S6 Replacement fader module causing issues

[quadraphonics]

All,

I just got a replacement S6 fader module yesterday. It was installed and seems to check out.

After a bit, the module has started acting up and I am trying to figure out if this is something that I caused.

When I hit the 'm' button on a fader to toggle between trim on a given channel, Pro Tools switches into a record mode and throws up an error that 'there are no record-enabled tracks'. Which is true, there aren't. I have to quit Pro TOols to clear this.

I can go and disable all of the recording shortcuts in protools and this error will go away, but I will not be able to press play for the transport, or use the 10key the way I traditionally could.

To reiterate. I restart Pro Tools and everything is fine. When I switch a track(using the S6) to trim mode, Pro Tools goes into a goof ball mode, I cannot use the Space Bar or 10key any longer. (The other keyboard commands still work).

This is repeatable.

Here is what I have done:
Trashed ALL preferences
Restarted the computer
Restarted The S6
Rebooted the fader module.

What can I do to fix this problem. I am getting very frustrated with this.

EDIT: The module is causing the computer to think the 'Command' key is being held down.

Randall

[creativecontrol]

Greetings,

We've seen this same behavior with Fader Modules that have track color switches which have been smashed in - and then erroneously trigger a modifier switch. I would simply ask them to swap out the unit again. Please involve myself or Eddie if you are still having troubles.

best,


Jeff

[EddieJones]

If you press and hold the top left Select and Swap keys it will go into test mode. The press the menu key under the word Switch. Now whenever a key is pressed it will light. If there is a key stuck it will already be on.

[quadraphonics]

Thank you both.

There are three stuck keys: Command, User 1 and OK.

I understand that the units I get sent through the replacement program are not new, but this is the third fader unit in a row that I have received that has had some issue(fader with heavy friction, intermittent buttons, stuck buttons).

Randall

Originally Posted by EddieJones

If you press and hold the top left Select and Swap keys it will go into test mode. The press the menu key under the word Switch. Now whenever a key is pressed it will light. If there is a key stuck it will already be on.

[EddieJones]

Originally Posted by quadraphonics

Thank you both.

There are three stuck keys: Command, User 1 and OK.

I understand that the units I get sent through the replacement program are not new, but this is the third fader unit in a row that I have received that has had some issue(fader with heavy friction, intermittent buttons, stuck buttons).

Randall

Whats your case number?

[quadraphonics]

Case : 04577397

Originally Posted by EddieJones

Whats your case number?

[basehead617]

Originally Posted by quadraphonics

I understand that the units I get sent through the replacement program are not new, but this is the third fader unit in a row that I have received that has had some issue(fader with heavy friction, intermittent buttons, stuck buttons).

Where are they from?!

If it's stuff people sent in that got repaired they're much more likely to have issues surface again.

[EddieJones]

Originally Posted by basehead617

Where are they from?!

If it's stuff people sent in that got repaired they're much more likely to have issues surface again.

Yes, but they are tested multiple times before being released. Unfortunately, some get through though (apparently :-( )