Could not create a new document because Access violation occurred, unable to read loc

[Mark Frith]

Could not create a new document because Access violation occurred, unable to read location: 0x0000000000000010.

Just bought PT11 and I'm getting this error every time I load it.
It appears to be loading ok, the ilok is updated, but I cant load or create any documents. any ideas would be most gratefully received.

im running a pc, windows 8.1.
cheers
mark

[Shan]

Are you using a second drive for your session? We'll need to have a look at your computer spec for a better assessment. Best to read through this and post us a Sandra report.

Shane

[Mark Frith]

Hey, thanks Shane,
I did a Sandra report for my humble t500 laptop. PT seems to load ok, its just when I try to create a document or when it tries to do to the quick start screen I get the error.



SiSoftware Sandra
ID
Host Name : t500
Workgroup : WORKGROUP
Computer
Model : Lenovo 2241V3C ThinkPad T500
Serial Number : R8P****
Chassis : Lenovo Notebook
Mainboard : Lenovo 2241V3C
Serial Number : VQ0V9******
BIOS : Lenovo 7VET66WW (2.16 ) 04/22/2009
TPM - Trusted Platform Module : 1.02, INTC
Total Memory : 3.9GB DDR3 SO-DIMM
Processors
Processor : Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz (2C 2.66GHz, 3MB L2)
Socket/Slot : FC µPGA (Socket P)
Chipset
Memory Controller : Lenovo GM45 Mobile Controller Hub 4x 266MHz (1GHz), 2x 2GB DDR3 SO-DIMM 1GHz 128-bit, Integrated Graphics
Memory Module(s)
Memory Module : Hynix M471B5673EH1-CF8 2GB PC17100U
Memory Module : Hynix M471B5673EH1-CF8 2GB PC17100U
Video System
Monitor/Panel : IBM ThinkPad Display 1680x1050 (1680x1050, LP154W02-TL06, 15.4")
Video Adapter : Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) (10SP SM4.0 533MHz, 32MB DDR3 1GHz 128-bit, Integrated Graphics)
Graphics Processor
Storage Devices
Samsung SSD 840 Series (250GB, SATA300/600, SSD, SED) : 233GB (C:)
Seagate ST1000LM024 HN-M101MBB (1TB, SATA300, 2.5", 5400rpm, 8MB Cache) : 932GB (D:)
Logical Storage Devices
System Reserved : 350MB (NTFS, 4kB) @ Samsung SSD 840 Series (250GB, SATA300/600, SSD, SED)
Hard Disk (D:) : 931GB (exFAT, 256kB) @ Seagate ST1000LM024 HN-M101MBB (1TB, SATA300, 2.5", 5400rpm, 8MB Cache)
Hard Disk (C:) : 233GB (NTFS, 4kB) @ Samsung SSD 840 Series (250GB, SATA300/600, SSD, SED)
Peripherals
LPC Hub Controller 1 : Lenovo (ICH9M) LPC Interface Controller
Audio Device : Lenovo (ICH9) HD Audio Controller
Audio Codec : Conexant High Definition Audio (HERMOSA)
Serial Port(s) : 2
Disk Controller : Lenovo (ICH9) Mobile SATA AHCI Controller
Disk Controller : Lenovo ThinkPad W500
USB Controller 1 : Lenovo (ICH9) USB Universal Host Controller
USB Controller 2 : Lenovo (ICH9) USB Universal Host Controller
USB Controller 3 : Lenovo (ICH9) USB Universal Host Controller
USB Controller 4 : Lenovo (ICH9) USB2 Enhanced Host Controller
USB Controller 5 : Lenovo (ICH9) USB Universal Host Controller
USB Controller 6 : Lenovo (ICH9) USB Universal Host Controller
USB Controller 7 : Lenovo (ICH9) USB Universal Host Controller
USB Controller 8 : Lenovo (ICH9) USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : Lenovo ThinkPad R61
CardBus/PCMCIA Controller 1 : 31744 RL5c476 CardBus Controller
SMBus/i2c Controller 1 : Intel ICH SMBus
Printers and Faxes
Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour)
Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour)
Printer : Amyuni Document Converter 400 (2400x2400, Parallel, Colour)
Printer : Nitro PDF Driver 8 (600x600, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : HP Officejet 5740 series (600x600, Colour)
Printer : HP ENVY 4500 series (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Canon MG7100 series Printer (Colour)
Printer : EPSON Stylus Photo R220 Series (360x360, USB, Colour)
Scanners and Cameras
Scanner : Microsoft HP8DCB2F (HP ENVY 4500 series) (Scanner, USB)
Scanner : Hewlett-Packard HP ENVY 4500 series (NET) (Scanner, USB)
Peripherals
Media Player : ST1000LM024 HN-M101MBB (931.5GB)
Network Services
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Network Adapter : Intel(R) 82567LF Gigabit Network Connection (Ethernet)
Wireless Adapter : Intel(R) WiFi Link 5100 AGN (802.11a (OFDM), AES-CCMP, 150Mbps)
Power Management
Battery No 1 : SANYO 92P1137 71.28Wh/5.71Ah
Operating System
Windows System : Microsoft Windows 8.1 Professional 6.03.9600
Platform Compliance : x64

[Shan]

Thanks for the Sandra report. You'll need to do all these W8 optimizations if you haven't already. A secondary hard drive with supported requirements for recording and playback of audio in Pro Tools is a must. What are you using for your I/O hardware?

Shane

[take77]

Try this specifically to gain access:

1. Right click on Pro Tools shortcut on desktop or locate program .exe file.

2. Choose Properties and tick the box that says: "Run as Administrator" and apply.

3. Click the box that says "Change settings for all users".

4. And also click "Run as Administrator" and apply.

Note: It's also important to follow the instructions in the Windows optimizations to disable user account control.

I had this problem when I first installed PT 11 also and it solved the problem. If not, restart your computer. And try again.

Also, after a new install, all the PT files may be in the process of being scanned by anti-virus software. It's a good idea to disable real-time scanning when working on a session and then turn it back on when your machine is idle. That way it can categorize PT files a safe.

I was getting access errors when I first started using PT 11.3.1. then I made sure I did steps 3 & 4 in addition to 1 & 2.

Plus my scan was able to complete. No errors since.

[Mark Frith]

Thanks for the input,
I solved it. It was the Asio driver. I'm running this on my PC laptop, just for doing little edit jobs and bits and pieces 'on the road.' I have a Mac and HDX system in the studio. I use asio4all to run PT on the windows laptop and once I updated to the new version of asio4all it worked.
Cheers m

[Shan]

Originally Posted by Mark Frith

Thanks for the input,
I solved it. It was the Asio driver. I'm running this on my PC laptop, just for doing little edit jobs and bits and pieces 'on the road.' I have a Mac and HDX system in the studio. I use asio4all to run PT on the windows laptop and once I updated to the new version of asio4all it worked.
Cheers m

Thanks for the update. Good to hear you have it up and running.

Shane