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#1
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Avid S6 crash when unplugging usb iPhone or iPad
Can someone reproduce this crazy bug :
PTSession open and connected to S6. iPad or iPhone gets unplugged from computer hosting protools. S6 loses all faders, displays and transport. MasterModule still displays workstation as connected. WScontrol app still displays connection to S6. No physical button or fader on S6 responds. Fixed only by disconnecting/reconnecting Protools host in Settings/Workstations window of M40 Module. Protools : 2022.5 WSControl : 2022.4.0.78 Eucon : 4.8.6.78 S6 M40 : 2022.4.0.78 MacPro 2019 / MacOS 10.15.7 ipad Air 2 : iOS 15.5 iPhone 13 pro : iOS 15.5 I see no connection between USB on the MacPro and Eucon functionality, but since we can reproduce this problem on 2 different workstations, with 2 different S6 M40, there just has to be some kind of conflict. Other USB device unplugging don't seem to create same problem (USB drives, keyboard, trackball, dongles, ilok etc.) |
#2
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Re: Avid S6 crash when unplugging usb iPhone or iPad
When you plug in an iPhone or iPad, your networking adds the iPhone/iPad. Go to System Preferences > Networking and disable the iPhone/iPad from creating a network there (you might have to have them plugged in for that to appear.) Also, click the gear at the bottom of networking and put your S6 network port at the top of the service order.
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Pro Tools Ult 2024.3.1, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire Max11 x 2, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 13.6.6 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
#3
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Re: Avid S6 crash when unplugging usb iPhone or iPad
Thanks for the suggestions, they were totally relevant with this case. Unfortunately it didn't solve my problem
Catalina doesn't seem to offer USB networking for iDevices, as they don't appear in the SystemPreferences/Network, even if they are plugged in and computer considered as "Trusted" by the iDevice. As for the order, we have Ethernet 1 who carries internet and LAN connections, while Ethernet 2 carries the S6 network alone. So they have to stay in that order for internet to work. The rest of networking options are "Off", including Wifi. We might have to upgrade to Big Sur and maybe iDevice handling will be better handled. In the meantime i've sent a case to Avid with log files. Edit : I did try placing Ethernet 2 in first position for troubleshooting purposes, and same problematic behaviour occured. |
#4
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Re: Avid S6 crash when unplugging usb iPhone or iPad
I can nearly say for certain this is because OSX is changing something in the networking which disrupts the EUCON network.
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#5
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Re: Avid S6 crash when unplugging usb iPhone or iPad
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Pro Tools Ultimate 2024.3. OSX 13.6.5. Win 10. HD Native. Lynx AES16e. Lynx Aurora 16. i9-13900KF. ASRock Z690 Steel Legend. 64GB Ram. AMD Vega 64. BM Decklink. Dolby Atmos Renderer 5.2. Trinnov D-Mon. D-Command. |
#6
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Re: Avid S6 crash when unplugging usb iPhone or iPad
I took a look at this here as well (on 10.15.7 + 22.6 + 22.4). The behavior is identical to when I enable Wifi for the scenario when adding an Avid Control client (not wired) to aggregate with S6. When the network rejiggers, the desk goes dark and then restores the tracks which were previously there within a few seconds.
best, Jeff |
#7
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Re: Avid S6 crash when unplugging usb iPhone or iPad
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