Exponential Audio Stratus and Syphony 3d/2023.12

[RSLAMBERT]

These plugins have stopped working properly in 23.12. I can only select track widths of 7.1 or less. Did the usual prefs trash etc…Reverted back to 23.9 and they worked fine. What with renderer issues and this I shall be sticking with 23.9 for a while longer.
Mac Studio 13.6.2
MacStudioUltra 13.6.2
96 gbs ram.


Sent from my iPhone using Tapatalk

[creativecontrol]

Greetings,

There is an issue specific to those Exponential 3D Reverbs and Pro Tools 23.12.

Make sure you have the latest installers which should be v 3.2. Trash the new plug-in cache in the following location: Users>Shared>Pro Tools>AAXPluginCache

Launch Pro Tools 23.9 and ensure that you can instantiate an immersive width version of Stratus and Symphony. Quit PT 23.9. Launch Pro Tools 23.12.

best,


Jeff

[milosziv]

Still having a problem opening up Stratus3D in native - it's only working using Rosetta. I don't have 23.9, just 23.12 - but otherwise followed the procedure of trashing the AAX Cache and it still wouldn't run Stratus 3D. The website says it can run natively now - is that not the case?

[creativecontrol]

Yes it does. Grab 23.9 from either your Avid Account or the Download Center. Go to your Applications folder and rename Pro Tools to Pro Tools 23.12 first. After installing 23.9, rename Pro Tools to Pro Tools 23.9. Follow the instructions above. This will work.

best,


Jeff

[milosziv]

Okay, quite the workaround to get a plugin to work - but I appreciate your letting us know how to do it. Hopefully this is all resolved with the next PT update though as well. Cheers

[creativecontrol]

This is resolved in the next version of Pro Tools.

best,


Jeff

[colinato]

Sorry, Jeff. Can you clarify for me?

If I already have 23.12 installed, do I need to roll back to 23.9, follow the instructions, then update to 23.12? Or does 23.12 not work at all with Symphony/Stratus 3D in immersive formats? Trying to open a session created prior to 23.12 that has Symphony 7.1.2 instantiated and cannot get it to work yet.


I'm running 23.12 on an Intel iMac Pro, Symphony3D 3.2.

Best,
Colin

[creativecontrol]

Our team always recommends having a few different versions (current plus maybe 2 back) of Pro Tools which are compatible with the currently blessed and installed macOS version:
https://avidtech.my.salesforce-sites...tibility-Chart

Whenever you install a new version of Pro Tools - after the installer finishes, simply rename Pro Tools to Pro Tools 23.12 or 23.9 or whatever the version is. This way you can very easily quit one and launch another if you run into a snag with no downtime. If you don't rename - Pro Tools will simply overwrite the legacy with the latest Pro Tools version and you will have one version in your Applications folder. As an aside, it is not necessary to install / update the HD driver (assuming you are on HDX HDN) every time you install a new version of Pro Tools.
https://avidtech.my.salesforce-sites...411&popup=true

This Exponential/iZotope/NativeInstruments reverb issue - is somewhat novel as there is a single .aaxplugin file for Stratus and Symphony regardless if you own the immersive versions or not.

The issue happened when we optimized the plug-in cache in Pro Tools 23.12.
https://avidtech.my.salesforce-sites...Notes#features

All you need to do is have Pro Tools 23.9 and Pro Tools 23.12 on your system by the process described above. Trash the modern plug-in cache which can be found here:
/Users/Shared/Pro Tools/AAXPlugInCache

Now launch Pro Tools 23.9 and open your session and verify that Stratus 3D and Symphony 3D are instantiated properly within your projects. Quit Pro Tools 23.9. Now Launch Pro Tools 23.12 and it will use that chunk of the legacy cache for those plug-ins and should see and restore the plug-ins in the proper manner in Pro Tools 23.12.

best,


Jeff

[colinato]

Thank you, Jeff. Appreciate the explanation. That did the trick.

[cablenaute]

Hi,

I've been working on a few projects flawlessly these past months.
Everything was working just fine.

I was switching from PT Ultimate 2023.12 and 2023.9 whether my working session had a multi-channel Stratus 3d or not.

This morning I installed 2023.12.1, and now the sessions where I have Stratus 3d Stereo>7.1.2 won't open anymore.
Protools loads the session, but finally crashes before opening the edit window.They won't open in 2023.12.1, 2023.9 nor 2023.6

I've trashed /Users/Shared/Pro Tools/AAXPlugInCache and used PG PT Prefs 2 with no luck.

If I remove "Stratus.aaxplugin" from the Plug-Ins folder, the session loads just fine.

I've just opened the same session on my laptop (2023.6), it opens just fine with stratus in its right place…

May PT 2023.12.1 have changed/written something somewhere?

Thanks for your help!


EDIT 240123: My bad, some kind of conflict between Stratus3D and Penteo inserted on the same track. Reverted to an older version of Penteo fixed the issue…