Master module Appset blank

[Mishabou]

While waiting for my S6 software update, i installed PT 2020.3 and now all my appsets are gone.

Saw a post related to this issue and it was recommended that i LOAD the PT19 appset, i only see version 10/11/12/18/20Mac, tried all of them and none worked. Where can i find 19Mac ?

I'm using WS v3.5 and PT 2020.3.

Thanks

[creativecontrol]

Greetings,

Start here and let me know if this works:

http://avid.force.com/pkb/articles/e...vid-S6-Support

If you are using the Pro Tools 2018 or later software with S6 software v3.7 or lower you will need to manually install the latest AppSet XML files, available here. Copy the file to a USB flash drive and connect the drive to one of the rear USB ports on the Master Touch Module. Log in to the Administrator account (default password is "password"), decompress the .ZIP file, and run the enclosed .EXE file.


http://resources.avid.com/SupportFil...atch_3_7_0.zip



Jeff




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[Mishabou]

Hi Jeff,

I did follow those steps before posting and it's not working.

All the soft keys are blank.

[creativecontrol]

Standby, sending you a PT19Mac XML...


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[creativecontrol]

Here you go. Let me know.

https://www.dropbox.com/s/2kwg9ut4b4...19Mac.xml?dl=0

https://www.dropbox.com/s/3bu6g3itpr...20Mac.xml?dl=0


Jeff

[Mishabou]

Thanks Jeff for the Appset

Btw, do i need to install Eucon Workstation Unified 20.1 and Eucontrol Appset 1.2 ?

As mentioned my S6 M10m is 3.5 and Mac Pro is running WS 3.5

[Mishabou]

Just tried loading 19Mac.XML and got the same error ''Attempted to load invalid appset or appset that does not match the focused app type..."

[creativecontrol]

Are you loading it while Pro Tools is focused?




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[Mishabou]

Originally Posted by creativecontrol

Are you loading it while Pro Tools is focused?




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Yes, PT is focused when loading the appset

[creativecontrol]

Thanks. I need to confer with Eddie and see if this is even feasible pairing S6 software from 2016 with PT from 2020. Standby...




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