Problems Getting Mbox 2 ProTools 8 to install on 64bit Win7

[flashmcclain]

Here it goes, I have a Mbox 2 mini and I recently got a Win 7 64Bit computer, I have tried to install PT 8. I've gotten it to install but then it said there were clock issues. I unistalled it, reinstalled the program and now when it's loading it just freezes and gives BSOD. I have attached my Sandra Report. Hope this helps. If I did not give enough information, please feel free to kick me in the shins. Thanks in advanced.



SiSoftware Sandra

Computer
Model : Acer Aspire 5742G
Workgroup : WORKGROUP
Host Name : Flashmcclain-PC
User : Flashmcclain

Processor
Model : Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz
Speed : 2.66GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 2 Unit(s)
Type : Mobile, Dual-Core
Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 On-board Cache : 2x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 On-board Cache : 3MB, ECC, Synchronous, ATC, 12-way, Exclusive, 64 byte line size, 4 threads sharing

Computer
Platform Compliance : Intel Centrino Mobile Technology
Mainboard : Acer Aspire 5742G
BIOS : Acer V1.04 08/11/2010
Bus(es) : PCI PCIe IMB USB i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3.87GB DDR3 SO-DIMM

Chipset
Model : Acer Core (Auburndale/Havendale) DRAM Controller
Front Side Bus Speed : 1x 133MHz (133MHz)
Total Memory : 4GB DDR3 SO-DIMM
Channels : 2
Memory Bus Speed : 2x 532MHz (1GHz)

Memory Module(s)
Memory Module : Kingston ACR256X64D3S1333C9 2GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston ACR256X64D3S1333C9 2GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Video Adapter : NVIDIA GeForce GT 420M (64 SM5.0 1GHz, 1GB, PCIe 2.00 x16)

Graphics Processor
OpenCL Processor : NVIDIA GeForce GT 420M (64SP 2C 1GHz, 993.4MB)
CUDA Processor : NVIDIA GeForce GT 420M (64SP 2C 1GHz, 993.4MB)
Compute Shader Processor : NVIDIA GeForce GT 420M (64SP 1GHz, 993.4MB)

Storage Devices
WDC WD5000BEVT-22ZAT0 (500.1GB, SATA300, 2.5", 5400rpm, NCQ, 8MB Cache) : 466GB (C:)
MAT[bleep][bleep][bleep][bleep]ADVD-RAM UJ890AS (SATA150, DVD+-RW, CD-RW, 1MB Cache) : N/A (D:)
Disk : 881MB (E:)

Logical Storage Devices
SYSTEM RESERVED : 100MB (NTFS)
Acer (C:) : 452GB (NTFS) @ WDC WD5000BEVT-22ZAT0 (500.1GB, SATA300, 2.5", 5400rpm, NCQ, 8MB Cache)
PQSERVICE : 14GB (NTFS)
Hard Disk (Q:) : N/A
Optical Drive (D:) : N/A @ MAT[bleep][bleep][bleep][bleep]ADVD-RAM UJ890AS (SATA150, DVD+-RW, CD-RW, 1MB Cache)
20071228_1508 (E:) : 881MB (CDFS) @ Disk

Peripherals
LPC Hub Controller 1 : Acer HM55 LPC Interface Controller
Audio Device : Acer P55/PM55/3400 High Definition Audio
Audio Codec : Realtek Semiconductor High Definition Audio
Audio Device : Acer 0BEAh
Audio Codec : nVidia 0014h
Audio Codec : nVidia 0014h
Audio Codec : nVidia 0014h
Disk Controller : Acer P55/PM55/3400 4 port SATA AHCI Controller
USB Controller 1 : Acer P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 2 : Acer P55/PM55/3400 USB2 Enhanced Host Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Broadcom NetLink (TM) Gigabit Ethernet
Wireless Adapter 1 : Atheros AR5B97 Wireless Network Adapter (802.11g (ERP), WEP n-bit, 54Mbps)

Power Management
Mains (AC) Line Status : Off-Line
Battery No 1 : 33%

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7600
Platform Compliance : x64

Windows Experience Index
Current System : 5.8

[spkguitar]

Originally Posted by flashmcclain

I have tried to install PT 8.

Just plain PT8? 8.0.4 is the first version of Pro Tools supported on Windows 7.
Download the upgrade here.

That, I think, is your main problem. I would disconnect the hardware, uninstall Pro Tools and the drivers and restart. Then install PT8 again without hooking up your hardware, then install the 8.0.4 upgrade and hook up the hardware when prompted by the install. You will probably want to install 8.0.4cs2 after that as well.



Now for some issues about your computer that may be problems once you get it installed and running:

Originally Posted by flashmcclain

Storage Devices
WDC WD5000BEVT-22ZAT0 (500.1GB, SATA300, 2.5", 5400rpm, NCQ, 8MB Cache) : 466GB (C:)

You're going to need a separate physical disk for your Pro Tools audio sessions, and it will need to meet the LE hard drive requirements.

Originally Posted by flashmcclain

Wireless Adapter 1 : Atheros AR5B97 Wireless Network Adapter (802.11g (ERP), WEP n-bit, 54Mbps)

You will need to disable that while using Pro Tools.

[flashmcclain]

Thanks for the quick reply first and foremost!

I have a laptop with only USB and no FireWire connections. I imagine this could be a problem for hooking up a separate drive?

I had Win XP 7.4 working on 7200RPM machine and it worked flawless, i'd still be using that computer if it didn't burn out.

Also, i can't just update the hard drive to a 7200rpm one and that will solve the problem? I know I will need to according to the link you gave me.

Thanks!

[flashmcclain]

Or could I just partition the Hard Drive?

[spkguitar]

Originally Posted by flashmcclain

Thanks for the quick reply first and foremost!

I have a laptop with only USB and no FireWire connections. I imagine this could be a problem for hooking up a separate drive?

I had Win XP 7.4 working on 7200RPM machine and it worked flawless, i'd still be using that computer if it didn't burn out.

Yeah; this would not really be a good choice of a computer replacement for using Pro Tools LE.

You may want to consider upgrading to Pro Tools 9. The audio drive requirements have changed for Pro Tools 9, and USB2.0 drives are now approved/supported/recommended for Windows laptops.

Originally Posted by flashmcclain

Also, i can't just update the hard drive to a 7200rpm one and that will solve the problem?

No. Recording to the system drive is not supported either. It needs to be a separate physical disk.