Avid Pro Audio Community
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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
08-29-2011, 03:15 PM
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Where do I file a complaint with AVID?
My Mbox Mini 3 hardware died again (2nd one in 2 months). The first one I was able to return and get a new one after wasting my AVID suppose Code. I got a new ASC but that one doesn't seem to work anymore.
Their phone support is worst than my health insurance company. I have a dead Mbox 3 Mini which Guitar Center won't let me return because I didn't know they offered an extended warranty and now I'm up [bleep][bleep][bleep][bleep]s creek with no paddle. Can anyone here help me? 
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#2
08-29-2011, 03:37 PM
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Re: Where do I file a complaint with AVID?
You don't need a support code to call in for an RA. Just call the support number and select the Return Authorization line.
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