PLUGINS problem - paid for factory plugins, DON"T WORK!!

[rhinostylee]

Sorry for the all caps, but I'm at my wits end. I paid a small fortune for my new setup, which includes Mbox 2 Pro Factory Bundle. My ilok is worthless and doesn't register my bombfactory plugins, which are the best part of the factory bundle.

When I try to authorize the software when I start protools, it says the ilok doesn't have the authorization even though that's the iloks only purpose!!! Why won't it work? Then it takes me through this "challenge," of which there isn't a single mention in any of the documentation I've received with my hardware and software. Plus, I've gone to the ilok website, which didn't offer any useful information.

The background is that I first downloaded the plugins off the wrong cd (for intel based macs) and so I completely uninstalled and re-installed protools and then downloaded the plugins from the "PAID plugins folder." Now I just get a zillion popups for plugin authorizations, none of which are included on my ilok!

Any help would be much appreciated . . . I'm about ready to throw my new Mac Pro through the window.

Oh . . . my specs:

Mac Pro 2 X 3 GHz Quad-Core Intel Xeon
4 GB RAM
OS X 10.4.9
Protools LE 7.3