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#1
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PT9 and Eleven Rack: "Unable to locate hardware"
Hello All,
I've been working with Eleven Rack and ProTools 8.0.4 on Windows 7 64bit with not issues at all. Today, I bought the crossgrade update to ProTools 9 and tried the updater. I followed every instruction to restart the computer and turn off the hardware (it said it would uninstall the audio drivers and everything else). After the last reboot, I finally started PT9. It took a few minutes to load all my plugins and then it said it could not locate my hardware, to turn it on and press "ok", which I did with no success. I already tried restarting again, but it seems like PT cannot see the Eleven Rack. Windows can see it in the device manager. Any idea of how to solve this? Very frustrated. Thanks in advance, Francisco |
#2
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Re: PT9 and Eleven Rack: "Unable to locate hardware"
Is the firmware the most current?
I installed yesterday and it was a no go until I did that. |
#3
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Re: PT9 and Eleven Rack: "Unable to locate hardware"
Quote:
I'll try that again. Right now, I tried completely uninstalling ProTools and then installing it with the full-installer. The same happens, PT cannot see the Eleven Rack. Windows can see it and I can even chose it as the default sound interface for Windows (which I'm not doing to keep it free, just in case). I'll try the Firmware update now. I'll let you know. |
#4
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Re: PT9 and Eleven Rack: "Unable to locate hardware"
Quote:
However, PT9 still gives me the "hardware not found" window. |
#5
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Re: PT9 and Eleven Rack: "Unable to locate hardware"
Frustrated as hell here.
Just when I sold my 002 and my 003. The only thing I have to use ProTools right now is my Eleven Rack. I even invited friends to see the brand new PT9 here! I just can't thing of something else to try. Except for formating and reinstalling Windows. |
#6
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Re: PT9 and Eleven Rack: "Unable to locate hardware"
This is where Acronis True Image would come in handy
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#7
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Re: PT9 and Eleven Rack: "Unable to locate hardware"
I hate to see others having this problem too.
I cant seem to work it out..... Regretting the crossgrade. EXACT same problem with 003r |
#8
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Re: PT9 and Eleven Rack: "Unable to locate hardware"
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Don't get me wrong, I'm happy it works now... but I'm still angry at it! That's definitely wrong. |
#9
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Re: PT9 and Eleven Rack: "Unable to locate hardware"
im having the same problem with pro tools 9 croosgrade, digi003,win 7 64bit
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#10
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Re: PT9 and Eleven Rack: "Unable to locate hardware"
One thing about PT9 is that the interface drivers are now separate from the Protools 9 software. You must download the updated driver and install it separately from the Protools 9 application software. This includeds Avid interfaces like the (Digi002/002R/003/003R/003+/MBox2/Mbox2Mini/Mbox2Micro/Mbox2Pro/Mbox3Mini/Mbox3/Mbox3Pro/etc.). I'm guessing the updated driver is also needed for the Eleven Rack but I'm not sure. BTW: There are no drivers for the Digi001 or original Mbox.
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Obsidian Dragon
MacbookPro14,3 - Intel Core i7 3.1 GHz, 16 GB MacOS 13.6.6 running Protools 2024.3.1 Mac Studio M1Max - 64GB MacOS 14.4.1 running Protools 2024.3.1 |
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