002r Monitor Outputs heavily distorted

[iamspartacus]

so i upgraded from an mbox2 to an 002 rack today and installed pro tools 7.1.1 on my mac pro. the problem im having is that the monitor outputs as well as the headphone output on the 002 rack are terribly distorted. please... i need help!

[Phil Ogden]

Firstly, post full system details.

Help us help you

Do you get this problem with other (non PT) audio applications playing though the 002?


http://www.myspace.com/philogg

[iamspartacus]

mac pro 2 x 2.66 ghz dual-core intel xeon
002 rack
protools 7.1.1
OS 10.4.11
3gb ram


it seems to be all outputs of the 002 rack that are distorting. not normal distortion, like digital noise, very harsh.

[joshvegors]

I am having an identical problem with my 002r. What did you do to fix yours?

[dougied]

Are you running iTunes or something like that? If you are then turn down the volume on iTunes itself.

Are you running a session or what?

Need more info to help you out.

[Big Echo]

Did you ever fix this problem? I'm having a very similar issue with an 002 I just purchased.

I was using an Mbox2 on my PC and everything was working fine. I bought a used 002 and all of the outputs are heavily distorted. It's not a clipping, but a digital distortion. Very little bass and a lot of noise @ 1K and up. The distortion is present in all outputs, including the headphones. Everything sounds fine when I switch back to my Mbox2.

I've deleted all the preference files and the database files, no luck. My current thinking is it may be my firewire connection. I have a non digi approved FW card, but it does connect and all the appropriate lights are lit. I'm heading out today to buy a new FW card with the TI chipset to see if that fixes the problem.

Could this be a power supply issue? My serial number ends with G so it should be one of the ones after they "fixed" the problem. There's never been a problem with it powering up.

Thanks for any help.

[spidey01]

Sorry to deviate a little from the subject, you mentioned about the serial numbers, thats exactly what I am looking for , a listing with those serial numbers, would really appreciate if someone has any info on that.
thank you

[doubtful guest]

I believe if the serial number ends in A-F you should contact digi for the replacement harness.