Where is my No Charge Pro Tools 12 Upgrade?

[jeffro]

Originally Posted by s1h

Hello All,
On 19 Dec last year I purchased
Pro Tools Software Upgrades with Annual Upgrade + Support Plan - Upgrade from PT10 (Download)SKU: 9511-65450-00
Should I be seeing PT12 in my account shortly?
Simon.

Please check your email...

[justus1900]

I got mine today in my Avid account, Pro Tools 12 Bundle which inclues Pro Tools 10, 11 and 12.......... I know this whole Pro Tools 12 thing has been a mess but I also know that Avid is working as hard as they can on this and IM sure in 1-2 weeks all of this will be forgotten........... Thank you AVID

[jeffro]

Originally Posted by Fox-Audio

Done Jeffro. Thank you for quick reply!

Looks like you bought an EDU copy back when we offered 4 years of free upgrades, and those are still being processed. Please check your email...

[jeffro]

Originally Posted by judahb

Hi Support
I have Pro Tools 11 Academic and still have not received my available downloads for Pro Tools 12 Academic upgrade with 4 years of Upgrades. Can you assist with providing me the downloads and activation for ilok?
Thanks
Judah

Please check your email...

[jeffro]

Originally Posted by testLab

...I purchased and activated my crossgrade (Avid-Digidesign Pro Tools 11 Upgrade from LE) 21/11/2014. Do I qualify for the upgrade to Pro Tools 12?...

Please check your email for a case update.

[jeffro]

Originally Posted by erickaye

Jeffro,

How does one open up a case? All I see is 11, but I'm eligible for the upgrade to 12... Thanks!

EK

Done, please check your email...

[PrestonKD]

I purchased an EDU upgrade last September also. I asked for some help a couple of pages back but it looks like I got lost in the flood of requests. My account doesn't show any support or upgrades available. I believe that I bought during the time of 4 years of upgrades. Can you put me on the list or open a case or whatever it takes to get me in line? Thanks for your help.

[FritsFlits]

Originally Posted by FritsFlits

I upgraded to PTHD10/PT11HD on November 21th, but I have no PTHD12 in my account either. PTHD11.3.1 has some weird bugs in relinking and Disk Allocation, so those are the main reasons to upgrade for me. I hope those bugs are fixed. Guess it takes a little time longer...

Avid emailed me that the upgrade was waited for me in my account. Downloaded PTHD12 and updated my licenses on the iLok. At first sight, looks like everything is working :) Thank you

[jeffro]

Originally Posted by superwack

I'd like to add my account to those who have not yet received my PT12 HD license/upgrade...

Please check your email.

[jeffro]

Originally Posted by Nirvana5253

...Currently have 10 + CPTK / 11 (vanilla) licenses in my iLok. Originally purchased as an EDU purchase way back when.
Bought the 10 + CPTK to HD upgrade / support plan to get on 12 HD. Trying to activate in my account and getting an ilok error message saying I don't even have a license to upgrade… Assuming this is because it's looking for a single license instead of a bundle? Any help would be greatly appreciated. No ASC as I can't even activate using the code I have. ilok same as username. Many thanks for anyone who has any suggestions....

I see your licenses in your iLok account so will start a support case to get more info and assist. Check your email in a few minutes...