Interleaved File import very slow from Workspace

[kenn.michael]

Dragging and dropping any interleaved AIFF or WAV from Workspace or from the Finder results in 20 seconds of spinning beachball before completing the import.

Anyone else have this problem? I can import the same file using Snapper and and it's very fast - there is no freezing or spinning beachball.

Audio files are at the same sample rate.

I've trashed preferences and databases.

On a Mac Pro 8 core 2.8GHz
16GB RAM
OS X 10.6.2
Mbox 2 Pro
PT LE 8.0.3

[1ace1]

It could it be that PT is having to extrapolate the two mono sides of the interleaved file and this is creating the lag (as PT only works with mono files)

A:)

[kenn.michael]

Shouldn't take 20-30 seconds to extrapolate 2 mono files from a 5 second interleaved audio file. Snapper does it almost instantly. PT didn't always used to be this slow. It wasn't like this before the last two software revisions.

[Slim Shady]

Is it just one session where that happens? Or even in a new blank session it still occurs? Maybe your session is corrupted.

Could also be related to a heavily fragmented or failing HD.

Or, if you haven't already, do the steps in the "General Troubleshooting" thread i.e. trash prefs, volumes, databases etc.

[kenn.michael]

All sessions including blank new sessions. All hard drives. Did all the usual troubleshooting things - trashed preferences, databases, etc...

[Slim Shady]

Have you installed the cs updates? 8.03cs2 specifically has fixes for your hardware version:

http://avid.custkb.com/avid/app/self...p?DocId=362855

[kenn.michael]

Ugh, thank you for that!

I thought the 'check for updates' that boots up everytime I start PT would've caught the cs3 update.

Installing now.

[kenn.michael]

Nope, even with cs2, still takes 20-30 seconds.

[DigiTechSupt]

Did you possibly do an update from Leopard to Snow Leopard, instead of doing a clean install of Snow Leopard? We've seen updating causing a lot of strange problems - a clean install clears them up.

Also, have you verified compatibility of all installed plug-ins? The General Troubleshooting thread has specific info about how important it is to have only compatible plug-ins installed...

Can you give us more info about your system - what types of drives, how they're connected, if they were erased/formatted using Disk Utility, the type of format and partition scheme (GUID vs. APM), etc?

[kenn.michael]

Hmmm... It's working perfectly on my Macbook Pro.

Both computers didn't have a clean install of Snow Leopard.

The Mac Pro has 4 internal SATA drives. 3 are RAIDed together using Disk Utility. This is not a system drive or a PT drive, just a project drive for video. The system drive is the 4th drive - formatted as GUID. Project drives are usually single FW800 drives, or single drives connected via eSATA connection. Every drive is formatted via Disk Utility. 1 partition per drive.

Haven't checked plugin compatibility - but the Macbook Pro has the same plugins as the tower.

I'll do some more troubleshooting. It works properly on the laptop so it's obviously not a bug in the software. Gotta find out what's different between the systems.