iLok.com problem

[andyv]

I purchased the PTIEP and installed fine but im having trouble getting the license onto my iLok.

This is whats happened after i've downloaded and installed latest drivers, and enabled activex in security settings. My iLok works fine, i can run PT9.

Is anyone else expiriencing this? Or have any ideas how to fix this? Or can you see anything im doing wrong/not doing.

Thanks in adv. ANDY.

Internet Explorer 8:

- Connect iLok.
- log into iLok.com
- Select 'UPDATE'
- Error: iLok Helper Client has stopped working. I can either close program or search online for solution. Search online for solution gives me nothing.

Problem signature:
Problem Event Name: APPCRASH
Application Name: ilokcom2.exe
Application Version: 3.4.0.0
Application Timestamp: 4cd88d4a
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdbdf
Exception Code: e06d7363
Exception Offset: 0000b727
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 3081
Additional Information 1: 9889
Additional Information 2: 9889336c7ceae332d8ed4d7c0cafe6f0
Additional Information 3: e632
Additional Information 4: e632bc7dbadbcdb5f34caa92133fd2ea


Internet Explorer8 64bit

- Connect iLok.
- log into iLok.com
- Select 'UPDATE'
- Goes to 'processing' screen, after a while yellow box appears at bottom of screen telling me to download latest drivers (done) and change security to allow activex (done).
- it continues to 'process', looking for ilok, to no avail.

Mozilla Firefox 3.6.13

- Connect iLok.
- log into iLok.com
- Select 'UPDATE'
- Get this error, iLok Helper has stopped working then Firefox forces shutdown.

Problem signature:
Problem Event Name: APPCRASH
Application Name: ilokcom2.exe
Application Version: 3.4.0.0
Application Timestamp: 4cd88d4a
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdbdf
Exception Code: e06d7363
Exception Offset: 0000b727
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 3081
Additional Information 1: 9889
Additional Information 2: 9889336c7ceae332d8ed4d7c0cafe6f0
Additional Information 3: e632
Additional Information 4: e632bc7dbadbcdb5f34caa92133fd2ea

[andyv]

installed drivers on a different system/internet.

worked fine...weird.