Subscription pending renewal?

[bjornnes]

Hi!

I received an e-mail from Avid saying there had been a problem with the renewal of my Pro Tools subscription. I followed the instructions and updated my billing information, and it now seems to be "working" on the avid website.

However, the subscription in my iLOK license manager has my pro tools plan and subscription listed as expired, and when I refresh, I am told the subscription is pending renewal ?

Pro Tools is also "not activated" under Licenses in Avid's Application Manager, though my subscription appears to be valid in the "account" section.

I really need to use Pro Tools tomorrow for a session, so how can I fix this problem?

I'm currently unable to open pro-tools

Bjørn

CASENUMBER: 03085696

[jeffro]

Welcome to the community.

Please check your email for a case notice.

[bjornnes]

Cheers!! Everything's up and running

[mnf50]

Hi,

Hate to revive an old thread but I'm having an identical problem. Would appreciate any help!

[jeffro]

Originally Posted by mnf50

Hi,

Hate to revive an old thread but I'm having an identical problem. Would appreciate any help!

Welcome to the community.

Your account shows a 12/29 expiration for Pro Tools Subscription and Pro Tools Plan licenses. If you are still having trouble please Create A Case with complete info at my.avid.com > Access the Support Center > Equipment. Thanks.