Help error 4 then 9003 upon launch

[pie55]

I bought an accel card that isn't working in my set up. Are there any other tests except digitest to verify that the card is in deed faulty?
I don't want to ship it back unless Im sure it's broken.
WIth the accel card installed I get error 4 then 9003 when loading Pro tools. Digi test won't even start with the accel. I tried swapping the core card with the accel. same error. I uninstalled accel card and digi test works fine with core card.
ANy help is greatly appreciated


Follows is my sandra report.



SiSoftware Sandra

ID
Host Name : ae-c11b10cc6eb1
Workgroup : WORKGROUP

Computer
Model : OEM System Product Name
Serial Number : System Serial Number
Chassis : Chassis Manufacture Tower
Mainboard : ASUS K8N-DL
Serial Number : 123456789000
BIOS : Phoenix Technologies, LTD ASUS K8N-DL ACPI BIOS Revision 1008 02/17/2006
NUMA Support : 2 Unit(s)
Total Memory : 2.5GB ECC DDR Registered

Processors
Processor : Dual Core AMD Opteron(tm) Processor 265 (2C 1.81GHz, 1.81GHz IMC, 2x 1MB L2)
Processor : Dual Core AMD Opteron(tm) Processor 265 (2C 1.81GHz, 1.81GHz IMC, 2x 1MB L2)

Chipset
Memory Controller : ASUS nForce4 Memory Controller 2x 1GHz (2GHz) FSB
Memory Controller : AMD Athlon 64/Opteron HT Hub 2x 1GHz (2GHz) FSB, 2x 1GB ECC DDR Registered 2x 201MHz (402MHz)
Memory Controller : AMD Athlon 64/Opteron HT Hub 2x 1GHz (2GHz) FSB, 512MB ECC DDR Registered 2x 201MHz (402MHz)

Memory Module(s)
Memory Module : OCZ OCZ400512SSER 512MB ECC DDR Registered PC1-3200R DDR1-400 (3-3-3-8 2-11-0-0)
Memory Module : Kingston 512MB ECC DDR Registered PC1-3200R DDR1-400 (3-3-3-8 2-11-0-0)
Memory Module : OCZ OCZ400512SSER 512MB ECC DDR Registered PC1-3200R DDR1-400 (3-3-3-8 2-11-0-0)
Memory Module : Kingston 512MB ECC DDR Registered PC1-3200R DDR1-400 (3-3-3-8 2-11-0-0)
Memory Module : OCZ OCZ400512SSER 512MB ECC DDR Registered PC1-3200R DDR1-400 (3-3-3-8 2-11-0-0)

Video System
Video Adapter : NVIDIA GeForce 8400 GS (8 SP 1.35GHz, 512MB DDR2 798MHz 64-bit, PCIe 1.00 x16)

Graphics Processor

Storage Devices
Maxtor 6Y120P0 (123GB, ATA133, 8MB Cache) : 114GB (C:) (D:)
WDC WD10EARS-00Y5B1 (1TB, USB2/SATA300, 3.5") : 932GB (H:)
HL-DT-STDVD-RAM GH22NP20 (8.5GB, ATA66, DVD+-RW, CD-RW, 2MB Cache) : 8GB (E:)

Logical Storage Devices
Partition 1 (C:) : 57GB (NTFS) @ Maxtor 6Y120P0 (123GB, ATA133, 8MB Cache)
Partition 2 (D:) : 57GB (NTFS) @ Maxtor 6Y120P0 (123GB, ATA133, 8MB Cache)
Pro Tools HD (E:) : 8GB (CDFS) @ HL-DT-STDVD-RAM GH22NP20 (8.5GB, ATA66, DVD+-RW, CD-RW, 2MB Cache)
Floppy Disk (A:) : N/A
New Volume (H:) : 932GB (NTFS) @ WDC WD10EARS-00Y5B1 (1TB, USB2/SATA300, 3.5")

Peripherals
LPC Hub Controller 1 : ASUS nForce4 ISA Bridge
LPC Legacy Controller 1 : Winbond W83627THF/THG
Audio Device : ASUS nForce4 AC'97 Audio Controller
Audio Codec : Realtek Semi 0090h
Audio Device : AVID Tech 56361 Audio I/O Controller (MIDI)
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : ASUS nForce4 Memory Controller
Disk Controller : ASUS nForce4 Parallel ATA Controller
Disk Controller : ASUS nForce4 Serial ATA Controller
Disk Controller : ASUS nForce4 Serial ATA Controller
Disk Controller : ASUS SiI 3114 SoftRaid 5 Controller (ASUS 8136)
USB Controller 1 : ASUS nForce4 USB Controller
USB Controller 2 : ASUS nForce4 USB 2.0 Controller
FireWire/1394 Controller 1 : ASUS TSB43AB22 1394a-2000 OHCI PHY/Link-Layer Controller
SMBus/i2c Controller 1 : nVidia MCP2 SMBus 1
SMBus/i2c Controller 2 : nVidia MCP2 SMBus 2

Network Services
Network Adapter : Broadcom NetXtreme Gigabit Ethernet - Packet Scheduler Miniport (Ethernet)
Network Adapter : Belkin F5D8053 N Wireless USB Adapter #2 - Packet Scheduler Miniport (Ethernet, 72Mbps)

Operating System
Windows System : Microsoft Windows XP Professional 5.01.2600 (Service Pack 2)
Platform Compliance : x86

[Greg M]

1) What version of PT are you running? 2) Use 4 GB of matched ram. 3) Have a Digi approved tech check out your card.

Greg

[pie55]

Thanks for the reply.
The system used to work with the process card so I don't think it's a ram issue.
Also I ran "memory test" and the ram tested ok.
I'm using Protools hd 8.
Again with the process card it worked fine. With just the core card installed it passes digitest.
I don;t want to spend the shipping and bench time to get a digi tech to test it.
I will try one more time to insure the flex cable is installed correctly.
Thanks for your time

[pie55]

an update. I switched the flex cable opposite to the manual. Port A of the core card connected to port B of the accel. COre card is in possition 1 and accel is in 2.
The accel card actually went through the digitest but faild. The core card passed.
Does this seem like a broken card? It would be great if someone could verify this
Thanks

[Greg M]

From the Avid site:

Pro Tools HD 8.1 and 8.1.1 System Requirements
Windows Systems

• Computer: Avid-qualified Windows-based computer (see details)
• System Software: Windows XP Professional (32-bit)
• Total System RAM: 2GB minimum, 4GB or more recommended

No one can verify that you have a broken card over the internet. Either return it or have it checked out by a certified technician.


Good luck with your problem,


Greg

[pie55]

THanks for the reply.
IS any one using an Asus k8n dl mother board with amd opteron quad core and hd 2 accel?