PT 9.0.2 appears to have killed my 003

[TBaker]

After installiing 9.0.2 PT has killed my 003.
It no longer responds or shows offline when not plugged in to anything.
The led screen just glows. It no lomger works with pt 8 either....now what?


SiSoftware Sandra
Computer
Model : System manufacturer System Product Name
Workgroup : WORKGROUP
Host Name : AudioAsylum-PC
User : AudioAsylum
Processor
Model : Intel(R) Core(TM)2 Quad CPU Q9650 @ 3.00GHz
Speed : 3GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2x 6MB, ECC, Synchronous, ATC, 24-way, 64 byte line size, 2 threads sharing
Computer
Mainboard : Asus P5K WS
BIOS : AMI 1201 06/26/2008
Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 8GB DIMM DDR2 DDR3
Chipset
Model : ASUS P35/G33/G31 Processor to I/O Controller
Front Side Bus Speed : 4x 334MHz (1.34GHz)
Total Memory : 8GB DIMM DDR2 DDR3
Channels : 2
Memory Bus Speed : 2x 401MHz (802MHz)
Memory Module(s)
Memory Module : Kingston 2G-UDIMM 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-23-6-3)
Memory Module : Kingston 2G-UDIMM 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-23-6-3)
Memory Module : Kingston 2G-UDIMM 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-23-6-3)
Memory Module : Kingston 2G-UDIMM 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-23-6-3)
Video System
Video Adapter : NVIDIA GeForce 8600 GT (Microsoft Corporation - WDDM v1.1) (32 SM4.0 1.35GHz, 256MB DDR3 2x720MHz, PCIe 1.00 x16)
Graphics Processor
Storage Devices
WDC WD5001AALS-00LWTA0 (500.1GB, SATA600, 3.5", 7200rpm, NCQ, 32MB Cache) : 466GB (C:)
Seagate ST3500320AS (500.1GB, SATA150, 3.5", 7200rpm, NCQ) : 466GB (D:)
Seagate ST3500320AS (500.1GB, SATA150, 3.5", 7200rpm, NCQ) : 466GB (E:)
Generic USB SD Reader (USB) : N/A (G:)
Generic USB CF Reader (USB) : N/A (H:)
Generic USB SM Reader (USB) : N/A (I:)
Generic USB MS Reader (USB) : N/A (J:)
ATAPI DVD A DH20A4H (ATA66, DVD+-RW, CD-RW, 2MB Cache) : N/A (F:)
Logical Storage Devices
System Reserved : 100MB (NTFS)
Library (D:) : 466GB (NTFS) @ Seagate ST3500320AS (500.1GB, SATA150, 3.5", 7200rpm, NCQ)
Audio (E:) : 466GB (NTFS) @ Seagate ST3500320AS (500.1GB, SATA150, 3.5", 7200rpm, NCQ)
Hard Disk (C:) : 466GB (NTFS) @ WDC WD5001AALS-00LWTA0 (500.1GB, SATA600, 3.5", 7200rpm, NCQ, 32MB Cache)
Removable Drive (G:) : N/A @ Generic USB SD Reader (USB)
Removable Drive (H:) : N/A @ Generic USB CF Reader (USB)
Removable Drive (I:) : N/A @ Generic USB SM Reader (USB)
Removable Drive (J:) : N/A @ Generic USB MS Reader (USB)
3.5" 1.44MB (A:) : N/A
Optical Drive (F:) : N/A @ ATAPI DVD A DH20A4H (ATA66, DVD+-RW, CD-RW, 2MB Cache)
Peripherals
LPC Hub Controller 1 : ASUS (ICH9) LPC Interface Controller
LPC Legacy Controller 1 : Winbond W83627DHG
Audio Device : ASUS (ICH9) HD Audio Controller
Audio Codec : Realtek Semiconductor 888 High Definition Audio
Serial Port(s) : 1
Disk Controller : ASUS (ICH9) 4 port Serial ATA Storage Controller 1
Disk Controller : ASUS (ICH9) 2 port Serial ATA Storage Controller 2
Disk Controller : ASUS 6121 SATA2 Controller
USB Controller 1 : ASUS (ICH9) USB Universal Host Controller
USB Controller 2 : ASUS (ICH9) USB Universal Host Controller
USB Controller 3 : ASUS (ICH9) USB Universal Host Controller
USB Controller 4 : ASUS (ICH9) USB2 Enhanced Host Controller
USB Controller 5 : ASUS (ICH9) USB Universal Host Controller
USB Controller 6 : ASUS (ICH9) USB Universal Host Controller
USB Controller 7 : ASUS (ICH9) USB Universal Host Controller
USB Controller 8 : ASUS (ICH9) USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : Avlab Technology TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
FireWire/1394 Controller 2 : ASUS VT6306 VIA Fire II IEEE-1394 OHCI Link Layer Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus
Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Peripherals
Media Player : ()
Media Player : ()
Media Player : ()
Media Player : ()
Network Services
Network Adapter : Marvell Yukon 88E8052 PCI-E ASF Gigabit Ethernet Controller (Ethernet, 100Mbps)
Network Adapter : Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
Power Management
Mains (AC) Line Status : On-Line
Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7600
Platform Compliance : x64
Windows Experience Index
Current System : 5.9
Performance Enhancing Tips
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[albee1952]

If absolutely nothing else was changed(no Windows updates, all external devices are on the exact same ports, etc), did you download and install the latest 003 driver? With PT9, all drivers are a separate install.

[TBaker]

Yep I did all of that... the 003 doesnt even say offline, when it is on without being connected to anything. Something is definately screwed with it

[jntracks]

try using the legacy drivers for your firewire card as described in the optimization guide.

there seems to be a bit of consensus that as of 9.0.2 legacy drivers seem to cause more problems than they solve but try them out. switch back if it starts dropping your 003 when you reboot.

this might not work, but if it's coming to hardware failure, may as well try something. how about trying a different FW cable? it may have broken at the same time as you updated. a coincidence.

[TBaker]

003 will not enter utility mode. New firewire cable does nothing. Screen of 003 still lights up, but nothing shows... ugh

[albee1952]

Try this at your own risk

How do I reset the firmware on 003?

There is a way to force a 003 or 003 Rack into a "Load Firmware" mode, then you can launch Pro Tools and it will prompt you for the firmware update.

To force this mode (same on 003 and 003R):

With the unit off hold down 'Aux In->7/8' and the 'Mute' button (next to the Monitor knob), and then turn on the power to the unit. On 003 you'll see the display say "Load Firmware" and the MIDI Lights (In, Out1, Out2) will all start flashing. The MIDI lights flashing is the only indication on the 003 Rack that the unit is in this mode.

Once it is in this mode, launch Pro Tools, and you will see the message, "003 has firmware version x.xx, do you want to update..." Click the Update button to upload the 003 firmware.

[TBaker]

Tried that.... nada, nothing, didn't even blink.

[TBaker]

DigiTechSupt......help me! Please!

[DigiTechSupt]

The only thing I could advise is testing this on another computer, to see if it's actually the 003 or not.

If it is, you can call tech support for repair info (no ASC needed - just press '3' when calling...).

[TBaker]

grrr....... Nobody seems to believe the upgrade killed my 003. It was a bizarre coincidence..... I have babied my 003. The protective plastic on the led screen is still on it, it has onlt been moved once, in its original box and packing material, including the plastic bag it was wrapped in, and now it is on its way via ups to a service center, in said original box. I'm not a happy camper.