|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#1
|
|||
|
|||
Perpetual Plan renewal missing from account
Just went to look when my license needed renewing and was greeted with this. No option to renew even though there was a "warning" about expiring soon. Very confused as to what to do.
Never had this problem before, as I've managed to renew this way every year for years. Used both Safari and Opera just to see if there was a browser problem, but get the same situation using both. |
#2
|
||||
|
||||
Re: Perpetual Plan renewal missing from account
Hi Mookuk,
Do you have a code that you can redeem to update your plan? Can you DM me your code so I can check it on my end?
__________________
Regards, Charles ________________ To create an Avid Support Case, you may go to https://www.avid.com/learn-and-support/contact-audio-and-music-support |
#3
|
|||
|
|||
Re: Perpetual Plan renewal missing from account
Hi Charles
No I don't have a code as I'm not looking to update my plan, just the option to renew my perpetual license on a yearly basis. There was always an extra window with a dropdown menu which allowed you to choose what you wanted to do. Anyway i've opened case and had a reply saying its a problem Avids end not mine. Cheers Tim Last edited by Mookuk; 01-22-2024 at 01:18 PM. Reason: forgot stuff |
#4
|
||||
|
||||
Re: Perpetual Plan renewal missing from account
Hi Tim,
I found your case 04744749 and your issue is affected by WS-3069. We apologize about the inconvenience.
__________________
Regards, Charles ________________ To create an Avid Support Case, you may go to https://www.avid.com/learn-and-support/contact-audio-and-music-support |
#5
|
|||
|
|||
Re: Perpetual Plan renewal missing from account
BUMP for urgency.
Is there a timeline on a fix for this? I'm also seeing the problem, and really don't want my team to be without the Complete Plugin Bundle next week. My case number: 04744058 |
#6
|
||||
|
||||
Re: Perpetual Plan renewal missing from account
Hi nhaudio,
We are already working on getting this issue fix and our devs are working on this under WS-3069. We apologize about the inconvenience.
__________________
Regards, Charles ________________ To create an Avid Support Case, you may go to https://www.avid.com/learn-and-support/contact-audio-and-music-support |
#7
|
||||
|
||||
Re: Perpetual Plan renewal missing from account
Hi Folks - The issue has been resolved. The renewal option to purchase directly from your MyAvid account is now available. We apologize about the inconvenience on this.
__________________
Regards, Charles ________________ To create an Avid Support Case, you may go to https://www.avid.com/learn-and-support/contact-audio-and-music-support |
#8
|
|||
|
|||
Re: Perpetual Plan renewal missing from account
HI Charles
That's great news. Thanks Tim |
#9
|
||||
|
||||
Re: Perpetual Plan renewal missing from account
You're welcome Tim!
__________________
Regards, Charles ________________ To create an Avid Support Case, you may go to https://www.avid.com/learn-and-support/contact-audio-and-music-support |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Perpetual renewal | DRC Music | Licensing & Accounts | 15 | 12-26-2021 07:47 PM |
Missing iLok License after perpetual plan renewal | malcomowenflood | Licensing & Accounts | 4 | 07-02-2021 01:51 PM |
Early renewal of Update Plan for PT perpetual | drh1 | Licensing & Accounts | 10 | 06-28-2019 12:51 PM |
Perpetual renewal. missing Ilok license | pdivietro | Licensing & Accounts | 1 | 09-13-2018 10:04 PM |
Renewal and account question on Upgrade Plan | ramonetl | Licensing & Accounts | 6 | 09-22-2016 12:11 PM |