Problem with H/W Buffer Size on new computer! :(

[carlitohussey]

Hi there,

I'm new to these forums so I hope I am posting in the correct place. I have used pro tools 6.4 le with my original M-box for years on my old computer which as recently died (Windows xp pro). On my new computer it loads fine, and all looks good, but when I even have one track playing in a session with no plug ins it says "The operating system held off interrupts for too long. If this occurs often, try increasing the "H/W Buffer Size" in the Playback Engine Dialog. (-9093)". However the actual cpu usage when pro tools is being used and one track is playing is 2%! I have spent hours googling this problem, and trying to find out if my new computer is for some reason not compatible, but I have not been able to find anything. I have the computer info below. I would really like to be back up and running. Can anyone help???:

asus m51a
intel core due t6400 processor 2ghz
3 gigs of memory
Mobile Intel® GM45 Express Chipset
Windows xp pro, service pack 3.

[albee1952]

Could be any number of things and you have given essentially nothing in the way of info. Start here:
Help us help you - what you need to know before posting!
then read here:
General Troubleshooting - Pro Tools LE on Windows (XP & Vista)

[chrisdee]

Hello and welcome:)

[chrisdee]

+1 for what albee1952 just said. Then post a sandra report so people here can se if your hardware is supported or not.

[carlitohussey]

Ok, well I have my details below. I have tried many things including installing a friends version of pro tools 8 le, but the same thing happens (I currently have 6.4 le, with the original mbox). I have also made sure to install the latest pace drivers etc. I have also tried using an external lacie drive to see if the sessions worked any better but no luck. Again, my old computers had no problems with pro tools. I would really like to get to the bottom of this. Sandra Report is below, and thank you for your replies:

SiSoftware Sandra

Computer
Model : Asus M51A
Workgroup : MSHOME

Processor
Model : Intel(R) Core(TM)2 Duo CPU T6400 @ 2.00GHz
Speed : 2GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Mobile, Dual-Core
Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2MB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing

Computer
Platform Compliance : Intel Centrino Mobile Technology
Mainboard : Asus M51A
BIOS : AMI 218 11/12/2008
Bus(es) : ISA PCI PCIe IMB USB FireWire/1394
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3GB SO-DIMM

Chipset
Model : ASUS GM45 Mobile Controller Hub
Front Side Bus Speed : 4x 200MHz (800MHz)
Total Memory : 3GB SO-DIMM
Shared Memory : 32MB
Memory Bus Speed : 2x 400MHz (800MHz)

Video System
Video Adapter : Mobile Intel(R) 4 Series Express Chipset Family (10 SP, 256MB DDR3, Integrated Graphics)

Storage Devices
ST9250827AS (250GB, SATA150, 2.5", 5400rpm, NCQ, 8MB Cache) : 233GB (C:)
TSSTcorp CDDVDW TS-L633A (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
Hard Disk (C:) : 221GB (FAT32) @ ST9250827AS (250GB, SATA150, 2.5", 5400rpm, NCQ, 8MB Cache)
Optical Drive (D:) : N/A @ TSSTcorp CDDVDW TS-L633A (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : ASUS (ICH9M) LPC Interface Controller
Audio Device : ASUS (ICH9) HD Audio Controller
Audio Codec : Realtek Semiconductor High Definition Audio
Audio Codec : Lucent/Agere Systems (Was: AT&T MicroElectronics) HDA softmodem
Audio Codec : Intel 2802h
Serial Port(s) : 1
Disk Controller : ASUS (ICH9) Mobile 2 port Serial ATA Storage Controller 1
Disk Controller : ASUS (ICH9) Mobile 2 port Serial ATA Storage Controller 2
USB Controller 1 : ASUS (ICH9) USB Universal Host Controller
USB Controller 2 : ASUS (ICH9) USB Universal Host Controller
USB Controller 3 : ASUS (ICH9) USB Universal Host Controller
USB Controller 4 : ASUS (ICH9) USB2 Enhanced Host Controller
USB Controller 5 : ASUS (ICH9) USB Universal Host Controller
USB Controller 6 : ASUS (ICH9) USB Universal Host Controller
USB Controller 7 : ASUS (ICH9) USB Universal Host Controller
USB Controller 8 : ASUS (ICH9) USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : ASUS R5C832 IEEE-1394 Controller

Scanners and Cameras
Camcorder : Microsoft USB Video Device (Camcorder, USB)

Network Services
Network Adapter : Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC - Packet Scheduler Miniport
Network Adapter : Atheros AR928X Wireless Network Adapter - Packet Scheduler Miniport (Ethernet, 11Mbps)
Wireless Adapter 1 : Atheros AR928X Wireless Network Adapter - Packet Scheduler Miniport (802.11b (HRDSSS), WEP n-bit, 11Mbps)


Operating System
Windows System : Microsoft Windows XP Professional 5.01.2600 (Service Pack 3)
Platform Compliance : x86

SiSoftware Sandra

Computer
Manufacturer : Asus
Model : M51A
Version : 1.0
Serial Number : 100301430111
ID : DE8120E0-7C14C828-240080FF-D892928C

Computer Chassis
Manufacturer : Asus
Type : Notebook
Can be locked : No
Version : 1.0
Power Cord(s) : 1
Serial Number : CSN12345678901234567
Asset Tag : ATN12345678901234567
Boot-up State : Safe
Power State : Safe

Mainboard
Platform Compliance : Intel Centrino Mobile Technology
Manufacturer : Asus
Multi-Processor (MP) Support : No
MPS Version : 1.40
Model : M51A
Type : Mainboard
Version : 1.0
Serial Number : BSN12345678901234567
Asset Tag : ATN12345678901234567
Location in Chassis : MIDDLE
BIOS : 64-0100-000001-00101111-111208-Cantiga

Mainboard Properties
Removable : No
Replaceable : Yes
Hot Swap : No

On-board Devices
To Be Filled By O.E.M. : Video Adapter (Enabled)
To Be Filled By O.E.M. : SCSI Adapter (Disabled)
To Be Filled By O.E.M. : Ethernet Adapter (Enabled)
To Be Filled By O.E.M. : Token Ring Adapter (Enabled)

Computer Memory Controller
Location : Mainboard
Error Correction Capability : None
Number of Memory Slots : 2
Maximum Installable Memory : 8GB
BANK0 - DIMM0 : Manufacturer0 PartNum0 SerNum0 AssetTagNum0 SO-DIMM Synchronous DDR2 2GB/64 @ 800MHz
BANK1 - DIMM1 : Manufacturer1 PartNum1 SerNum1 AssetTagNum1 SO-DIMM Synchronous DDR2 1GB/64 @ 800MHz

Chipset
Model : ASUS GM45 Mobile Controller Hub
OEM Device Name : Intel GM45 Mobile Controller Hub
Revision : C1
Bus : Intel AGTL+
Number of FSB Channels : 1
Front Side Bus Speed : 4x 200MHz (800MHz)
Maximum FSB Speed : 4x 266MHz (1GHz)
Width : 64-bit
I/O Queue Depth : 12 request(s)
Maximum Bus Bandwidth : 6.25GB/s
Maximum Power : 12.00W

Features
SMX - Trust Execution Technology : Yes
ME - Management Engine : Yes
AMT - Active Management Technology : Yes
VT-d - Virtualisation Technology : Yes

Chipset 1 Hub Interface
Type : DMI (Direct Media Interface)
Version : 1.00
Number of Ports : 4
In/Out Width : 4-bit / 4-bit
Multiplier : 3x
Speed : 1x 100MHz (100MHz)

Logical/Chipset Memory Banks
Bank 0 : 1GB SO-DIMM x6-6-6 1T
Bank 1 : 1GB SO-DIMM x6-6-6 1T
Bank 2 : 512MB SO-DIMM x6-6-6 1T
Bank 3 : 512MB SO-DIMM x6-6-6 1T
Integrated in Chipset : Yes
Shared Memory : 32MB
Maximum Installable Memory : 8GB
Supported Memory Types : DDR2 DDR3 SO-DIMM
Channels : 2
Memory Bus Speed : 2x 400MHz (800MHz)
Maximum Memory Speed : 2x 533MHz (1GHz)
Multiplier : 2x
Width : 64-bit
Refresh Rate : 7.80µs
Power Save Mode : No
Fixed Hole Present : No
Maximum Memory Bus Bandwidth : 12.5GB/s

APIC 1
Version : 2.00
Multiplier : 1/2x
Maximum Interrupts : 24
IRQ Handler Engaged : Yes
Enhanced Support : Yes

Memory Module
Model : GU332G0ALEPR8H2L6C
Type : 2GB DDR2 SO-DIMM
Technology : 16x(128Mx8)
Speed : PC2-6400U DDR2-800
Standard Timings : 5-6-6-18 3-24-6-3
Version : 1.02
Memory DC Line : 1.80V
Timing @ 400MHz : 5-6-6-18 3-24-6-3
Timing @ 333MHz : 4-5-5-15 3-20-5-3

Memory Module
Manufacturer : Hynix (Hyundai)
Model : HYMP112S64CP6-S6
Serial Number : 04004020
Type : 1GB DDR2 SO-DIMM
Technology : 8x(64Mx16)
Speed : PC2-6400U DDR2-800
Standard Timings : 5-6-6-18 4-24-6-3
Version : 1.02
Date of Manufacture : 26 February 2009
Memory DC Line : 1.80V
Timing @ 400MHz : 5-6-6-18 4-24-6-3
Timing @ 333MHz : 4-5-5-15 3-20-5-3

Environment Sensors 1
Model : Intel Core CPU [P0, C2, T85]
Version : 23.10
Mainboard Specific Support : No

Temperature Sensor(s)
CPU 1 Temperature : 25.00°C td

System Bus(es) on Hub 1
Version : 2.30
System Bus 0 : PCI
System Bus 1 : PCIe 1.00 x1 2.5Gbps
System Bus 2 : PCIe 1.00 x1 2.5Gbps
System Bus 3 : PCIe 1.00 x1 2.5Gbps
System Bus 5 : PCIe 1.00 x1 2.5Gbps
System Bus 6 : PCIe 1.00 x1 2.5Gbps
System Bus 7 : PCIe 1.00 x1 2.5Gbps
System Bus 8 : PCI66

LPC Hub Controller 1
Model : ASUS (ICH9M) LPC Interface Controller
OEM Device Name : Intel (ICH9M) LPC Interface Controller
Revision : A4
ACPI Power Management Enabled : Yes
Advanced TCO Mode Support : Yes
Advanced TCO Mode Enabled : No
High Precision Timer Enabled : Yes
Number of Precision Timers : 4
System Timer : 14.32MHz
Delayed Transaction Enabled : Yes

Disk Controller
Model : ASUS (ICH9) Mobile 2 port Serial ATA Storage Controller 1
OEM Device Name : Intel (ICH9) Mobile 2 port Serial ATA Storage Controller 1
Interface : SATA
Revision : A4
Maximum SATA Mode : G2 / SATA300
Mobile : Yes
Channels : 2
In Use Channels : 2
Port : G1 / SATA150
Port : G1 / SATA150

Disk Controller
Model : ASUS (ICH9) Mobile 2 port Serial ATA Storage Controller 2
OEM Device Name : Intel (ICH9) Mobile 2 port Serial ATA Storage Controller 2
Interface : SATA
Revision : A4
Maximum SATA Mode : G2 / SATA300
Mobile : Yes
Channels : 2

Audio Device
Model : ASUS (ICH9) HD Audio Controller
OEM Device Name : Intel (ICH9) HD Audio Controller
Revision : A4
Type : HD (High-Definition) Audio
Version : 1.00
Number of In / Out / Bi-Directional Streams : 4 / 4 / 0
Number of Serial Data Streams : 1

Audio Codec
Model : Realtek Semiconductor High Definition Audio
Revision : A2
Version : 1.00
Audio Channels : 10

Audio Codec
Model : Lucent/Agere Systems (Was: AT&T MicroElectronics) HDA softmodem
Revision : A1
Version : 1.00

Audio Codec
Model : Intel 2802h
Revision : A1
Version : 1.00
Audio Channels : 2

USB Controller 1
Model : ASUS (ICH9) USB Universal Host Controller
OEM Device Name : Intel (ICH9) USB Universal Host Controller
Revision : A4
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 2
Model : ASUS (ICH9) USB Universal Host Controller
OEM Device Name : Intel (ICH9) USB Universal Host Controller
Revision : A4
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 3
Model : ASUS (ICH9) USB Universal Host Controller
OEM Device Name : Intel (ICH9) USB Universal Host Controller
Revision : A4
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 4
Model : ASUS (ICH9) USB2 Enhanced Host Controller
OEM Device Name : Intel (ICH9) USB2 Enhanced Host Controller
Revision : A4
Version : 2.00
Specification : 1.00
Interface : EHCI
Channels : 6
Companion Controllers : 3
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)
Addressing Support : 64-bit
Legacy Emulation Enabled : No

USB Controller 5
Model : ASUS (ICH9) USB Universal Host Controller
OEM Device Name : Intel (ICH9) USB Universal Host Controller
Revision : A4
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 6
Model : ASUS (ICH9) USB Universal Host Controller
OEM Device Name : Intel (ICH9) USB Universal Host Controller
Revision : A4
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 7
Model : ASUS (ICH9) USB Universal Host Controller
OEM Device Name : Intel (ICH9) USB Universal Host Controller
Revision : A4
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 8
Model : ASUS (ICH9) USB2 Enhanced Host Controller
OEM Device Name : Intel (ICH9) USB2 Enhanced Host Controller
Revision : A4
Version : 2.00
Specification : 1.00
Interface : EHCI
Channels : 6
Companion Controllers : 3
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)
Addressing Support : 64-bit
Legacy Emulation Enabled : No

FireWire/1394 Controller 1
Model : ASUS R5C832 IEEE-1394 Controller
OEM Device Name : Ricoh R5C832 IEEE-1394 Controller
Revision : A6
Version : 1.00
Interface : OHCI
Enhanced Support : Yes
Channels : 64
Speed : 400MHz

SMBus/i2c Controller 1
Model : Intel 801xx/63xx SMBus
Version : 0.03
Specification : 2.00
Advanced TCO Mode Enabled : Yes
Slave Device Enabled : Yes
PEC Support : Yes
Speed : 100kHz

Expansion Slot(s)
AGP : AGP 32-bit +3.3V Shared PME Half-Length Available

Port Connector(s)
J1A1 - PS2Mouse : Mouse / PS/2
J1A1 - Keyboard : Keyboard / PS/2
J2A2 - USB1 : USB / USB
J2A2 - USB2 : USB / USB
J4A1 - LPT 1 : Parallel Port ECP/EPP / DB-25 pin male
J2A1 - COM A : Serial Port 16550A / DB-9 pin male
J6A1 - Audio Mic In : Audio / Mini-jack
J6A1 - Audio Line In : Audio / Mini-jack
J6A1 - Audio Line Out : Audio / Mini-jack
J5A1 - USB3 : USB / USB
J5A1 - USB4 : USB / USB
J5A1 - LAN : Network / RJ-45


Please let me know if I am missing anything. It was my first time using this software.

Kind regards,

Karl.

[danander11]

I stopped reading near the top...

Problems so far:

You need more than one HD. One for OS another for recording to.
Wireless NIC needs to be disabled whilst running PT
On-board graphics are no good...
XP SP3, IE8 causes problems for some people.
Mis-matched RAM has caused problems for some folks.
etc...


There seem to be a lot of niggly things that could cause problems by themselves, and combined may be the culprit.

Probably not what you want to hear, but have you considered building a recording computer? Look for components that have been used and tested by other members here and build something that you know will work. With the advent of i7's you will probably see good used Q6600 systems going for cheap right now.

[albee1952]

You need more than one HD. One for OS another for recording to. Yes
Wireless NIC needs to be disabled whilst running PT Yes
On-board graphics are no good...unless its a laptop(but may still be a problem)
XP SP3, IE8 causes problems for some people. Yes
Mis-matched RAM has caused problems for some folks. agreed

6.4 will only work if you install cs6 AND cs9. The second drive you need for recording must be 7200 RPM and NOT a USB drive. eSATA and firewire for external and firewire needs a compatible firewire port or card in the laptop, AND an Oxford chipset in the drive.