-6032 Error

[Chief Technician]

Hello,

I have a 2009 Mac Pro (2x4 2.93GHz) with 8GB of RAM and OS X v10.6.5 and Pro Tools|HD v9.0.1 (192 I/O, SYNC HD). I also have the Blackmagic DeckLink HD Extreme 3D.

I can't reproduce this at will, but there are times when I will instantiate a TDM plug-in and I am prompted by this message.

A track has an invalid TDM connection. Make sure all tracks are assigned to a valid output (-6032)

I know this happened when instantiating a MasterX3 (v4.0), but I can't reproduce it.

I can run an extended, looped RAM test overnight, but is it really a RAM issue?

Also, does AVID no longer offer free/complimentary support with HD v9 upgrades? I see something about an Avid Support Code (ASC) on the website, but the email registration confirmation for my HD v9 upgrade does not have that information listed.

Thanks for reading!

[Chief Technician]

Apple Hardware Test successfully completed nineteen (19) extended hardware tests without an error. If this is indeed a RAM issue, Apple Hardware Test isn't revealing it.

I also ran DigiTest, and both cards have a status of Passed.

Avid, any ideas? Also, if I have to pay for support, just say so. I'm not looking to get something for nothing. I just don't want to have to pay for something that I should be getting for free if a v9 HD upgrade comes with free support. I can't find anything definitive that says it does or does not.

Thanks for reading!

[Chief Technician]

Bounce to top.

[quadraphonics]

Have you contacted TC to see if ver. 4 works on PT 9? Many of the 3rd party plug ins I try to run do not run well on PT 9.

[DigiTechSupt]

I wouldn't trust software to test RAM - we see RAM 'pass' regularly that, when swapped out, the problem goes away.

I would probably try swapping or replacing RAM to see if that helps.