Problems with PTLE? Post your configuration here..

[bcu11]

I have vague memories of being able to play MIDI fine back in version 6.4, but back then I didn't actually need it. Since upgrading to 7.0 I haven't been able to monitor MIDI from Pro Tools, at all. I write a note with the pencil tool and the volume meter goes up and down, but there's no sound through either the Digi 002 rack or the speakers.

My PC plays MIDI files fine with Media Player, but only via the Microsoft GS Wavetable SW Synth. The MIDI output options in pro tools MIDI tracks are: MPU-401 and three emulators - Digidesign Digi 002 ports 1 and 2, and Microsoft MIDI Mapper. If I go to the Windows XP Sound and Audio Device properties dialog and change the MIDI Music Playback device from to MPU-401, I can no longer hear MIDI file playback at all. Even though as I understand it, the MPU-401 is the basic MIDI player all computers come with.

Why can't I select the Wavetable SW Synth as a MIDI Track output from Pro Tools? Am I missing something else? I'm fairly new to PT, but I'm not doing anything completely stupid like muting the tracks. I can monitor and record audio tracks fine, and if I write a few MIDI notes on a track and then export it as a MIDI file, I can play that fine as well - I just can't hear it from within Pro Tools. It's possible I need to configure something - any help with that would be very welcome. I've never had any trouble with 7.0 before this.

Many thanks for any help.


My system:

Processor
Model : AMD Athlon(tm) XP 2200+
Speed : 1.80GHz
Model Number : 2200 (estimated)
Performance Rating : PR2610 (estimated)
Cores per Processor : 1 Unit(s)
Threads per Core : 1 Unit(s)
Internal Data Cache : 64kB Synchronous, Write-Back, 2-way set, 64 byte line size
L2 On-board Cache : 256kB ECC Synchronous, Write-Back, 16-way set, 64 byte line size

Mainboard
Bus(es) : ISA AGP PCI USB FireWire/1394 i2c/SMBus
MP Support : No
MP APIC : No
System BIOS : Phoenix Technologies, LTD 6.00 PG
System : VIA Technologies, Inc. VT8367-8233
Mainboard : VT8367-8233
Total Memory : 512MB DDR-SDRAM

Chipset 1
Model : Elitegroup Computer Sys VT8366/A,VT8367 Apollo KT266/A,KT333 CPU to PCI Bridge
Front Side Bus Speed : 2x 133MHz (266MHz data rate)
Total Memory : 512MB DDR-SDRAM
Memory Bus Speed : 2x 166MHz (332MHz data rate)

Video System
Monitor/Panel : Plug and Play Monitor
Adapter : NVIDIA GeForce FX 5200

Physical Storage Devices
Removable Drive : Floppy disk drive
Hard Disk : Maxtor 6Y060L0 (57GB)
Hard Disk : SAMSUNG SP0812N (75GB)
CD-ROM/DVD : DVD-16X OEM316B (CD 48X Rd) (DVD 6X Rd)
CD-ROM/DVD : PIONEER DVD-RW DVR-105 (CD 32X Rd, 16X Wr) (DVD 4X Rd, 2X Wr)

Logical Storage Devices
1.44MB 3.5" (A:) : N/A
Hard Disk (C:) : 75GB (62GB, 83% Free Space) (NTFS)
Audio drive (D:) : 57GB (46GB, 80% Free Space) (NTFS)
CD-ROM/DVD (E:) : N/A
CD-ROM/DVD (F:) : N/A

Peripherals
Serial/Parallel Port(s) : 2 COM / 1 LPT
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
FireWire/1394 Controller/Hub : VIA OHCI Compliant IEEE 1394 Host Controller
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : HID-compliant mouse
Human Interface : USB Human Interface Device

MultiMedia Device(s)
Device : Standard Game Port
Device : CMI8738/C3DX PCI Audio Device

Printers and Faxes
Model : Final Draft PDF Converter

Power Management
AC Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Home (Win32 x86) 5.01.2600 (Service Pack 2)

Network Services
Adapter : Realtek RTL8139 Family PCI Fast Ethernet NIC

[BiggJim]

Hi BCU 11,

I've the same problem with midi in PT 7.1 although it worked in PT 6.9 & PT 7 : i can't hear what i wrote on the edit screen (or just 2 seconds???); also i can't write every midi notes with using Reason.
I've some probems with midi synchro when i'm trying to trigg a MPC 2000...
Also i can't hear the metronome click (or just 2 or 10 seconds???).
Have your try your metronome click?

It seems to be a probem with midi synchro in 002 Rack harware.
If you have keys of our problems; send me a message.

[rootyjooser]

Ive had protools running before through many versions on desktops and most recently on a viao laptop with the same exact version 6.7 I want to use with this new higher spec laptop.

To confirm a few things you did mean this 'dual core hotfix' right?

http://support.microsoft.com/?kbid=896256

Ok, I'm running xp sp2. Have gone through the general troubleshooting and am now going arrr crap why aint this working. I downloaded that sandra thing and below is my system spec.


----------------------------------------------------------------------------------------------

SiSoftware Sandra

System
Host Name : DEFINITION1
User : Definitionofself
Workgroup : WORKGROUP

Processor
Model : Genuine Intel(R) CPU T2400 @ 1.83GHz
Speed : 1.83GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Mobile, Dual-Core
Internal Data Cache : 2x 32kB Synchronous, Write-Thru, 8-way set, 64 byte line size
L2 On-board Cache : 2MB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 threads sharing

Mainboard
Bus(es) : ISA X-Bus PCI PCIe CardBus USB FireWire/1394 i2c/SMBus
MP Support : No
MP APIC : No
System BIOS : AT/AT COMPATIBLE DELL - 27d60317
Mainboard : Dell Inc. 0JF242
Total Memory : 1023MB DDR2-SDRAM

Chipset 1
Model : Dell Computer Corp Mobile Memory Controller Hub
Front Side Bus Speed : 4x 305MHz (1220MHz data rate)
Total Memory : 1GB DDR2-SDRAM
Memory Bus Speed : 4x 305MHz (1220MHz data rate)

Video System
Monitor/Panel : Default Monitor
Monitor/Panel : Default Monitor
Monitor/Panel : Default Monitor
Monitor/Panel : Plug and Play Monitor
Adapter : NVIDIA Quadro NVS 120M

Physical Storage Devices
Hard Disk : Hitachi HTS721060G9SA00 (56GB)
CD-ROM/DVD : SONY DVD+-RW DW-Q58A (CD 24X Rd, 24X Wr) (DVD 3X Rd, 3X Wr)
CD-ROM/DVD : Generic DVD-ROM SCSI CdRom Device (CD 32X Rd) (DVD 4X Rd)
CD-ROM/DVD : Generic DVD-ROM SCSI CdRom Device (CD 32X Rd) (DVD 4X Rd)

Logical Storage Devices
SYSTEM (C:) : 24GB (1.7GB, 7% Free Space) (NTFS)
DATA (D:) : 31GB (2.9GB, 9% Free Space) (NTFS)
CD-ROM/DVD (E:) : N/A
CD-ROM/DVD (F:) : N/A
CD-ROM/DVD (G:) : N/A

Peripherals
Serial/Parallel Port(s) : 2 COM / 0 LPT
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : Generic USB Hub
USB Controller/Hub : Generic USB Hub
FireWire/1394 Controller/Hub : OHCI Compliant IEEE 1394 Host Controller
PCMCIA/CardBus Controller : O2Micro OZ711EZ1 MemoryCardBus Controller
Smart Card Device : USB Smart Card reader
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : Alps Touch Pad
Mouse : Microsoft USB IntelliMouse Optical
Human Interface : Microsoft USB IntelliMouse Optical

Communication Device(s)
Device : Conexant HDA D110 MDC V.92 Modem

Printers and Faxes
Model : Adobe PDF

Power Management
AC Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Professional 5.01.2600 (Service Pack 2)

Network Services
Adapter : Broadcom NetXtreme 57xx Gigabit Controller
Adapter : Intel(R) PRO/Wireless 3945ABG Network Connection

Performance Tips
Notice 5901 : CD 1x= 150kB/s; Exercise caution when comparing measured versus published ratings.
Notice 5902 : DVD 1x= 11.08Mbps Exercise caution when comparing measured versus published ratings.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.


This is my chipset:

Mobile Intel(R) 945PM Express Chipset


----------------------------------------------------------------------------------------


This is a brand new out the box laptop from dell, reformatted with a clean install of XP SP2, nothings been messed with.

Ive been into the bios and turned off speedstep and even tried turning of the dual core, but it still produces the same, system resource errors, either CPU maxed or HD Buffer, which makes me think its not the dual core thing.

Ive done the Processor scheduling thing from the FAQ.

Ive updated the pace driver.

Ive tried to update the CS but there are non for 6.7



I really need help with this asap, as am leaving the country to do some recording in LA in a few days!! anyone???

[bcu11]

The Midi click function doesn't produce a sound any more either. I always used the click plugin for timing before so I literally hadn't noticed until now. My install of PT is on a reformatted Hard Disk with a new sound card, so I know there's nothing going wrong with the other hardware.

Surely if the Digirack has a sync problem, it must be because of a change in the way 7 and 7.1handle midi - i.e. the software not the hardware. Like you, before 7.0 it worked fine.

Has there been a thread or inquiries into this problem before on the boards? I'll be very grateful for any help.

[zail]

I've had the Digi 002 for months now, and have been quite frustrated with error 6088 and 6085 the entire time. I bought a third hard drive(SATA) thinking it would allow me to record more than one track for more than 30 seconds... but unless I'm lucky, I can't even get anything more than 6 seconds down anymore. I replaced the Firewire card, tried disabling everything else possible, and walked through a dozen other "solutions" found on these forums. Can someone please help me out? Here's a previous post I did , possibly in better detail, if that helps. It left me hangin', thinking I'd need to replace my motherboard. I'll do it... I just wanna be sure of the problem before I dig for more coins.


Here's my computer overview currently:


SiSoftware Sandra


Processor
Model : Intel(R) Pentium(R) 4 CPU 3.20GHz
Speed : 3.19GHz
Performance Rating : PR4244 (estimated)
Cores per Processor : 1 Unit(s)
Threads per Core : 2 Unit(s)
Internal Data Cache : 16kB Synchronous, Write-Thru, 8-way set, 64 byte line size, 2 lines per sector
L2 On-board Cache : 1MB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 lines per sector

Mainboard
Bus(es) : ISA AGP PCI IMB USB FireWire/1394 i2c/SMBus
MP Support : No
MP APIC : Yes
System BIOS : American Megatrends Inc. P1.20
System : P4V88+
Mainboard : P4V88+
Total Memory : 2GB DDR-SDRAM

Chipset 1
Model : ASRock Inc PT880 CPU to PCI Bridge
Front Side Bus Speed : 4x 199MHz (796MHz data rate)
Total Memory : 32MB DDR-SDRAM
Memory Bus Speed : 2x 99MHz (198MHz data rate)

Video System
Imaging Device : HP PSC 1500

Physical Storage Devices
Removable Drive : Floppy disk drive
Hard Disk : WDC WD2500KS-00MJB0 (233GB)
Hard Disk : WDC WD2500KS-00MJB0 (233GB)
Hard Disk : WDC WD800BB-00DKA0 (75GB)
CD-ROM/DVD : HP DVD Writer 740b (CD 40X Rd, 40X Wr) (DVD 5X Rd, 5X Wr)

Logical Storage Devices
mainsys (C:) : 233GB (178GB, 76% Free Space) (NTFS)
New Studio (G:) : 233GB (223GB, 96% Free Space) (NTFS)
studio (F:) : 75GB (72GB, 97% Free Space) (NTFS)
RUNT (E:) : 7.8MB (7.6MB, 97% Free Space) (FAT)
Pro Tools LE (D:) : 474MB (CDFS)
3.5" 1.44MB (A:) : N/A

Peripherals
Serial/Parallel Port(s) : 1 COM / 1 LPT
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA USB Enhanced Host Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Composite Device
USB Controller/Hub : USB Printing Support
USB Controller/Hub : HP PSC 1500 series (DOT4USB)
FireWire/1394 Controller/Hub : Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Infrared Device : Built-in Infrared Device
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : Microsoft PS/2 Mouse

MultiMedia Device(s)
Device : MPU-401 Compatible MIDI Device
Device : C-Media AC97 Audio Device

Printers and Faxes
Model : HP PSC 1500 series

Power Management
AC Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Professional Media Center 5.01.2600 (Service Pack 2)

Network Services
Adapter : VIA Compatable Fast Ethernet Adapter

Performance Tips
Warning 100 : Large memory sizes should be made of Registered/Buffered memory.
Tip 2546 : Large memory modules should be ECC/Parity.
Notice 5901 : CD 1x= 150kB/s; Exercise caution when comparing measured versus published ratings.
Notice 5902 : DVD 1x= 11.08Mbps Exercise caution when comparing measured versus published ratings.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.


Thanks VERY much

[drismyhero]

This is a new computer that has one big problem: it's running XP Media Center. I didn't realize this was an issue until after I brought it home. I was told that there were a few people out there running Media Center without too much difficulty so perhaps it's something else here i can't see. I installed ProTools once and had problems right out of the gate: I had tons of the classic H/W buffer size is too small/large business, my computer showed my IDE devices as unrecognizeable, and it suffered startup failure almost each time it was booted up.
The worst part is i can't just install XP Pro, I need to buy the software in its entirety (299.99) and completely reinitialize the computer and reinstall all the devices with new drivers. Let me know if there is no way around it and I think I'll just return it, eat the 15% restocking fee and have one built for me.
Thanks to anyone who is willing to add their two cents.


Processor

Model: 1x AMD 64 X2 dial core processor 3800+
Speed: 2.00 Ghz
Model #: 3800(estimated)
Performance Rating: PR6012 (estimated)
Cores/processor: 2 units
Threads/Core: 1 unit
type: Dual-core
internal data cache: 2x 64kb Synchronous, Write-Back, 2-way set, 64 byte line size
L2 on-board cache: 2x512kb ECC synchronous, write-back, 16 way set 64 byte line size

Main Board

Bus: x-bus PCI PCIe USB firewire/1394
MP Support: 2 processors
MP APIC: no
System Bios: Phoenix Technologies, LTD 3.01
System: HP Pavillion 061 ER900AA-ABA a1430n
Mainboard: ASUSTek Computer INC. NAGAMI
Total Memory: 959MB DDR-SDRAM

Chipset 1

Model: Advanced micro devices (AMD) Athlon 64 / Opteron Hyper Transport technology configuration
Front Side Bus Speed: 2x 200MHz (400 MHz data rate)

Video System

Adapter: NVIDIA GeForce 6150 LE

Physical Storage Devices

Hard disk: st3250823as (233 GB)
Hard disk: WD External HDD Device IEEE 1394 SBP2 Device

Logical Storage Devices:

HP Pavillion(C:) 224 GB (214GB, 95% Free Space) (NTFS)
Audio Drive (J:) 233 Gb (233GB, 100% free space) (NTFS)


Operating System: Microsoft Windows XP/2002 Professional Media Center 5.01.2600 (Service Pack 2)

[thegoodineveryone]

I am having some serious problems trying to get my freaking RTAS plugins to work properly. I have done absolutely everything I can think of! Please help if you can! Any help would be greatly appreciated.

First, here's a list of errors/problems that i keep experiencing:

-Many error messages when I use most RTAS plug-ins, mainly cosmonaut voice for some reason. I mainly get this one: "Problem detected with audio clock. Check that your clock source and sample rate are correct" even though the only device I am running is the 002R. What the heck?

This is usually coupled with a "-9128 You are running out of CPU power. Remove some RTAS plug-ins or increase the CPU usage limit in the playback engine"

When I do so, I get the "-9128 Audio processing is conflicting with other CPU tasks. If this occurs often, reducing the “H/W Buffer Size” in the Playback Engine Dialog may help prevent the problem"

Then sometimes, I get this "-9094 The operating system held off interrupts for too long. If this occurs often, try increasing the hardware buffer size in the playback engine dialogue." I think this happened the other day when i was recording 3 tracks at once, it stopped about 3:24 into the recording. I also get this error when using plugins.

I also get "pops" through my monitors at times when using plug-ins or even when minimizing/maximizing windows.

I'm not even running multiple plugins, just one will cause these errors to pop up! Why?!?!?! I'm really scared that I won't be able to use one plugin, or be able to record multiple tracks!

-Here is my system setup/specs:

Running ProTools LE 7.1 through a 002R on a PC with windows XP (SP2)
Processor: Pentium 4 with intel 865G chipset,
3.2 GHz processor, 800FSB, 1 meg RAM L2 cache
1 80GB system hard drive, 1 250 GB seagate barracuda drive dedicated to Digidesign files. Both are SATA (I believe)

I am deathly tired from trying to get this to work. Should I just give up and buy a mac? PLEASE HELP!

[BiggJim]

Hi BCU11,

I've found a thread solving our midi issues ; we can thank Phil O'Keefe...


Okay folks, I solved my MIDI issues, but it took some work, and the solution isn't really a simple / easy one.

The problem was indeed the video card software and the AMD CPU driver. Pro Tools will function fine with audio, but will stutter and lock with any session with MIDI data in it... and that includes the click plug in.

Rolling back the AMD driver to the stock MS driver did no0t work for me.

Uninstalling the ATI Catalyst software did NOT work for me.

Doing a reinstall of Windows XP Pro over the old install (to the same folder C:\Windows) did not work.

The only way I was able to get everything working properly was to back up all my data, wipe (reformat) the C drive and re-install Win XP to a "clean" drive.

After doing that, DO NOT re-install the AMD CPU driver! Just use the stock MS CPU driver that installs with Windows.

Also, you can use the ATI video driver, but do NOT install any additional software - Catalyst, etc.

It's a pain, and it takes a lot of time to re-install XP and then all your programs and plug-ins, but it will clear up the problem.

I normally make a Norton Ghost image of my drive once I have my installation dialed in and functioning perfectly, but since it was a new system build and I was still testing everything, I had not done so yet. It wouldn't have worked anyway, since I had installed all the ATI software just after getting Windows installed, but now that it's all set, you can be certain I have now done so.

Hope that helps.

Oh, and FWIW, my system specs:

Athlon 64 4200 X2
Asus A8N-SLi Premium
Sapphire ATI Radeon X550 dual head video card
2 GB Patriot RAM
Promise TX133 IDE PCI card
Digi 002 / PT 7.0 cs4

[BiggJim]

I've just seen your pc configuration and I don't know if my reply can solve your probem. For me, I think the problem was AMD CPU driver but for you it can be your video card.
Hope you find an solution.

[Enjambre]

Hi ... i'm from Argentina, and my english is very bad ... i'm sorry for that.
I had experienced the same problem in my computer ... and i have the same computer that Berna have ...

Mother Intel D101GGC
Pentium 4 3.0 ghz HT
1 G Ram
Win XP Pro with Service Pack 2

Is this a problem with the chipset ATI Radeon Xpress 200 ???
Or is there some other problem ???

Please help me whit this !!!!
I can't find the ansers by myself ...

Thanks so much !!!!