Pro Tools Le no longer opens

[protoolsteve]

I recently had a new motherboard installed on my Macbook Pro. Now Pro Tools no longer works. I called Apple Care. Apple Care took me through installing Pro Tools Le under a new user name. That seemed to work.

I was then informed that it is a "settings issue" under my original user name that prevents Pro Tools Le from opening properly. I've completely uninstalled and re-installed Pro Tools Le under my original user name, but to no avail.

Please help. How do I change my settings to ensure that Pro Tools Le opens and runs properly again?

Thank you.

My System Details:
MacBook Pro 2.4GHz Intel Core 2 Duo 15"
RAM: 4 GB
Apple Mac OS X 10.4 (Tiger)

Pro Tools LE
USB Interface
Mbox 2 Mini
Pro Tools LE

[Slim Shady]

Probably nothing you can do, that user account is likely corrupted and you'd need to do a full backup/wipe/re-install to get it working again.

[Richard901]

People who buy Pro Tools LE are able to use it on more than one computer, e.g. desktop and laptop - the Mbox 2 mini acts like a dongle - or certainly my Mbox2 does. I would have thought that the motherboard change would look like a different computer to Pro Tools.

Although you have done a complete uninstall, perhaps there are files/settings still left on the drive. I would look at the Application Support, Audio and Preferences folders in both Library folders on the Mac, and delete any files to with Digidesign, Pro Tools and Mbox.
Also you could delete the Mbox 2 Preferences Pane using your Mac's System Preferences application.

The only other thing I can think of is completely reinstalling Tiger/Leopard, as Slim wrote.

Hope this helps.

Richard

[protoolsteve]

Thank you, Slim and Richard.

Bizarrely, Pro Tools now seems to open for me approximately five minutes after the computer has been turned on.

If I try to open Pro Tools before those five minutes, the Pro Tools icon simply bounces once or twice and fails to open. It's very odd.

Any ideas on what is happening now? Any suggestions on how to fix this?

Thanks.

My System Details:
MacBook Pro 2.4GHz Intel Core 2 Duo 15"
RAM: 4 GB
Apple Mac OS X 10.4 (Tiger)

Pro Tools LE
USB Interface
Mbox 2 Mini
Pro Tools LE