DAD TB Driver not seeing the TB3 card

[robertszydlo]

My TB3 has arrived but I unfortunately can not make it work.
I cleaned the slot in the MTRX Studio and installed the hardware.
I updated Firmware to 1.1.3.1, Dadman to 5.7.0.1
I installed DADTBDriver CoreAudio 1.1.26
DADman can see the TB card (it appears in con routing matrix) and it can see the connection to computer - when the TB cable (Belkin 40 Gbps 2.6 ft TB3) is disconnected the red triangles appear in TB con , when it is connected the triangles disappear. The thunderbolt controller in MacOS System Report ( 12.7.2) can see the connected device to port - link status 0x2 speed up to 20Gb/s x 2
TB Driver installs correctly and says System Extension: Activated , it opens but there is nothing to select ( no device, no sample rate, no Channels )
Rebooted, reistalled, tried the second port, nothing hepls.
Please help , what can be the issue?
Thank you very much in advance!

[tope d]

Originally Posted by robertszydlo

My TB3 has arrived but I unfortunately can not make it work.
I cleaned the slot in the MTRX Studio and installed the hardware.
I updated Firmware to 1.1.3.1, Dadman to 5.7.0.1
I installed DADTBDriver CoreAudio 1.1.26
DADman can see the TB card (it appears in con routing matrix) and it can see the connection to computer - when the TB cable (Belkin 40 Gbps 2.6 ft TB3) is disconnected the red triangles appear in TB con , when it is connected the triangles disappear. The thunderbolt controller in MacOS System Report ( 12.7.2) can see the connected device to port - link status 0x2 speed up to 20Gb/s x 2
TB Driver installs correctly and says System Extension: Activated , it opens but there is nothing to select ( no device, no sample rate, no Channels )
Rebooted, reistalled, tried the second port, nothing hepls.
Please help , what can be the issue?
Thank you very much in advance!

Hi Robert!

I’ve started a support case for you under case
04730801 so the team can assist you further.

Thanks!

[robertszydlo]

Originally Posted by tope d

Hi Robert!

I’ve started a support case for you under case
04730801 so the team can assist you further.

Thanks!

Thank you!

[robertszydlo]

Originally Posted by tope d

Hi Robert!

I’ve started a support case for you under case
04730801 so the team can assist you further.

Thanks!

How can I access the case?
When I log into my account I can only create a new case , how do I see the case that is already open? , thank you

[tope d]

Originally Posted by robertszydlo

How can I access the case?
When I log into my account I can only create a new case , how do I see the case that is already open? , thank you

You’ll receive an Email for this.

Thanks!

[Darryl Ramm]

Originally Posted by robertszydlo

TB Driver installs correctly and says System Extension: Activated , it opens but there is nothing to select ( no device, no sample rate, no Channels )
Rebooted, reistalled, tried the second port, nothing hepls.
Please help , what can be the issue?
Thank you very much in advance!

Does anything show up under macOS Audio MIDI setup?

Your profile says Mavericks, what release are you actually using here? DAD claims Big Sur is the earliest macOS supported, and given this is a modern AudioDriverKit based driver might well have issues on older macOS versions. Edit.. (12.7.2) means Monterey so that looks good.

[robertszydlo]

Originally Posted by Darryl Ramm

Does anything show up under macOS Audio MIDI setup?

Your profile says Mavericks, what release are you actually using here? DAD claims Big Sur is the earliest macOS supported, and given this is a modern AudioDriverKit based driver might well have issues on older macOS versions. Edit.. (12.7.2) means Monterey so that looks good.

Hi, thank you. I realized my profile info was not edited for years, sorry for this :)

[off the wall]

Originally Posted by robertszydlo

My TB3 has arrived but I unfortunately can not make it work.
I cleaned the slot in the MTRX Studio and installed the hardware.
I updated Firmware to 1.1.3.1, Dadman to 5.7.0.1
I installed DADTBDriver CoreAudio 1.1.26
DADman can see the TB card (it appears in con routing matrix) and it can see the connection to computer - when the TB cable (Belkin 40 Gbps 2.6 ft TB3) is disconnected the red triangles appear in TB con , when it is connected the triangles disappear. The thunderbolt controller in MacOS System Report ( 12.7.2) can see the connected device to port - link status 0x2 speed up to 20Gb/s x 2
TB Driver installs correctly and says System Extension: Activated , it opens but there is nothing to select ( no device, no sample rate, no Channels )
Rebooted, reistalled, tried the second port, nothing hepls.
Please help , what can be the issue?
Thank you very much in advance!

Did you ever get an answer to this issue? I have exactly the same symptoms on my obviously unsupported system. DADman sees the MTRX Thunderbolt i/o, Mac System Profiler sees the device on the TB bus, other things work fine on TB (drives, UAD card in a TB chassis). It's the DADDriverSetup what won't see the MTRX Studio and create a Mac Core Audio device.

[off the wall]

Originally Posted by off the wall

Did you ever get an answer to this issue? I have exactly the same symptoms on my obviously unsupported system. DADman sees the MTRX Thunderbolt i/o, Mac System Profiler sees the device on the TB bus, other things work fine on TB (drives, UAD card in a TB chassis). It's the DADDriverSetup that won't see the MTRX Studio and create a Mac Core Audio device.