Support Plan but no sign of PT10HD License

[laki]

Has anyone successfully purchased a support plan and been able to get their "free" upgrade from PT9 to PT10?

I got 5 support plans early last week, still nothing in my ilok or Avid account.

[SDDP]

Did you try emailing Avid directly or the vender/dealer you bough the Support plan from?

[kazuomik]

Originally Posted by laki

Has anyone successfully purchased a support plan and been able to get their "free" upgrade from PT9 to PT10?

I got 5 support plans early last week, still nothing in my ilok or Avid account.

In my understanding, each HD system requires the Avid Standard Support Plan, and the only first one is $599, and others are 60%, correct ?

[laki]

Originally Posted by SDDP

Did you try emailing Avid directly or the vender/dealer you bough the Support plan from?

Yes and Yes.

Contacted my dealer who has been trying to follow this up with Avid since last week.

Also contacted the local Avid rep and haven't had any response.

[laki]

Originally Posted by kazuomik

In my understanding, each HD system requires the Avid Standard Support Plan, and the only first one is $599, and others are 60%, correct ?

I was charged full price for all 5. Where did you get that information?

[kazuomik]

Originally Posted by laki

I was charged full price for all 5. Where did you get that information?

http://imsproav.com/main/Digidesign-...201406300.html
* If you own more than one system, you will need to buy a separate Standard Assurance for each system. Each additional Assurance is 60% of the price of the first.

[laki]

Originally Posted by kazuomik

http://imsproav.com/main/Digidesign-...201406300.html
* If you own more than one system, you will need to buy a separate Standard Assurance for each system. Each additional Assurance is 60% of the price of the first.

I wonder if this link is dated because the pricing is wrong. Writing my dealer now.

[laki]

The link is dated. Here is the new one.

http://imsproav.com/main/Get-Pro-Too...400368301.html

[kazuomik]

Originally Posted by laki

I wonder if this link is dated because the pricing is wrong. Writing my dealer now.

The previous link was for additional systems, and I found the first one:
http://imsproav.com/main/Digidesign-...201406400.html
which is $599, and 60% of $599 is about $349, so their price seems correct.
Both says:
If you own more than one system, you will need to buy a separate Standard Assurance for each system. Each additional Assurance is 60% of the price of the first.

[DigiTechSupt]

Sorry for the delay. The Dealer Announcement that was sent out states it could take 7-10 days to process, though that info is not being passed on consistently.

We'll check in with CS Admin...