I can't get my PURCHASED mp3 encoder to work

[rckandorroll]

I have an Mbox2 with Pro Tools LE 7.0 running on Windows XP. My mp3 demo expired recently so I purchased the MP3 encoder and got the authorization code. When I clicked authorize and put in the code it said it didn't work. So I went to the website and did all the suggested tips such as taking the MP3Demo.dll out of the codec/mp3 folder and still nothing. Everytime I go to "Bounce to Disk" it pops up with the MP3 Demo box and saying it's expired. Does anyone know what I'm supposed to do? Thanks!

Eric

[crizdee]

I have an Mbox2 with Pro Tools LE 7.0 running on Windows XP. My mp3 demo expired recently so I purchased the MP3 encoder and got the authorization code. When I clicked authorize and put in the code it said it didn't work. So I went to the website and did all the suggested tips such as taking the MP3Demo.dll out of the codec/mp3 folder and still nothing. Everytime I go to "Bounce to Disk" it pops up with the MP3 Demo box and saying it's expired. Does anyone know what I'm supposed to do? Thanks!

Eric

Hi,


use your CD installer or web installer and under install option you can install the MP3 update?

Just a few things! you only get one attempt at entering the code before you have to re-boot PT to attempt again!! so check you are entering the code right!!

let us know

Chris

[studiomusic]

Try adding a space at the end... sometimes that helps.
So, you would type the sn 123456XXXXXX then the space bar.

[simplemix]

I have the same problem on my system, mix plus, g4 tdm, pt 5.1. Posted to duc tdm a couple minutes ago. have done the same as you. I don't even get to the auth code screen. only "your trial period has expired, please purchase option from digi" which I have. reinstalled 5.1, still doesn't work. same screen. any suggestions?

[simplemix]

Recieved the message from Digi right away! Thanks digi. You can check out thier response if you go to tdm user group on the duc. My header is MP3 option, posted today. there is alot of info to go over but I am sure you can find the solution there

[rckandorroll]

it's still not working. i really don't understand why, i've literally tried everything. i don't know how to update the codec or whatever. i take everything out, run the installation again with the mp3 codec option checked (and i have to check the protools stuff even though i was told not to, simply because if i uncheck it, my computer uninstalls it. it's a nightmare. is there anywhere i can take my computer where they can do it for me?