Pro Tools product shows "No download available" (missing all installers)

[KamaSutra77]

Originally Posted by KamaSutra77

Wow, long time. I too am having the missing downloads issue on my now expired - though perpetual 12.4 pro tools install.

I'm not sure where to go or how to contact support to get it fixed?

I did change my email address along the way, as I see others are saying, maybe that's the problem. But I find no way to change it back!

Help?

Following up here, I submitted a support request case # 03095274.

*edit all sorted now! Thanks Avid.

[Byalaz]

Hello I have the same problem. I used to have all versions of PT till pro tools 12.6 update. Now I dont have any downloadable link even the perpetual license for PT 12.4 that I ve bought.

[jeffro]

Originally Posted by Byalaz

Hello I have the same problem. I used to have all versions of PT till pro tools 12.6 update. Now I dont have any downloadable link even the perpetual license for PT 12.4 that I ve bought.

Welcome to the community.

Found your support case which shows a fix for your account is in progress and installers were sent. Please update that case (reply to the case email -or- go to my.avid.com > Access The Support Center > Cases) if needed. Thanks.