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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
12-12-2023, 02:06 PM
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Subscription Refund
Hi,
I have a perpetual Pro Tools Studio license which I planned not to renew this year. The cash has been taken from my account today without an email warning that this was going to happen. How can have the money returned into my account? 
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#2
12-13-2023, 12:26 PM
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Re: Subscription Refund
Hi dns,
I checked your account but I don't see any other active entitlement or plan. What I can see here is your Pro Tools Studio perpetual license with an expired plan last December 12, 2023. Can you DM me the system id that you're referring to where you were charged?
__________________
Regards, Charles ________________ To create an Avid Support Case, you may go to https://www.avid.com/learn-and-support/contact-audio-and-music-support
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