Running Pro Tools First - Getting Past Error 9178

[Bob DiSilverio]

I'm a would-be new user. Taking a recording technology class at school this semester. Downloaded Pro Tools First yesterday - Rev. 2021.7.0. - to see if I could get the jump on the instructor.

Can't get it to run. Software appears to be starting. Scans for plug-ins. Then returns AAE Error 9178 and quits. How do I get past this?

Bob

SiSoftware Sandra

ID
Host Name : DESKTOP-4O3BBAL
Workgroup : WORKGROUP

Computer
Model : HP Pavilion Gaming Desktop TG01-1xxx 103C_53311M HP Pavilion Desktop PC
Serial Number : 2MD10*****
Chassis : HP Desktop
Mainboard : HP 8767
Serial Number : PJJGE0H*******
BIOS : AMI (OEM) F.30 01/25/2021
TPM - Trusted Platform Module : Intel 2.0 2019 (24PCR 64Ses 7Obj 128Ctr)
Intel Management Engine (ME) : 14.0.45.1389
Total Memory : 31.88GB DIMM

Processors
Processor : Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz (8C 16T 4.7GHz, 4.3GHz IMC, 8x 256kB L2, 16MB L3)
Socket/Slot : FC LGA1200

Chipset
Memory Controller : HP PCI standard host CPU bridge 100MHz, 2x 16GB DIMM 3GHz 128-bit

Memory Module(s)
Memory Module : Samsung M378A2G43AB3-CWE 16GB DDR4 1Rx8 PC4-25600U DDR4-3200 (22-22-22-51 4-73-24-8)
Memory Module : Samsung M378A2G43AB3-CWE 16GB DDR4 1Rx8 PC4-25600U DDR4-3200 (22-22-22-51 4-73-24-8)

Video System
Monitor/Panel : Samsung S24D590
(1920x1080, 23.5")
Video Adapter : NVIDIA GeForce GTX 1650 SUPER (1280S 10C SM6.5 1.53GHz/1.73GHz, 1MB L2, 3.9GB 12GHz 128-bit, PCIe 3.0 x16)

Graphics Processor
CUDA : NVIDIA GeForce GTX 1650 SUPER (1280S 20C SM7.5 1.53GHz/1.73GHz, 1MB L2, 4GB 11.5GHz/12GHz 128-bit)
OpenCL : NVIDIA GeForce GTX 1650 SUPER (1280S 20C SM1.2 1.53GHz/1.73GHz, 1MB L2, 4GB 11.5GHz/12GHz 128-bit)
D3D 11 : NVIDIA GeForce GTX 1650 SUPER (1280S 10C SM12.1 1.53GHz/1.73GHz, 1MB L2, 3.9GB 11.5GHz/12GHz 128-bit)
OpenGL : NVIDIA Corporation GeForce GTX 1650 SUPER/PCIe/SSE2 (4GB)

Storage Devices
Disk : PCIe SSD (1TB, PCIe3x4/NVMe)
Disk : TOSHIBA DT01ACA200 (2TB, SATA600, 3.5", 7200rpm)

Logical Storage Devices
WINDOWS (C:) : 953GB (NTFS, 4kB) @ PCIe SSD (1TB, PCIe3x4/NVMe)
Windows RE tools : 515MB (NTFS, 4kB) @ PCIe SSD (1TB, PCIe3x4/NVMe)
DATA (D:) : 2TB (NTFS, 4kB) @ TOSHIBA DT01ACA200 (2TB, SATA600, 3.5", 7200rpm)
SYSTEM : 256MB (FAT32, 4kB) @ PCIe SSD (1TB, PCIe3x4/NVMe)

Peripherals
LPC Hub Controller : HP H470 (Comet Lake) LPC Controller
LPC Hub Controller : T2 86-31
Audio Device : HP Core (Comet Lake) PCH cAVS
Audio Codec : Realtek Semi 0671
Audio Device : HP TU116 High Definition Audio Controller
Audio Codec : nVidia GeForce Go 7800 GTX
Disk Controller : HP Core (Comet Lake) PCH Shared SRAM
Disk Controller : HP Intel SD Host Controller
Disk Controller : HP ICH8R SATA RAID Controller
Disk Controller : Phison Electronics Corporation E12 NVMe Controller
USB Controller : HP Core (Comet Lake) USB 3.1 xHCI Host Controller
USB Controller : HP TU116 USB 3.1 Host Controller
SMBus/i2c Controller : Intel ICH SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)
Printer : HP LJ300-400 color MFP M375-M475 PCL 6 (600x600, Colour)
Printer : HP LaserJet Mono PCLmS Class Driver (600x600)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Printer : hpfax1 (300x300)
Printer : HP LJ300-400 color MFP M375-M475 PCL 6 (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Scanners & Cameras
Scanner : Hewlett-Packard HP LJ300-400 M375-M475 Scan (Scanner, USB)

Biometrics
Voice : Analog NUI Voice Virtual Sensor (Voice)

Network Services
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Network Adapter : ExpressVPN TAP Adapter (Ethernet)
Network Adapter : Realtek Gaming GbE Family Controller (Ethernet)
Wireless Adapter : Intel(R) Wi-Fi 6 AX201 160MHz (Wifi5 (802.11ac/VHT), AES-CCMP, 780Mbps / 823.35Mbps)

Operating System
Windows System : Microsoft Windows 10 Professional 10.0.19043
Platform Compliance : x64