Can't Open 2022.9....Help?

[tomhartman]

Just downloaded. I have an Ultimate Perpetual license, viewable as active on iLOK .com registered to one of my iLOKS.

Upon trying to open the new update, I am receiving the attached error message. I have never used PT Studio or whatever it's called.

Any help appreciated, much work to do today....

[jeffro]

I'll check your account/license...

[tomhartman]

Originally Posted by jeffro

I'll check your account/license...

Thanks so much Jeffro...

Just launched after a restart and it went to iLOK and said I had no licenses to activate....

[jeffro]

The Pro Tools Studio license is the perpetual parachute from the expired Subscription included with your Carbon. Make sure that's not activated, then Synchronize your iLok and try launching 2022.9 again (I did a manual license sync to make sure your licenses are aligned with your Upgrade Plan).

[tomhartman]

Originally Posted by jeffro

The Pro Tools Studio license is the perpetual parachute from the expired Subscription included with your Carbon. Make sure that's not activated, then Synchronize your iLok and try launching 2022.9 again (I did a manual license sync to make sure your licenses are aligned with your Upgrade Plan).

I deactivated the PT Studio license. Then I did a re sync. Then opened PT and it said "Your PT Studio license has expired" and gave me a choice to activate or quit. It's like it doesn't even see the Ultimate license. Cannot open PT.

[jeffro]

I'll start up a support case to get more info to make sure we're looking at the right account, iLok, etc.

[brendanmccusker]

having a very similar issue...was in a session all day up till now on 2022.7 working fine. updated to 2022.9, & now iLok is saying i don't have a valid license, despite having a perpetual license & active update/support plan.

now Pro Tools won't even open, and i'm just getting a message saying "iLok Server error: UnexpectedException Error message is: TException: connect() failed: Connection refused. The license activation process cannot continue at this time."

[jeffro]

Originally Posted by brendanmccusker

having a very similar issue...was in a session all day up till now on 2022.7 working fine. updated to 2022.9, & now iLok is saying i don't have a valid license, despite having a perpetual license & active update/support plan...

Welcome to the community.

You should be all set, please make sure iLok License Manager is up to date, Synchronize your iLok, then try launching PT again.

[TommyT]

So updated to 2022.9 & all of a sudden PT says iLok has no license .. But it's there in my iLok app... Further more I have 2 identical systems - other than one of them has 2022.9 intalled... but when i swap iLoks it works.. I have 2 PT licenses.... both Ultimate & up to date.. but 1 is Flex & the other is perpetual.. but both offer the 2022.9 download at the bottom of the page... What gives ? I've had to swap iLoks to keep working... Very frustrating...

Mac 5,1 12core-3.46Ghz Cheese Grater / Mojave10.14.6 / 96gbRam/ HDX / Omni / SyncHD /Artist Mix / Lucid Clock / All SSD's / PT 2022.9 / EuCon 2021.10 / Waves 13

[jeffro]

Originally Posted by TommyT

So updated to 2022.9 & all of a sudden PT says iLok has no license .. But it's there in my iLok app... Further more I have 2 identical systems - other than one of them has 2022.9 intalled... but when i swap iLoks it works.. I have 2 PT licenses.... both Ultimate & up to date.. but 1 is Flex & the other is perpetual...

Problem was with your perpetual license - its Release Limit date didn't match your Upgrade Plan. Fixed now!