iLok License Surrender Issues

[Bruce Paine]

Originally Posted by TrapMoneyBenny

I'm having the same surrender problems, except my iLok license manager wants me to surrender licenses that I was never given. The license manager wants me to surrender Pro tools 9 licensing for Pro tools 9+10 bundle, but I was only ever given the licensing for Pro Tools express akai professional.

Hi Benny, I'm checking with Avid CS to look into this.

[lguterres]

Hi there,

I believe I'm having the same issue.

I have the license for Pro Tools HD 9 on my account.

Bought the Upgrade to HD 10/11 at Avid Online Store. Got the license on my account.

Now when I try to activate/complete, it shows an error message saying that "One or more licenses to surrender cannot be found in your account".

Can anybody help me here?

I'm attaching a picture of my Ilok Manager window showing both licenses.

Thanks guys.

[Bruce Paine]

Originally Posted by lguterres

Hi there,

I believe I'm having the same issue.

I have the license for Pro Tools HD 9 on my account.

Bought the Upgrade to HD 10/11 at Avid Online Store. Got the license on my account.

Now when I try to activate/complete, it shows an error message saying that "One or more licenses to surrender cannot be found in your account".

Can anybody help me here?

I'm attaching a picture of my Ilok Manager window showing both licenses.

Thanks guys.

I had Avid CS take a look at it, and you should be able to complete the activation now.

[K Roche]

I have the same problem as someone early on everything seems fine but when I try to move the 11/10 bundle from my ilok available page to my ilok 2 it says Successful activation but is not on my ilok.

I am on Mac.
I am in the process of upgrading to PTHDN 11

Here is where I am at so far

I have upgraded my OSX to MT Lion 10.8.5 ( the only upgrade available now in my app store account )

I have downloaded and installed the new Ilok manager and everthing seems to be working fine in PTHD 10.3.2 . All my current plugins are in place and on my Ilok 2 they work in my sessions etc.

I have downloaded the new PTHD 11/10 bundle but have not yet installed it on the computer (because I only have 6 G of RAM, 24 coming tuesday) and I have not yet uninstalled PTHD 10.3.2

The new license bundle (PTHD 11/10) is showing in my ilok account BUT
when I went to drag and drop it to my ilok it went thru the procedure ( i.e. window asking if I wanted to activate) click yes the progress bar starts to go across but stops 1/2 way, then a window pops up says "activation successful" BUT the new licenses are not on the ilok, the old ones still are . NOTE I only 55 licences my ilok is showing 14% capaticity used

#1 NOTE no window asking to surrender old license or anything like that.

So Question #1 since the Avid info says the "the new licenses will replace the old

" Additional Notes:
All Pro Tools 11 licenses are a single "bundled" license that includes both Pro Tools 11 and 10 licenses.
When you activate your upgrade to Pro Tools 11, it will replace your Pro Tools 10 license with the Pro Tools 11 and 10 bundle license."
I assumed I did not have to manually deactivate or remove the old PT license is this correct or not?

Question #2 or is the reason I can't put the new PTHD 11/10 license on the ilok, is the software in not yet installed on my computer?


Or is there now something wrong with my ilok account , Thanks , Kevin

[K Roche]

Bump .....can any one from Avid confirm If have to install PTHD 11/10 on my computer first before I can move them from my ilok account to my ilok or is there something wrong with my ilok account, thanks Kevin

[Bruce Paine]

Originally Posted by K Roche

Bump .....can any one from Avid confirm If have to install PTHD 11/10 on my computer first before I can move them from my ilok account to my ilok or is there something wrong with my ilok account, thanks Kevin

No, you don't have to install Pro Tools first, and you don't need to be on your Pro Tools computer to manage your iLok account.

See this sticky posted today:

Avid Product Activation Video Tutorials

[K Roche]

Originally Posted by Bruce Paine

No, you don't have to install Pro Tools first, and you don't need to be on your Pro Tools computer to manage your iLok account.

See this sticky posted today:

Avid Product Activation Video Tutorials

OK I was afraid of that , So I guess it is something wrong with my ilok account and I'll have to submit a support ticket with them . Thanks, Kevin

[K Roche]

OK got it transferred I had to sync/repair my iolk

[graffitijos]

Originally Posted by DigiTechSupt

Started a support case for you. Pls check your email.
-jc

[graffitijos]

Could you please do the same for me ?

I mailed to avid and iLok and it didn't help me a bit...

Sync/repair ain't working....