Pro Fails at Launch Then Freezes! Solid State HD?

[adventrex]

I am working on getting pro tools 9-10.01 to work on my system (See Sandra below). I have a solid State drive that Pro Tools seems to disagree with because it throwing the error message:

"could not complete your request because a program error occurred".

Then pro tools freezes and I have to launch Task Manager and force quit.

I then reinstalled protools 10 on the same drive and got the same message again. This is all after a fresh install of Windows 7 Professional 32bit. I installed the Drivers for my DIGI 002 before at first and then after just in case that would make a difference it didn't.


I just installed ProTools update 10.0.1 on a regular hard drive not a solid state drive, and it is still failing to launch throwing new errors. I guess ProTools doesn't work with Solid State HD's. The new errors are as follows:


Error 1
sy/win32/Sys_FileLocWin32.cpp", line 621

Error 2
could not complete the exit command because assertion in /Sys_FileLocWin32.cpp Line 621

Then pro-tools freezes again. Any help would be greatly apreciated.




<<< Computer Overview >>>
--------------------------------------------------------------------------------

< ID >
Host Name: Rocker-PC
Workgroup: WORKGROUP

< Computer >
Model: Lenovo 8702z To Be Filled By O.E.M.
Serial Number: INVALID
Chassis: OEM Desktop
Mainboard: Lenovo To be filled by O.E.M.
Serial Number: INVALID
BIOS: Lenovo 2SKG28A 09/04/2007
Total Memory: 3GB DIMM DDR2 DDR3

< Processors >
Processor: Intel(R) Pentium(R) Dual CPU E2140 @
1.60GHz (2C 1.6GHz/1.6GHz, 1MB L2)

< Chipset >
Memory Controller: Lenovo P35/G33/G31 Processor to I/O
Controller 4x 200MHz (800MHz) FSB, 2x 3GB
DIMM DDR2 DDR3 2x 333MHz (666MHz), Integrated
Graphics

< Memory Module(s) >
Memory Module: Corsair CM2X2048-6400C5 2GB DIMM DDR2 PC2-
6400U DDR2-800 (5-5-5-18 3-22-6-3)
Memory Module: Corsair CM2X2048-6400C5 2GB DIMM DDR2 PC2-
6400U DDR2-800 (5-5-5-18 3-22-6-3)
Memory Module: SHARETRONIC 1GB DIMM DDR2 PC2-5300U DDR2-666
(5-5-5-15 3-20-5-3)
Memory Module: SHARETRONIC 1GB DIMM DDR2 PC2-5300U DDR2-666
(5-5-5-15 3-20-5-3)

< Video System >
Video Adapter: Intel(R) G33/G31 Express Chipset Family (8 SP
400MHz, 8MB DDR2 666MHz 128-bit, Integrated
Graphics)

< Graphics Processor >

< Storage Devices >
Muskin MKNSSDCR120GB (120GB, S:112GB (B:)
Seagate ST3320820AS (320.1GB, :298GB (C:) (D:)
Generic-Compact Flash (USB2): N/A (F:)
Generic-SM/xD-Picture (USB2): N/A (G:)
Generic-SD/MMC (USB2): N/A (H:)
Generic-MS/MS-Pro (USB2): N/A (I:)
HL-DT-STDVD-RAM GSA-H60N (SATA:N/A (E:)

< Logical Storage Devices >
SSD (B:): 112GB (NTFS) @ Muskin MKNSSDCR120GB (120GB,
SATA600, SSD)
Hard Disk (C:): 29GB (NTFS) @ Seagate ST3320820AS (320.1GB,
SATA300, 3.5", 8MB Cache)
Hard Disk (D:): 251GB (NTFS) @ Seagate ST3320820AS (320.1GB,
SATA300, 3.5", 8MB Cache)
Removable Drive (F:): N/A @ Generic-Compact Flash (USB2)
Removable Drive (G:): N/A @ Generic-SM/xD-Picture (USB2)
Removable Drive (H:): N/A @ Generic-SD/MMC (USB2)
Removable Drive (I:): N/A @ Generic-MS/MS-Pro (USB2)
Floppy Disk (A:): N/A
Optical Drive (E:): N/A @ HL-DT-STDVD-RAM GSA-H60N (SATA150, DVD+-
RW, CD-RW, 2MB Cache)

< Peripherals >
LPC Hub Controller 1: Lenovo (ICH9) LPC Interface Controller
LPC Legacy Controller 1: T1 8B-00
Audio Device: Lenovo (ICH9) HD Audio Controller
Serial Port(s): 2
Parallel Port(s): 1
Disk Controller: Lenovo (ICH9) 6 port SATA AHCI Controller
USB Controller 1: Lenovo (ICH9) USB Universal Host Controller
USB Controller 2: Lenovo (ICH9) USB Universal Host Controller
USB Controller 3: Lenovo (ICH9) USB2 Enhanced Host Controller
USB Controller 4: Lenovo (ICH9) USB Universal Host Controller
USB Controller 5: Lenovo (ICH9) USB Universal Host Controller
USB Controller 6: Lenovo (ICH9) USB Universal Host Controller
USB Controller 7: Lenovo (ICH9) USB Universal Host Controller
USB Controller 8: Lenovo (ICH9) USB2 Enhanced Host Controller
FireWire/1394 Controller 1: VIA VT6306 VIA Fire II IEEE-1394 OHCI Link
Layer Controller
SMBus/i2c Controller 1: Intel ICH SMBus

< Printers and Faxes >
Printer: Microsoft XPS Document Writer (600x600,
Colour)
Fax: Microsoft Shared Fax Driver (200x200)

< Peripherals >

< Network Services >
Network Adapter: Intel(R) 82566DC-2 Gigabit Network Connection
(Ethernet, 100Mbps)

< Operating System >
Windows System: Microsoft Windows 7 Ultimate 6.01.7600
Platform Compliance: x86

<<< Processor Arithmetic >>>
--------------------------------------------------------------------------------

< Benchmark Results >
Aggregate Arithmetic Performan:12GOPS
Dhrystone ALU: 14.56GIPS
Whetstone SSE3: 9.85GFLOPS
Results Interpretation: Higher Scores mean Better Performance.
Decimal Numeral System (base 1:1GOPS = 1000MOPS, 1MOPS = 1000kOPS, 1kOPS =
1000OPS, etc.

< Performance per Thread >
Aggregate Arithmetic Performan:6GOPS
Dhrystone ALU: 7.28GIPS
Whetstone SSE3: 4.93GFLOPS
Number of Threads: 2
Results Interpretation: Higher Scores mean Better Performance.
Decimal Numeral System (base 1:1GOPS = 1000MOPS, 1MOPS = 1000kOPS, 1kOPS =
1000OPS, etc.

< Performance vs. Power >
Processor(s) Power: 28.440W
Aggregate Arithmetic Performan:421.24MOPS/W
Dhrystone ALU: 512.10MIPS/W
Whetstone SSE3: 346.48MFLOPS/W
Results Interpretation: Higher Scores mean Better Performance.

< Performance vs. Speed >
Aggregate Arithmetic Performan:7.51MOPS/MHz
Dhrystone ALU: 9.13MIPS/MHz
Whetstone SSE3: 6.17MFLOPS/MHz
Results Interpretation: Higher Scores mean Better Performance.

< Benchmark Status >
Result ID: Intel(R) Pentium(R) Dual CPU E2140 @
1.60GHz (2C 1.6GHz/1.6GHz, 1MB L2)
Computer: Lenovo 8702z
Platform Compliance: x86
SMP (Multi-Processor) Enabled: Yes
NUMA Support: No
Number of Threads: 2
Processor Affinity: P0M0C0T0 P0M0C1T0
System Timer: 1.56MHz
Number of Runs: 64000 / 640

< Processor >
Model: Intel(R) Pentium(R) Dual CPU E2140 @
1.60GHz
Speed: 1.6GHz (99%)
Minimum/Maximum/Turbo Speed: 1.2GHz - 1.6GHz
Peak Processing Performance (P:12.77GFLOPS
Adjusted Peak Performance (APP:3.83WG
Cores per Processor: 2 Unit(s)
Threads per Core: 1 Unit(s)
Type: Dual-Core
L1D (1st Level) Data Cache: 2x 32kB, Synchronous, Write-Thru, 8-way, 64
byte line size
L2 (2nd Level) Cache: 1MB, ECC, Synchronous, ATC, 4-way, 64 byte
line size, 2 threads sharing

< Features >
MMX - Multi-Media eXtensions: Yes
SSE - Streaming SIMD Extension:Yes
SSE2 - Streaming SIMD Extensio:Yes
SSE3 - Streaming SIMD Extensio:Yes
SSSE3 - Supplemental SSE3: Yes


<<< Processor Multi-Media >>>
--------------------------------------------------------------------------------

< Benchmark Results >
Aggregate Multi-Media Performa:20.42MPix/s
Multi-Media Integer x8 SSSE3: 25.9MPix/s
Multi-Media Float x4 SSE2: 16.1MPix/s
Multi-Media Double x2 SSE2: 8MPix/s
Results Interpretation: Higher Scores mean Better Performance.
Decimal Numeral System (base 1:1Gpix(/s) = 1000MPix(/s), 1Mpix(/s) =
1000kPix(/s), 1kPix(/s) = 1000 pixel(/s),
etc.

< Performance per Thread >
Aggregate Multi-Media Performa:10.21MPix/s
Multi-Media Integer x8 SSSE3: 13MPix/s
Multi-Media Float x4 SSE2: 8MPix/s
Multi-Media Double x2 SSE2: 4MPix/s
Number of Threads: 2
Results Interpretation: Higher Scores mean Better Performance.
Decimal Numeral System (base 1:1Gpix(/s) = 1000MPix(/s), 1Mpix(/s) =
1000kPix(/s), 1kPix(/s) = 1000 pixel(/s),
etc.

< Performance vs. Power >
Processor(s) Power: 28.440W
Aggregate Multi-Media Performa:718.04kPix/s/W
Multi-Media Integer x8 SSSE3: 910.69kPix/s/W
Multi-Media Float x4 SSE2: 566.14kPix/s/W
Multi-Media Double x2 SSE2: 283.40kPix/s/W
Results Interpretation: Higher Scores mean Better Performance.

< Performance vs. Speed >
Aggregate Multi-Media Performa:12.80kPix/s/MHz
Multi-Media Integer x8 SSSE3: 16.23kPix/s/MHz
Multi-Media Float x4 SSE2: 10.09kPix/s/MHz
Multi-Media Double x2 SSE2: 5.05kPix/s/MHz
Results Interpretation: Higher Scores mean Better Performance.

< Benchmark Status >
Result ID: Intel(R) Pentium(R) Dual CPU E2140 @
1.60GHz (2C 1.6GHz/1.6GHz, 1MB L2)
Computer: Lenovo 8702z
Platform Compliance: x86
Number of Threads: 2
Processor Affinity: P0M0C0T0 P0M0C1T0
System Timer: 1.56MHz
Rendered Image Size: 1920x1080

< Processor >
Model: Intel(R) Pentium(R) Dual CPU E2140 @
1.60GHz
Speed: 1.6GHz (99%)
Minimum/Maximum/Turbo Speed: 1.2GHz - 1.6GHz
Peak Processing Performance (P:12.77GFLOPS
Adjusted Peak Performance (APP:3.83WG
Cores per Processor: 2 Unit(s)
Threads per Core: 1 Unit(s)
Type: Dual-Core
L1D (1st Level) Data Cache: 2x 32kB, Synchronous, Write-Thru, 8-way, 64
byte line size
L2 (2nd Level) Cache: 1MB, ECC, Synchronous, ATC, 4-way, 64 byte
line size, 2 threads sharing

< Features >
MMX - Multi-Media eXtensions: Yes
SSE - Streaming SIMD Extension:Yes
SSE2 - Streaming SIMD Extensio:Yes
SSE3 - Streaming SIMD Extensio:Yes
SSSE3 - Supplemental SSE3: Yes



< Benchmark Status >
Result ID: Intel(R) Pentium(R) Dual CPU E2140 @
1.60GHz (2C 1.6GHz/1.6GHz, 1MB L2)
Computer: Lenovo 8702z
Platform Compliance: x86
Number of Threads: 2
Processor Affinity: P0M0C0T0 P0M0C1T0
System Timer: 1.56MHz
Page Size: 4kB
Block Size: 47.88MB

< Processor >
Model: Intel(R) Pentium(R) Dual CPU E2140 @
1.60GHz
Speed: 1.6GHz (99%)
Minimum/Maximum/Turbo Speed: 1.2GHz - 1.6GHz
Peak Processing Performance (P:12.77GFLOPS
Adjusted Peak Performance (APP:3.83WG
Cores per Processor: 2 Unit(s)
Threads per Core: 1 Unit(s)
Type: Dual-Core
L1D (1st Level) Data Cache: 2x 32kB, Synchronous, Write-Thru, 8-way, 64
byte line size
L2 (2nd Level) Cache: 1MB, ECC, Synchronous, ATC, 4-way, 64 byte
line size, 2 threads sharing



<<< Multi-Core Efficiency >>>
--------------------------------------------------------------------------------

< Benchmark Results >
Inter-Core Bandwidth: 1.48GB/s
Results Interpretation: Higher Scores mean Better Performance.
Binary Numeral System (base 2):1GB(/s) = 1024MB(/s), 1MB(/s) = 1024kB(/s),
1kB(/s) = 1024 bytes(/s), etc.

< Benchmark Results >
Inter-Core Latency: 76.9ns
Results Interpretation: Lower Scores mean Better Performance.
Decimal Numeral System (base 1:1s = 1000ms, 1ms = 1000µs, 1µs = 1000ns, etc.

< Performance per Thread >
Inter-Core Bandwidth: 759MB/s
Number of Threads: 2
Results Interpretation: Higher Scores mean Better Performance.
Binary Numeral System (base 2):1GB(/s) = 1024MB(/s), 1MB(/s) = 1024kB(/s),
1kB(/s) = 1024 bytes(/s), etc.

< Performance vs. Power >
Processor(s) Power: 28.440W
Inter-Core Bandwidth: 53.38MB/s/W
Results Interpretation: Higher Scores mean Better Performance.
Inter-Core Latency: 27.04ns/W
Results Interpretation: Lower Scores mean Better Performance.

< Capacity vs. Power >
Total Cache Size: 38.26kB/W
Results Interpretation: Higher Scores mean Better Performance.

< Performance vs. Speed >
Inter-Core Bandwidth: 0.95MB/s/MHz
Results Interpretation: Higher Scores mean Better Performance.
Inter-Core Latency: 0.48ns/MHz
Results Interpretation: Lower Scores mean Better Performance.

< Detailed Results >
Processor Affinity: CPU0-CPU1
1x 64bytes Blocks Bandwidth: 209MB/s
4x 64bytes Blocks Bandwidth: 328MB/s
4x 256bytes Blocks Bandwidth: 978MB/s
4x 1kB Blocks Bandwidth: 2GB/s
4x 4kB Blocks Bandwidth: 2.6GB/s
16x 4kB Blocks Bandwidth: 4.84GB/s
4x 64kB Blocks Bandwidth: 7GB/s
16x 64kB Blocks Bandwidth: 5.92GB/s
4x 1MB Blocks Bandwidth: 1.14GB/s
8x 1MB Blocks Bandwidth: 1.16GB/s
16x 1MB Blocks Bandwidth: 1.15GB/s
8x 4MB Blocks Bandwidth: 1.16GB/s

< Benchmark Status >
Result ID: Intel(R) Pentium(R) Dual CPU E2140 @
1.60GHz (2C 1.6GHz/1.6GHz, 1MB L2)
Computer: Lenovo 8702z
Platform Compliance: x86
Buffering Used: No
Number of Threads: 2
SMC (Multi-Core) Enabled: Yes
Cores per Processor: 2 Unit(s)
System Timer: 1.56MHz
Page Size: 4kB

< Processor >
Model: Intel(R) Pentium(R) Dual CPU E2140 @
1.60GHz
Speed: 1.6GHz (99%)
Minimum/Maximum/Turbo Speed: 1.2GHz - 1.6GHz
Peak Processing Performance (P:12.77GFLOPS
Adjusted Peak Performance (APP:3.83WG
Cores per Processor: 2 Unit(s)
Threads per Core: 1 Unit(s)
Type: Dual-Core
L1D (1st Level) Data Cache: 2x 32kB, Synchronous, Write-Thru, 8-way, 64
byte line size
L2 (2nd Level) Cache: 1MB, ECC, Synchronous, ATC, 4-way, 64 byte
line size, 2 threads sharing

[albee1952]

Mis-matched RAM and integrated graphics are 2 possible strikes against success. A VIA firewire controller might be strike 3 Has this machine EVER run any version of Pro Tools successfully? You also need to run the installer as administrator, and set the program to always Run as Admin, and Disable Desktop Composition.

[NewdestinyX]

though I'm 90% a MacUser in my home scenarios, at two of the studios I work at we run pro tools 8, 9 and 10 from Windows professional machines. and in each case you can run them from user mode, power user mode, or admin mode. so that's not really the issue even though avid tells us we should be using PT in admin mode. For sure you have to install from admin mode. but running the software can be done from user mode.

[adventrex]

I am running as admin (or with the same permissions) I have run ProTools on this machine with no issues versions 7-9 only after the Solid state drive and ram did I start having issues. Changing the ram config now good call on that issue. I don't know why my GFX card isn't showing up but I have one. Thanks for the input. I will update. Just got through looking over the 24 pages of known issues with 10 might go back to 9.

[adventrex]

Ok...

Got rid of the mismatched ram, I now have a separate video card running, not running on the SSD, unplugged the firewire, running as admin, in Disable Desktop Composition same errors....

What do I do? I have recorded on this machine with no problems before for hours. I will buy a regular HD tomorrow. Has anyone had success with a SSD it seems like the best bet for recording because it is so fast and doesn't fragment.

Thanks to all

[NewdestinyX]

Originally Posted by adventrex

Ok...

Got rid of the mismatched ram, I now have a separate video card running, not running on the SSD, unplugged the firewire, running as admin, in Disable Desktop Composition same errors....

What do I do? I have recorded on this machine with no problems before for hours. I will buy a regular HD tomorrow. Has anyone had success with a SSD it seems like the best bet for recording because it is so fast and doesn't fragment.

Thanks to all

I work all day every day on an SSD audio drive for ProTools. That is 'not' your issue.. :-(
Wish I could offer something.