No iLok auth...

[woogs]

I just purchased and registered Pro Tools 9. I have yet to receive the iLok authorization. It's been about 9 hrs since I registered. When I go to "your products" under my account on avid.com it lists nothing. I have received a product registration email saying that I've registered Pro Tools 9 with a confirmation number and other info and it lists the correct iLok account name. I've got an email into support, waiting to hear back. Has anyone else had a problem with registering like this? Thanks in advance.

[Avid]

Did you look under Products Not Yet Downloaded in your Avid account? If you have not yet entered the Activation Code from your Pro Tools 9 purchase, it might be there.

I can't check. There is nothing with your forum email address, so I'm guessing you used a different email account to register Pro Tools 9.

[woogs]

It says "No downloads found". I've updated my email address so that it's the same on avid.com. Thank you!

[woogs]

"No products found"

[aka21stCentury]

Make certain you are router or firewall is not blocking active-x.

[Avid]

Your iLok account now shows the Pro Tools 9 license installed on your iLok.

Your online registration shows this:
Registered Products
Product: Pro Tools 9.0 Box

So you would have had the Pro Tools 9.0 installation disk included in the boxed version, not in your Avid account, since it is not a download-only product.

You can download the Pro Tools 9.0.1 Update from here (linked at the top of the forum)

Pro Tools Updates
www.avid.com/protoolsupdates