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Can't update payment method for Renewal
Hello, I've exhausted every possible way to try and update my payment method for my Pro Tools subscription.
I've followed the instructions provided through AVID, but the manage payment button does not appear for me, where it should. I've tried finding ways to reach out to customer support but that doesn't seem to exist either. Feels like early 2000's having to post in a forum to get help. Anyone? |
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Re: Can't update payment method for Renewal
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#3
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Re: Can't update payment method for Renewal
Yeah, this happened to me today as well. After clicking Manage Payment, a popup states "Something went wrong. Please try again or contact customer support".
I created a case also.
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PT Ultimate 2024.3 PT HDX MacPro 7,1 (Intel) 16 Core 96 GB ram macOS Ventura 13.4 Somehow, musicians are now technicians! |
#4
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Re: Can't update payment method for Renewal
Hi Rinky,
I saw your case 04778316 and our Avid Online store support rep responded to you via email. Kindly check your inbox and let me know if you need further assistance.
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Regards, Charles ________________ To create an Avid Support Case, you may go to https://www.avid.com/learn-and-support/contact-audio-and-music-support |
#5
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Re: Can't update payment method for Renewal
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Last edited by JorgeLowery; 04-22-2024 at 01:26 AM. |
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Re: Can't update payment method for Renewal
I had this trouble as well - I must have updated my details at least twice but it didn't save the changes (but without any warning) - to the point where my subscription ran out. I had to start it all again.
Last edited by midnightrambler; 04-10-2024 at 07:03 AM. |
#7
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Re: Can't update payment method for Renewal
I check the bug related to this issue under DTIQA-2363 and the issue has been resolved. If ever you encounter the same issue, please feel free to DM me with your system id so I can coordinate your concern to our Avid Online store team.
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Regards, Charles ________________ To create an Avid Support Case, you may go to https://www.avid.com/learn-and-support/contact-audio-and-music-support |
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