Artist Mix native M! Mac Logic Pro X support

[alexathelm]

Please someone give me a hand!! Is there just zero customer support for avid customers? I'm absolutely incensed with this system - but I know it's no-one here's fault...

I've been going round in circles with support. I'm trying to get my Artist Mix working with my M1 Mac running Logic Pro in Native. I can't seem to find a way to download the latest eucon. Everything points towards the Avid Download Centre - but that then leads me elsewhere and I just go round in circles. I've tried calling support but I need something called an SID?

I've paid almost £1000 for this Artist Mix, please let me know how I can download the latest eucon software so I can actually use my equipment.

Thanks