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  #11  
Old 05-18-2016, 10:57 AM
pierrobass pierrobass is offline
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Join Date: May 2014
Location: Paris
Posts: 58
Default Re: No new license in my iLok manager ...

Quote:
Originally Posted by jeffro View Post
There will be no change with your (perpetual) Pro Tools license, but the Pro Tools Plan (bonus plug-ins) subscription license will expire June 4, 2016. You will continue to get Pro Tools releases through June 4, 2017.
Hi, jeffro, I'm in the same case..
I have a monthly paid PT12 license that failed, because i renewed my own credit card.
I updated the billing informations correctly but nothing shows up on my ilok account.

I tried to open a case, but the website seems to act funny.

If you can take a look.. my account -> ------

(I have several different subscriptions..) I'm talking about the PT12 native monthly paid.
Thx a lot!

Last edited by jeffro; 05-19-2016 at 05:30 PM. Reason: Removed email address.
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  #12  
Old 05-19-2016, 05:29 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
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Default Re: No new license in my iLok manager ...

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Originally Posted by pierrobass View Post
...I have a monthly paid PT12 license that failed, because i renewed my own credit card.
I updated the billing informations correctly but nothing shows up on my ilok account...
Looks like you got a support case going and this has been resolved already.
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