More Carbon Sync Issues...Must Get Solved...

[dominicperry]

Well, no fix for the S/PDIF problem and no output volume controls......
But seems to work just as before.

[Kyle Splittgerber]

Originally Posted by dominicperry

Well, no fix for the S/PDIF problem and no output volume controls......
But seems to work just as before.

What's the S/PDIF problem?

[dominicperry]

Originally Posted by Kyle Splittgerber

What's the S/PDIF problem?

Kyle,

It's all in this thread . . . https://duc.avid.com/showthread.php?t=417551
and I've got a ticket open which Mark Corbin is dealing with. It's been handed to engineering.

Dominic

[Kyle Splittgerber]

Originally Posted by dominicperry

Kyle,

It's all in this thread . . . https://duc.avid.com/showthread.php?t=417551
and I've got a ticket open which Mark Corbin is dealing with. It's been handed to engineering.

Dominic

Ahh, of course. Yes, we're looking into it.

[tomhartman]

Originally Posted by dominicperry

Were you able to transfer the PT Ultimate license with the product?
Too many problems overall.....thinking of doing the same..

Didn't sell license, have too many masters done in PT so always need a copy around

[darkwavo]

I’ve had the same problem often when I’m recording / over-dubbing a track…all is good when monitoring input ( DSP engaged and record enabled )… but when I disengage both the track- occasionally the plays back wildly out of sync.

My primitive response is to click/unclick the DSP and record enabled buttons a few times and it all starts playing back properly.
A little annoying but only happens from time to time…
And always corrects itself with a little fiddling…

[Matt Hepworth]

It's truly maddening. I have a ticket open as well. Got quick reach out from AVID, which I appreciate, but it's been kind of lumped with some other similar tickets and I don't think the session I sent will be examined.

They did have one suggestion that makes sense, but is impossible to work with - don't have any aux getting signal from anything that's not hybrid enabled when anything hybrid enabled is feeding it. Not possible. There are only 54 hybrid outs available...

For anyone else: is the recording visually off-time in the timeline? Mine are between 1200 and 1900 samples early. Every take. I'll throw a little bit more time at it after my next session tonight, but then I have all-day sessions tomorrow and I'm super stressed about it. Everything is out of time.

After tomorrow I will either have a workaround pinned down, or the Carbon is out. I can't afford throwing extra hours at it and the performers feeling like they play like **** because it's so out of time every playback.

My setup is pretty straight forward - main, plus a headphone mix system fed from auxes.

[tomhartman]

Yeah I would see things on the timeline, like at BAR 2, but on playback it would play milliseconds before bar two on a given track.

I sent all the files to Avid, engineering wrote back and said I was routing things wrong lol

My sessions all start from a template, and the session they though I was routing wrong worked fine the next day.

At the end, I was finding I had to keep both guitar (or vocal say, ) tracks in DSP mode or they'd be out of sync. So I was actually bouncing in place when they were playing back OK with the DSP buttons engaged. I just didn't have any more time to spend with it. Not for that money.

[Kyle Splittgerber]

Originally Posted by Matt Hepworth

It's truly maddening. I have a ticket open as well. Got quick reach out from AVID, which I appreciate, but it's been kind of lumped with some other similar tickets and I don't think the session I sent will be examined.

They did have one suggestion that makes sense, but is impossible to work with - don't have any aux getting signal from anything that's not hybrid enabled when anything hybrid enabled is feeding it. Not possible. There are only 54 hybrid outs available...

For anyone else: is the recording visually off-time in the timeline? Mine are between 1200 and 1900 samples early. Every take. I'll throw a little bit more time at it after my next session tonight, but then I have all-day sessions tomorrow and I'm super stressed about it. Everything is out of time.

After tomorrow I will either have a workaround pinned down, or the Carbon is out. I can't afford throwing extra hours at it and the performers feeling like they play like **** because it's so out of time every playback.

My setup is pretty straight forward - main, plus a headphone mix system fed from auxes.

Hi Matt,

We've reproduced this issue (which appears to be the same I as Tom's). It's a very high priority issue and we're investigating a fix. We'll provide an update ASAP. Thanks for your patience.

[Kyle Splittgerber]

Originally Posted by tomhartman

Yeah I would see things on the timeline, like at BAR 2, but on playback it would play milliseconds before bar two on a given track.

I sent all the files to Avid, engineering wrote back and said I was routing things wrong lol

My sessions all start from a template, and the session they though I was routing wrong worked fine the next day.

At the end, I was finding I had to keep both guitar (or vocal say, ) tracks in DSP mode or they'd be out of sync. So I was actually bouncing in place when they were playing back OK with the DSP buttons engaged. I just didn't have any more time to spend with it. Not for that money.

Hi Tom,
I'm very sorry to hear you no longer have your Carbon unit. Last time we chatted it sounded like the issue was no longer occurring. As I mentioned above, we're investigating a fix now that we have a solid reproducible case. Apologies we weren't able to fix this earlier for you.