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#1
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Still Can't Get My Upgrade to PT 10
Things must be pretty bad over at Avid. I ordered an upgrade to PT 10 from Guitar Center on Nov. 2nd and I still haven't gotten it. I inquired as to the status on Saturday, Nov. 19th and this is the reply:
Message from xxxxxxxx xxxxxxxx at Guitar Center:So right now, I am looking at over 1 month, just to get an activation code so I can download the new version. Here I have money to spend and can't even get the product. Don't know how you can run a business that way. Anyone else waiting on back orders from Avid? |
#2
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Re: Still Can't Get My Upgrade to PT 10
I am waiting also, back order. What a joke !!! This should have been anticipated for such a big company!!!
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#3
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Re: Still Can't Get My Upgrade to PT 10
Yup been waiting too..hate at say this but I do not think Avid will be around as we know it today, I say in about a years time it will be merged in with another company.
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#4
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Re: Still Can't Get My Upgrade to PT 10
"We're too busy to take your filthy money. We have meetings and stuff to go to. Quit being so entitled."
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#5
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Waiting here too. Logged a support case and got a response within a couple days saying they didn't get my registration for PT9 so I resent Friday but haven't heard back yet or been sent the download link for PT10.
Sent from my iPhone using Tapatalk |
#6
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Re: Still Can't Get My Upgrade to PT 10
Sorry to hear that guys. I just ordered the upgrade from the Avid store and got it instantly. If you can cancel the order and just get the download from Avid, that might speed things along.
Either way, when you DO get PT10 you'll be pleased. Upgrading was smooth and painless and everything works when you fire it up. Cheers...
__________________
Graham Cochrane TheRecordingRevolution.com "Make better music in your home studio with weekly tips, tutorials, and videos." |
#7
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Re: Still Can't Get My Upgrade to PT 10
Hey Graham, thanks for the suggestion. I had thought of that, but unfortunately, my order is locked in as I am trying to use up a credit there.
Nice site by the way. Some good Pro Tools tips and videos. Thanks for sharing!! |
#8
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Re: Still Can't Get My Upgrade to PT 10
Sorry you're stuck. I'm sure you'll get that upgrade soon!
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Graham Cochrane TheRecordingRevolution.com "Make better music in your home studio with weekly tips, tutorials, and videos." |
#9
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Re: Still Can't Get My Upgrade to PT 10
I am getting a little turned off by Avid's support. I received a response today 5 days later after my last response I sent them with my PT9 serial number. The response said they haven't heard from me in 5 days and they hope that meant everything is fine. I sent them the serial number once again and I suppose I won't get a response again for another 5 days...FRUSTRATING!
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#10
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Re: Still Can't Get My Upgrade to PT 10
I guess the 200 people they fired were the ones who actually got work done. That's the way it usually happens. Between this thread and this other one, I'm getting truly scared. This is exactly the kind of stuff that happens when a company is going out of business. Just when things seemed to be going well, product-wise. Bad management. Surely, someone will pick up the pieces and keep this great product moving forward.
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David J. Finnamore PT 2023.12 Ultimate | Clarett+ 8Pre | macOS 13.6.3 on a MacBook Pro M1 Max PT 2023.12 | Saffire Pro 40 | Win10 latest, HP Z440 64GB |
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