Avid Pro Audio Community

Mr. Bulldops · #1 01-06-2022, 04:01 PM

Hello,

I just received my Dock today and have spent the entire afternoon trying to troubleshoot and figure out why the Dock will not take a FW update. I'm running a mac mini with Catalina OS. I have an S1 controller and tablet that are running fine. When I use Eucon app (current) settings it detects the dock in left pane but when i move over to my surfaces (and i see its claimed by my mac mini) it keeps showing 'update' required. I follow prompts. progress bar shoots very fast all the way and dialogue box says to power on/off unit. It reappears with the same prompt to update Firmware. Its an endless cycle.

Can anyone throw me a bone here?! i'd be very very grateful.

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