Persistent DAE error 9073

[TL4500]

Background:

I bought a Samsung RF711 Laptop just under a year ago. Four cores @ 2.2Ghz. 8Gb RAM. Windows 7 64 bit. NVidia graphics card. I ran Pro Tools 10.0.0 on this machine until the laptop “died” a few weeks ago. I used to get the “You are running out of CPU power……” 9128 error fairly often, maybe once or twice a session. It was a pain but I got along. I recorded quite a lot of “demo” stuff at home but the main thing was getting together eight songs for an album. I recorded drums and guitar for five songs and had most of that mixed when my first machine went down.

I bought a new replacement laptop a couple of weeks ago.
This is my set up (Sandra report is at the end of this post):
Lenovo G700 laptop 4 cores @ 2.1 Ghz.
Windows 8.0 64 bit.
8Gb RAM
NVidia GeForce GT 720M
M-Audio Fasttrack Ultra 8R (latest drivers downloaded last week)
Pro Tools 10.3.7

I posted a couple of times regarding errors (DAE 13001) with install and inability to open Pro Tools. Eventually I managed to get Pro Tools 10.3.7 installed and running. It would not even try to open (just closed without error messages) when I first launched it, but compatibility mode for Windows 7 and “Run as administrator” worked.

When I first opened up each file that I had been working on I was getting error messages telling me my I/O settings had changed. On opening each file I found that the M-Audio Fast Track Ultra 8R input names had changed from Input 1 etc. to Analog Input 1 etc. After I changed all these within the mix window the errors went. Fine.

All I have been trying to do is play the songs and listen to where I had got to with mixing a few weeks ago, so any errors mentioned from here onwards are just with playback, nothing else.

I went through the recommended Windows setting changes listed in the little book that comes with Pro Tools and in my “Pro Tools for dummies” book:
Disable UAC, Configuring system standby and power management, disable autoplay, disable error reporting, stand by power to on, sleep off, system sound disabled, high performance, unchecked all visual effects.
ONE POINT TO NOTE: The instruction to “Enable DMA” could not be carried out as there is no “Advanced” tab in the IDE Controllers panel.

I always disable Mcafee and disconnect from the internet before opening Pro Tools. I never have anything else open when I open Pro Tools.
After I had done the Windows optimisations and opened Pro Tools I was plagued by errors. The most common one:

“You are running out of CPU power. Remove some native plug-ins or increase the CPU usage limit in the Playback engine (-9128)”.

Also: “DAE can’t get audio from the drive(s) fast enough. Your drive may be too slow or fragmented, or a firewire drive could be having trouble due to the extra firewire bandwidth or CPU load (-9073)”.

Also: “The audio device buffer overflowed. If this occurs frequently try decreasing the H/W buffer size in the playback engine panel or remove other devices from the audio firewire bus (-6085)”.

An interesting point at this stage is that out of the five songs concerned, most have about 20 Pro Tools tracks but one has around 100 tracks. The one with 100 tracks seems to be less prone to stopping than the others?

I looked online for instructions for “Trashing preferences”.
I followed these instructions:

Find C/Program files/Common files/Digidesign/DAE. I deleted the “DAE prefs” folder.

Find C/Users/main acc folder/Appdata/Roaming. I looked for the “Digi design” folder to delete but this folder was not there, so I could not delete this one.
I then opened Pro Tools and closed it again.

When I opened again and tried to open a file I got the message “Your I/O set up has changed since the last time this session was saved. Check the I/O set ups window to see what has changed. The following plug-ins were made inactive because they could not be found in the plug-ins folder – Air distortion (1)”. When the file opened up I noticed that the Air distortion plug-in was greyed out and also when I right click a field in the mix window to add a plug-in the number of plug-ins available has reduced dramatically. Question at this point: where do I find plug ins should I wish to load individually? Is this possible?

I started at this point to search Google/the know knowledge base/forums for similar issues. I understand that this is a necessary starting point but it appears that there are dozens of factors that influence these issues and no two peoples systems are exactly the same. It may provide clues as to possible options but you can find yourself uninstalling/reinstalling Pro Tools as a full time job.

I found a suggestion for installing Pro Tools from a Setup.exe in the Pro Tools Installer folder rather than the main Setup file (suggested as an for Windows 8 users). This install did not work. I was stuck in a loop of “reboot to continue install”.

I reverted back to installing from the main Setup.exe. This time it seemed like the amount of Plugins installed was back to where it had been previously (i.e. not reduced).

When trying to play a song in Pro Tools I got the error:
“DAE can’t get audio from the drive(s) fast enough. Your drive may be too slow or fragmented, or a firewire drive could be having trouble due to the extra firewire bandwidth or CPU load (-9073)”.

I went through a series of changing Samples, No of processors, CPU usage percentage.

When I got the first DAE error (mentioned above) I had started off with:
512 Samples
85% CPU usage
3 Processors
Level 2

I changed CPU usage to 90%. The song played 1.5 times through before throwing up the same error 9073 (with the same wording).
I Changed to 4 Processors and 99% CPU. again, The song played 1.5 times through before throwing up the same error 9073 (with the same wording).
I Changed to 3 Processors and 90% CPU. again, The song played 1.5 times through before throwing up the same error 9073 (with the same wording).
Although I have 4 processors for some reason, this install now showed 8 available?
I Changed to 6 Processors and 99% CPU. again, The song played 1.5 times through before throwing up the same error 9073 (with the same wording).
I Changed to 256 Samples. again, The song played 1.5 times through before throwing up the same error 9073 (with the same wording).
I Changed to 7 Processors and 99% CPU. The song played 1/3 through before throwing up the same error 9073 (with the same wording).

Last night I thought I would sit and monitor Task manager just to try and spot what else was happening when these errors occurred.
When Pro Tools stopped and the same DAE 9073 error occurred, there was a sudden increase in disk % in Task Manager from:
Service host Local system (network restricted) (9)

This morning the same thing.
When Pro Tools stopped and the same DAE 9073 error occurred, there was a sudden increase in disk % in Task Manager from: Service host Local system (16)
10 minutes later:
When Pro Tools stopped and the same DAE 9073 error occurred, there was a sudden increase in disk % in Task Manager from: System
It happened again, same thing but this time I forgot to note the name of the “perpetrator”.

Hope this is enough for you to go on solve my problem. If you need any more please let me know.

Thanks in advance,

T

SiSoftware Sandra

ID
Host Name : RockMachine
Workgroup : WORKGROUP

Computer
Model : Lenovo 20251 IDEAPAD
Serial Number : 124*********
Chassis : Lenovo Notebook
Mainboard : Lenovo G700
Serial Number : AB2*******
BIOS : Lenovo 7ACN24WW 06/25/2013
Total Memory : 7.88GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i7-3612QM CPU @ 2.10GHz (4C 8T 3.09GHz, 3.1GHz IMC, 4x 256kB L2, 6MB L3)
Socket/Slot : FC PGA988

Chipset
Memory Controller : Lenovo Core (Ivy Bridge) Mobile DRAM Controller 100MHz, 2x 4GB DDR3 SO-DIMM 1.6GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Ramaxel RMT3170EB68F9W1600 4GB DDR3 SO-DIMM PC3-12800S DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Ramaxel RMT3170EB68F9W1600 4GB DDR3 SO-DIMM PC3-12800S DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : Samsung S24C300
(1920x1080, 30.2")
Monitor/Panel : CMN Generic PnP Monitor (1600x1200, N173FGE-L23 , 17.6")
Video Adapter : Intel(R) HD Graphics 4000 (16CU 128SP SM5.0 350MHz/1.1GHz, 2GB DDR3 1.6GHz 128-bit, Integrated Graphics)
Video Adapter : Intel(R) HD Graphics 4000 (16CU 128SP SM5.0 350MHz/1.1GHz, 2GB DDR3 1.6GHz 128-bit, Integrated Graphics)

Graphics Processor
OpenCL GP Processor : Intel(R) HD Graphics 4000 (128SP 16C 350MHz/1.1GHz, 1.8GB DDR3 1.6GHz 128-bit, Integrated Graphics)
OpenCL GP Processor : NVIDIA GeForce GT 720M (96SP 2C 1.55GHz, 2GB 2GHz)
Compute Shader Processor : Intel(R) HD Graphics 4000 (128SP 16C 350MHz/1.1GHz, 2GB DDR3 1.6GHz 128-bit, Integrated Graphics)
Compute Shader Processor : NVIDIA GeForce GT 720M (96SP 2C 1.55GHz, 2GB 2GHz)

Storage Devices
Seagate ST1000LM024 HN-M101MBB (1TB, SATA300, 2.5", 5400rpm, 16MB Cache) : 932GB (C:) (D:) (P:)
HL-DT-ST DVDRAM GT80N (SATA150, DVD+-RW, CD-RW, 768kB Cache) : N/A (F:)

Logical Storage Devices
Windows8_OS (C:) : 501GB (NTFS) @ Seagate ST1000LM024 HN-M101MBB (1TB, SATA300, 2.5", 5400rpm, 16MB Cache)
ProT (P:) : 391GB (NTFS) @ Seagate ST1000LM024 HN-M101MBB (1TB, SATA300, 2.5", 5400rpm, 16MB Cache)
LENOVO (D:) : 25GB (NTFS) @ Seagate ST1000LM024 HN-M101MBB (1TB, SATA300, 2.5", 5400rpm, 16MB Cache)
WINRE_DRV : 1000MB (NTFS)
PBR_DRV : 13GB (NTFS)
Optical Drive (F:) : N/A @ HL-DT-ST DVDRAM GT80N (SATA150, DVD+-RW, CD-RW, 768kB Cache)

Peripherals
LPC Hub Controller 1 : Lenovo Panther Point LPC Controller
Audio Device : Lenovo Panther Point High Definition Audio Controller
Audio Codec : Integrated Device Tech 7695
Disk Controller : Lenovo Panther Point Mobile 6 port SATA AHCI Controller
USB Controller 1 : Lenovo Panther Point USB xHCI Host Controller
USB Controller 2 : Lenovo Panther Point USB Enhanced Host Controller #2
USB Controller 3 : Lenovo Panther Point USB Enhanced Host Controller #1
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Nitro PDF Driver 8 (600x600, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Qualcomm Atheros AR8172/8176/8178 PCI-E Fast Ethernet Controller (NDIS 6.30) (Ethernet)
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Wireless Adapter : Qualcomm Atheros AR9485WB-EG Wireless Network Adapter (802.11n (HT), AES-CCMP, 72.2Mbps)