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#1
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Mix won't power on
Has anyone else experienced this?
Checked cables, power supply light is on, but the Artist Mix won't turn on. JJ |
#2
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Re: Mix won't power on
I had have the same problem. Ask AVID for RMA. Your mix 's power (internal) may have burned.
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Cheers ! |
#3
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Re: Mix won't power on
I had this with a Control. Came in in the morning and it didn't turn on. Took about 3-4 weeks to get it repaired on warranty via AVID.
Came back with no report on what was fixed so I can't say what the issue was. It wasn't the PSU since I'm still using the same one. Frank.
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PTHDn 2024.3 (OSX13.6.5), 8x8x8, MacPro 14,8, AJA LHi, SYNC HD, all genlocked via AJA GEN10, 64GB RAM, Xilica Neutrino, Meyersound Acheron |
#4
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Re: Mix won't power on
My artist mix (AVID Black) won't power on as of today. No rhyme or reason. The power adaptor seems to be working (green light). The Euphonix Transport which is on the same network and work conditioner is working fine.
I went back to try to find an ASC, yet couldn't find one. I found a link and submitted a service request, yet it stated that it was only if I had registered my product before 04/26/2012. (http://euphonix.avid.com/artist/ux/e...p?show=contact) Not sure why this would matter. AVID, is this the correct place to start? |
#5
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Re: Mix won't power on
You want hardware repair, just call em up, its on the phone menus somewhere. Should not needs an ASC.
Darryl |
#6
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Re: Mix won't power on
Hey Darryl,
just spoke with someone at AVID, I called the following Avid assisted support telephone number: +1 650 731-6100. They said I had to purchase an ASC code for $60.00 to work through the issue before I can get warranty work. I went back and couldn't find an ASC code for my Artist Mix (normally the are emailed). When I request a list of ASC codes, I get them emailed to me, however after review these are for my HD I/O devices and PT10HD software. Normally all support I have had has been via email. Or could you help me find a # I can call, I feel I have followed the links...from the home page all the way to the link I posted previously. Thanks for any help! |
#7
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Re: Mix won't power on
Quote:
If the telephone does not get you help then maybe the Euphonix support portal will. Darryl |
#8
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Re: Mix won't power on
I simply brought mine back to my dealer and he sent it to Ireland.
Since the law here protects the customer for 2 years I think it would't even be legal to charge someone 60$ only to get access to the warranty service. Why not contact your dealer instead of AVID? Frank.
__________________
PTHDn 2024.3 (OSX13.6.5), 8x8x8, MacPro 14,8, AJA LHi, SYNC HD, all genlocked via AJA GEN10, 64GB RAM, Xilica Neutrino, Meyersound Acheron |
#9
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Re: Mix won't power on
I'm having the same problem. My Artist Mix suddenly won't turn on when pressing the power button.
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#10
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Re: Mix won't power on
I finally was able to initiate a ticket using my PT10HD support agreement that came with the purchase of the software. After that, I had to show proof of purchase, which I had, and then they provided an RMA without question. They stated a 7-10 turn around. I hope to have it back in the next week.
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