questions about crossing grading

[protoolsuserman]

Hi, Im currently on PTHD 11.

I apparently need to re-instate my license to ultimate. I like HD11, this pisses me off hugely.

Question 1:

Does re-instating give me pro tools ultimate for life, or just for one year?

Question 2:

If I re-instate to PT Ultimate from HD11, do I have to surrender my pt hd 11 ilok license?

Question 3:

When I try to upgrade, I keep getting errors stating "Verify your account

Sorry, your account can't be used in Avid Store. Please contact support."

Any ideas? Is the avid store down at the moment?


I want both licenses you see.

Thanks

Rob

[JFreak]

Reinstatement means you get on active Support and Update Plan for 12 months. It does not affect your perpetual license status, it will stay perpetual and keep working after the 12 months of support plan is over. But without support plan you will not get updates which means you better "renew" your support plan before it expires. But rest assured if you fail to do so, PT license will still authorise PT software whatever version you are running at that time.

[JFreak]

Originally Posted by protoolsuserman

If I re-instate to PT Ultimate from HD11, do I have to surrender my pt hd 11 ilok license?

AFAIK you surrender your old license but will be granted PT10/11/12/current license bundle, You might want to double check this from Avid.

[protoolsuserman]

Originally Posted by JFreak

Reinstatement means you get on active Support and Update Plan for 12 months. It does not affect your perpetual license status, it will stay perpetual and keep working after the 12 months of support plan is over. But without support plan you will not get updates which means you better "renew" your support plan before it expires. But rest assured if you fail to do so, PT license will still authorise PT software whatever version you are running at that time.

That last bit "But rest assured if you fail to do so, PT license will still authorise PT software whatever version you are running at that time."

Does this mean I will still be able to run a later version of pro tools once my support plan expires even if I do not pay for support once the years is up, or did you mean something else?

Cheers

[JFreak]

Originally Posted by protoolsuserman

That last bit "But rest assured if you fail to do so, PT license will still authorise PT software whatever version you are running at that time."

Does this mean I will still be able to run a later version of pro tools once my support plan expires even if I do not pay for support once the years is up, or did you mean something else?

Cheers

You can use whatever PT version is released up until your support plan lapses. Later than that you need to reinstate again, unless you have renewed and kept your plan active.

[protoolsuserman]

Gotcha.

Now please explain to me, what is up with Avid's online store?

It won't let me buy anything and keeps asking me to contact avid support which we all know you cannot do without a support code LOL

[JFreak]

Lots of problems lately. Beats me. Lately we've been escalating customer cases more than answering real questions.

[protoolsuserman]

And we continue to pay Avid because ??? LOL

[JFreak]

Sigh..

COVID causes lots of unforeseen issues...

[protoolsuserman]

Originally Posted by JFreak

You can use whatever PT version is released up until your support plan lapses. Later than that you need to reinstate again, unless you have renewed and kept your plan active.

Does this mean I can still use pt hd 11 with a new support plan because it was released wayyy before?

Thanks