Mavericks and Fast Track Ultra 8r problems

[napoleonjones]

I was advised the following on the Avid facebook page:

Hi Will, I'd encourage you to connect with the product experts in the Pro Audio Community forums (http://duc.avid.com/forumdisplay.php?f=35) so that we can assist with any troubles you're having with Fast Track. AK

So I will restate.

I waited until Avid announced comparability for the FastTrack Ultra 8r with Mavericks before upgrading my duo-core iMac from os 10.8. After upgrading I could get no audio in or out of the unit except through QuickTime .

At one point I changed my internal clock from internal to spdf, reset my output and the system worked beautifully for 3 days. Since that point, I'm dead in the water. QuickTime sounds great though.

At the very least you need to acknowledge a problem with the driver and an ETA for resolution so that people can decked whether to rebuild their systems with 10.8. You either knew and didn't care and did not post requirements for using the device with Mavericks or your QA department had totally missed the boat.

The continued silence is unacceptable.

[napoleonjones]

Super glad I took the time to connect with the product experts in the Pro Audio Community forums so that they can assist with any troubles I'm having with Fast Track.

I can just smell the resolution in the air....

[napoleonjones]

Ok. The silence is deafening. Looks like I'll be spending a day this week scrubbing my system and reinstalling os 10.8 so I can get back to work.

Probably about a full day of work. Avid reps, please let me know who I can send my invoice to over there....

[JoelG]

Hi, there have been a few other posts about the Fast Track drivers and Mavericks (also Mbox devices). I have asked for an eta or an update but I don't have anything concrete other than it is being investigated.

I'll add your thread to the list and post back when I have anything to pass along.

FYI, the forum is user to user and not an official Avid support channel. If you would like to contact Avid, set up an Avid Support Code (ASC, you usually get a free one when you register your device) by going here:http://www.avid.com/US/support/asc/avid

Please post back if rolling back to 10.8 fixes your issues.

Joel

[napoleonjones]

rolled back to 10.8. Fast Track Ultra 8r works like a champ with last year's pre-mavericks drivers.

now to load my entire system again. every app, every plugin... colossal pita.

i'm going to start researching Presonus and MOTU. Had I even been on the fence about looking in to Avid products this would have been a clincher to avoid them. Can't help but think this never would have happened with M-Audio....

[slinky005]

I am posting for a friend:

He has a M Audio Fast Track Ultra and upgraded to Maverick - bad idea.
Everything was fine until he upgraded. Downloaded the Maverick driver to no avail.
He is now considering rolling back his OS.

What does this entail?
Would he have to go back to his install disk that came with his computer and upgrade as far as he can before Maverick?
Does this require re-formatting and re-installing all software (that's not included in the OS?)

[kdim74]

i have a problem with fast track ultra 8r and mavericks too. the card after the driver update worked for a few days and then stucked.
Message:
i BOUGHT an M audio fast track ultra 8r from USA 40 days before. Until yesterday it worked fine.Today i tried to switch the devise on and the power blue led worked but the device didn't proceed(the clip and the input led used to switch on and off but this time they didn't).I pressed the power button several times and on of them the other led indicators switched on and they stayed on.What can i do ? i live in Greece where there is no authorized dealer of m audio except one who told me that he can not do anything because the device came from USA. Is there any way to reset the device or something else by myself? Note that a few days ago i updated the drivers to 2.3 and the firmware to 1.5 for the Mavericks os.

mac mini i5 2.5 mavericks
8gb ram

[Kyle Splittgerber]

Hey Guys,

I just wanted to let you know that we are definitely aware of the audio issues some of you are experiencing with Mavericks. The team is doing as much as we can to reproduce in house and get to the bottom of it. I am sure you have seen the posts from one of our testers, Bret (BCohune), aiding in this effort. Unfortunately, we are unsuccessful in reproducing thus far. We have a suspicion that the issue could be machine specific and/or a Mavericks bug. But, the first step in any bug fix is for us to see the bug first hand, so our developers can take a deeper look and understand the root cause.

Its a frustrating experience for those of you struggling with this, and we hate that. Truly. So, please hang in there and we will update you on our progress as much as possible.

In the meantime, you can help us out by sending the following to [email protected]:
-Hardware Config
-OS version
-Installed audio software and versions
-Audio Interface
-Driver Version
-Complete description of problem

Thanks!

[Kyle Splittgerber]

Originally Posted by kdim74

i have a problem with fast track ultra 8r and mavericks too. the card after the driver update worked for a few days and then stucked.
Message:
i BOUGHT an M audio fast track ultra 8r from USA 40 days before. Until yesterday it worked fine.Today i tried to switch the devise on and the power blue led worked but the device didn't proceed(the clip and the input led used to switch on and off but this time they didn't).I pressed the power button several times and on of them the other led indicators switched on and they stayed on.What can i do ? i live in Greece where there is no authorized dealer of m audio except one who told me that he can not do anything because the device came from USA. Is there any way to reset the device or something else by myself? Note that a few days ago i updated the drivers to 2.3 and the firmware to 1.5 for the Mavericks os.

mac mini i5 2.5 mavericks
8gb ram

Hey kdim74,

Did you purchase the product new or used? I don't know of a reset, but I will double check.

[kdim74]

no i bought it new and the serial number is 206F252B20782 .
please help!i am not sure if the problem is the mavericks.the card i think that has to do a self check even if it's not connected to the computer.am i right?
This one stops on the procedure! sometimes the led indicators do not switch on at all except the power led button and sometimes they switch on and stay on!
please help!if you give me some instructions i think that i could manage to unstick it.