Error installing required components...PT 11

[Leoslav]

There you go:

total 8
drwxr-xr-x+ 3 root admin 102 Jan 23 20:05 Macintosh HD
drwxr-xr-x+ 18 leoslav admin 612 Jan 23 21:29 Macintosh HD (original)
lrwxr-xr-x 1 root admin 1 Jun 24 11:36 Macintosh HD 1 -> /
drwxrwxr-x@ 29 leoslav staff 1054 Jun 14 13:17 Matrice Raid 1

[Gonk]

Noels-iMac:~ gonksrevenge$ ls -l /Volumes
total 8
drwxrwxr-x@ 34 gonksrevenge staff 1224 23 Jun 14:13 GLYPH- 320 GB
drwxr-xr-x@ 22 root wheel 748 1 Jan 2012 Macintosh HD
lrwxr-xr-x 1 root admin 1 27 Jun 08:42 Macintosh HD 1 -> /
drwxrwxr-x 34 gonksrevenge staff 1224 23 Jun 14:13 Samples
Noels-iMac:~ gonksrevenge$

[ihoward]

Mine is as follows:

ihowardMBPR27gi7:~ korgman$ ls -l /Volumes

total 8
drwxrwxr-x@ 19 korgman staff 714 May 28 00:48 LaCie_HW
drwxr-xr-x+ 4 root admin 136 Jan 24 21:03 Macintosh HD
lrwxr-xr-x 1 root admin 1 Jun 27 15:37 Macintosh HD 1 -> /
drwx------ 49 korgman staff 1734 Jun 23 22:47 Pegasus R4

[bariscicek]

Hi,

I encountered this exact problem on my friend's system. For him complaints are same as stated in this thread: 10.3.6 was working without any problem but Pro Tools 11 HD was not giving stated error message.

Then I came across this forum post, but there wasn't any soluition available so I tried to find the problem myself.

After some checking I think i found the culprit. This problem is obviously an I/O problem since error on system.log was related to copy/read error. So I watched the fs_usage logs of Pro Tools. Then I realized that Volume Name of my friend had UTF-8 characters. Luckily after removing these characters protools started without problem.

So my suggestion is to check fs_usage as root on terminal. Check the lines with plugin reading. Right after you might see some strange <8b> hex strings in logs. If you see that, you can fix it by unmounting your volume which includes the plugins and rename the volume name. Easy as that.

Just wanted to post the solution over here, in case some of you had a similar problem as well.

[Leoslav]

Unbelievable! I just renamed my main drive which has Pro Tools installed on from "Macintosh HD" to "Mac HD" and bang, it's working just fine...
I'm surprised that bug passed under the radar considering it's the default name for the drive...
Thanks a lot Bariscicek! You're the hero of the day :)

[Gonk]

Any word from Avid on this solution or thoughts?

[jryser]

Gonk I just uploaded another system.log to Andy. We are allegedly close!!


Sent from my PT beating heart

[Gonk]

Thanks for the update jryser :)

[Leoslav]

Anyone else has tried to rename the HD? If it worked for me I'm pretty sure it should work for the rest of us...

[jryser]

I just did and it worked for me too!


Sent from my PT beating heart