Where is the PT 2022.4 file in Avid account?

[persuader]

I finally found the file under: Pro Tools | First
If i look under Pro Tools Studio i can only see
Avid Complete Plug-In Bundle
It never used to be like that....confused

[sw rec]

I found it in my account under “Legacy Download Links.”

[jeffro]

Originally Posted by sw rec

I found it in my account under “Legacy Download Links.”

... for your Software Updates + Support Plan that expired in 2016. That's normal.

[jeffro]

Originally Posted by persuader

I finally found the file under: Pro Tools | First
If i look under Pro Tools Studio i can only see
Avid Complete Plug-In Bundle
It never used to be like that....confused

Possible you checked while it was being processed? Couldn't find your account based on your DUC email, but if you own a Pro Tools license there should be a VIEW... link in the Pro Tools Studio section at https:my.avid.com/products with the installers. If not, please either update your DUC email to match your account or Create A Case under Account Support at www.avid.com/learn-and-support/contact-audio-and-music-support to provide your account info. Thanks!

[sw rec]

“for your Software Updates + Support Plan that expired in 2016. That's normal.“
Nope, I looked in my CURRENT (non-expired) downloads link. Doesn’t matter, got it, installed it, and all is well. But my support plan is current.

[jeffro]

Originally Posted by sw rec

Nope, I looked in my CURRENT (non-expired) downloads link. Doesn’t matter, got it, installed it, and all is well. But my support plan is current.

Interesting. Just checked and I see the correct installers with your current product. Guessing maybe you caught it in the middle of processing? Glad it's resolved.