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#1
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Pro Tools 2022.10 not opening
Hello,
I just bought a Pro Tools Artist subscription and installed Pro Tools 2022.10 on OSX 10.15.7. It times out at startup. What do I do? |
#2
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Re: Pro Tools 2022.10 not opening
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#3
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Re: Pro Tools 2022.10 not opening
Pro Tools version
2022.10 Pro Tools licenses Pro Tools HD 10/11/12 and Current Subscription Audio hardware make & model Apogee Symphony I/O via USB Computer model and processor speed MacBook Pro 3.1 GHz Dual-Core Intel Core i7 Operating System version OSX 10.15.7 Amount of Memory installed 16 GB 1867 MHz DDR3 This doesn't add any new relevant information to my question. The computer and hardware are compatible. Last edited by CameronAdair; 11-12-2022 at 01:14 PM. |
#4
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Re: Pro Tools 2022.10 not opening
I did everything on this page
"https://avid.secure.force.com/pkb/articles/en_US/Troubleshooting/Pro-Tools-Won-t-Open-or-Launch?retURL=%2Fpkb%2Fapex%2FKB_Render_ErrorMessa ge%3Fid%3DkA340000000GqJQ%26sfdcIFrameOrigin%3Dnul l_1&popup=true" |
#5
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Re: Pro Tools 2022.10 not opening
I lok on the cloud, (trust your internet connection?) or physical?
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#6
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Re: Pro Tools 2022.10 not opening
It's not an activation issue. I tried both. I have unlimited speed fiber and a physical iLok. Currently it's on the iLok. It just bounces in the dock and then stops responding. No splash window or OSX menu bar at the top ever occur.
Preferences folder is empty as it never populated. It does the same thing with a brand new OSX Admin acct. and everything disconnected aside from iLok. I removed all unlicensed plugins from the plugin folders although it is not even getting to the point of scanning plugins. I've reinstalled it twice since yesterday (through Avid Link) and will try installing it again (this time from Avid Download Center .dmg). Last edited by CameronAdair; 11-12-2022 at 02:47 PM. |
#7
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Re: Pro Tools 2022.10 not opening
Does the PT icon bounce in the Dock but PT never opens and the icon eventually stops bouncing? I've seen that a few times. I've never discovered the exact cause but some combination of deleting PT prefs, zapping the Mac's NVRAM, and/or reinstalling PT always fixes it. Sometimes it's a simple as a restart but I'm sure you've tried that.
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#8
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Re: Pro Tools 2022.10 not opening
While installing PT you may need to keep the System Preferences >> Security & Privacy >> General tab open to give the installer permission to finish installing all the necessary pieces. (You probably need to unlock this panel to make changes).
You're supposed to get a popup question as you are installing but sometimes it doesn't happen and the installer will appear to be finished but actually hasn't - until you grant permission. You also need to give the software permission to access files/folders or the entire drive. That's Prefs >> Security & Privacy >> Privacy tab >> scroll down to Full Disk Access and make sure PT is checked. Just an idea. |
#9
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Re: Pro Tools 2022.10 not opening
After installing from Download Center dmg, it is working now.
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#10
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Re: Pro Tools 2022.10 not opening
Quote:
I have been trying to upgrade a client's trashcan Mac Pro 6,1 from High Sierra to Catalina and Protools to 2022.10 and have had the same thing - PT icon bouncing in the dock, but not launching. Been uninstalling and reinstalling for 2 days now, trying different things. Wiped the startup drive and did a fresh install of Catalina from a bootable USB stick. Tried downloading from the avid download centre (rather than the “my products” download links on my account) as per your post - but no different. Tried reseting the NVRAM - does that really ever do anything? Its never solved a problem for me! I had the activity monitor open when I tried to launch PT and it showed the Avid Link app crashed a few seconds later. and after that, any time I tried to "show" the app, or launch it, I just got a spinning wheel, even after a restart. Uninstalled all the Avid stuff yet again. tried many many things. I tried downloading a slightly earlier version (2022.7? I think) which works on Catalina on my laptop, but I had the same problem. then through impatience I changed two things at the same time - so I don't know for sure which was the solution. I connected the iLok directly to a USB port on the Mac rather than via a hub. and I installed a PT 2020.11 (the version which was working on High Sierra. That actually launched and appeared to work OK. I then used Avid Link app to update itself to the newest version, and then to update Pro Tools and the HD drive etc, and that all worked and PT2022.10 now launches on the Mac. Hope this helps someone.
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Mac Pro 5,1, 2 x 3.46Ghz six core Xeon, 64GB RAM, Mojave, PT Ultimate 2022.10, H/D Native PCie, Avid Omni interface. Mac Pro 6,1 12 core, 64GB RAM, Catalina, PT Ultimate 2022.10, 2xHDX cards & UAD Octo PCIe card in Sonnet TB Chassis, 2 x Lynx Aurora 16 interfaces. MacBook Pro 32GB RAM Catalina, PT 2022.10, UAD Apollo X4 |
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