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  #1  
Old 03-22-2021, 10:38 AM
klobe24 klobe24 is offline
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Join Date: Feb 2020
Location: USA
Posts: 9
Default Aae 9178

Hello,
I have been trying to start up protools and get a AAE 9178 message while loading my plug ins. I have done some research and I don't have any Wave or Waveshell plugins to delete. I have installed the latest version of ASIO4ALL driver and still have an issue. Any and all help would be greatly appreciated. I'm not a super techy guy so I am not sure what is happening.

Thanks.
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  #2  
Old 03-22-2021, 05:32 PM
albee1952 albee1952 is offline
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Join Date: May 2004
Location: Norwich, CT
Posts: 36,710
Default Re: Aae 9178

Quote:
Originally Posted by klobe24 View Post
Hello,
I have been trying to start up protools and get a AAE 9178 message while loading my plug ins. I have done some research and I don't have any Wave or Waveshell plugins to delete. I have installed the latest version of ASIO4ALL driver and still have an issue. Any and all help would be greatly appreciated. I'm not a super techy guy so I am not sure what is happening.

Thanks.
Well, you may not be "techy" now, but if you hope to run Pro Tools, you'll need to become one to some degree Look near the top of this(and every) page for the link called Help Us Help You and have a good read. Then come back with a lot more information(right now, we know essentially nothing about your setup). A Sandra report and what interface are really needed before anyone can hope to advise you
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  #3  
Old 03-23-2021, 12:13 PM
klobe24 klobe24 is offline
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Join Date: Feb 2020
Location: USA
Posts: 9
Default Re: Aae 9178

Thanks for the direction to get started. Here's the report.

SiSoftware Sandra

ID
Host Name : CMA-N-WRK-999
Workgroup : WORKGROUP

Computer
Model : Dell Latitude 5400
Serial Number : JXB****
Chassis : Dell Notebook
Mainboard : Dell 0PD9KD
Serial Number : /JXBN2X2/CNC************
BIOS : Dell 1.6.5 12/26/2019
TPM - Trusted Platform Module : STMicroElectronics 2.0 2017 (24PCR 64Ses 24Obj 8Ctr)
Intel Management Engine (ME) : 12.0.47.1524
Total Memory : 15.88GB SO-DIMM DDR4

Processors
Processor : Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz (4C 8T 4.22GHz/4.8GHz, 4GHz/4.54GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC BGA1356/1528

Chipset
Memory Controller : Dell Core8U (Whiskylake-U 4C) ULV Host Bridge/DRAM Registers 101MHz, 16GB SO-DIMM DDR4 2.42GHz 64-bit, Integrated Graphics

Memory Module(s)
Memory Module : Hynix (Hyundai) HMA82GS6DJR8N-VK 16GB SO-DIMM DDR4 2Rx8 PC4-21300SO DDR4-2666 (19-19-19-44 4-63-21-7)

Video System
Monitor/Panel : Dell Computer DELL 2405FPW
(1920x1200, 24.1")
Monitor/Panel : AU Optronics Generic PnP Monitor (1920x1080, F87J3€B140HAN, 14.0")
Video Adapter : Intel(R) UHD Graphics 620 (192S 24C SM6.4 1.15GHz, 768kB L2, 128MB DDR4 2.4GHz 64-bit, Integrated Graphics)

Graphics Processor
OpenCL : Intel(R) UHD Graphics 620 (192S 24C SM3.0 1.15GHz, 512kB L2, 6.4GB DDR4 2.4GHz 64-bit, Integrated Graphics)
D3D 11 : Intel(R) UHD Graphics 620 (192S 24C SM12.1 1.15GHz, 768kB L2, 128MB DDR4 2.4GHz 64-bit, Integrated Graphics)
OpenGL : Intel(R) UHD Graphics 620 (192S 24C SM4.60 1.15GHz, 768kB L2, 128MB DDR4 2.4GHz 64-bit, Integrated Graphics)

Storage Devices
Disk : PM991 NVMe Samsung 512GB (512.1GB, RAID, SCSI-6)

Logical Storage Devices
RECOVERY : 529MB (NTFS, 4kB) @ PM991 NVMe Samsung 512GB (512.1GB, RAID, SCSI-6)
Hard Disk (C:) (BitLocker/AES128+XTS) : 475GB (NTFS, 4kB) @ PM991 NVMe Samsung 512GB (512.1GB, RAID, SCSI-6)
Hard Disk : 996MB (FAT32, 4kB) @ PM991 NVMe Samsung 512GB (512.1GB, RAID, SCSI-6)

Peripherals
LPC Hub Controller : Dell ICH300 (Cannon Point-LP) LPC Controller
Audio Device : Dell ICH300 (Cannon Point-LP) High Definition Audio Controller
Serial Port(s) : 1
Disk Controller : Dell ICH300 (Cannon Point-LP) Shared SRAM
Disk Controller : Dell ICH8 Mobile SATA RAID Controller
USB Controller : Dell ICH300 (Cannon Point-LP) USB 3.1 xHCI Controller
SMBus/i2c Controller : Intel ICH SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : PDF995 Printer Driver (4000x4000, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Printer : HP OfficeJet 3830 series (300x300, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Scanners & Cameras
Scanner : Microsoft dhcppc51 (HP OfficeJet 3830 series) (Scanner, USB)

Biometrics
Voice : Analog NUI Voice Virtual Sensor (Voice)
Fingerprint Touch : Control Vault (Fingerprint Touch)

Network Services
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Network Adapter : Intel(R) Ethernet Connection (6) I219-LM (Ethernet)
Network Adapter : Realtek USB GbE Family Controller (Ethernet)
Wireless Adapter : Intel(R) Wireless-AC 9560 160MHz (Wifi4 (802.11n/HT), AES-CCMP, 86.65Mbps / 43.3Mbps)

Power Management
Battery : SMP DELL C5GV285 68.00Wh/8.13Ah

Operating System
Windows System : Microsoft Windows 10 Professional 10.0.18363
Platform Compliance : x64
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  #4  
Old 03-24-2021, 08:56 AM
klobe24 klobe24 is offline
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Join Date: Feb 2020
Location: USA
Posts: 9
Default Re: Aae 9178

Here are my specs. Any and all help is appreciated. Here's what I've done so far. I have uninstalled and reinstalled, reset my preferences, deleted all plugins and launched with just the standard plugins and I still get the error.

SiSoftware Sandra

ID
Host Name : CMA-N-WRK-999
Workgroup : WORKGROUP

Computer
Model : Dell Latitude 5400
Serial Number : JXB****
Chassis : Dell Notebook
Mainboard : Dell 0PD9KD
Serial Number : /JXBN2X2/CNC************
BIOS : Dell 1.6.5 12/26/2019
TPM - Trusted Platform Module : STMicroElectronics 2.0 2017 (24PCR 64Ses 24Obj 8Ctr)
Intel Management Engine (ME) : 12.0.47.1524
Total Memory : 15.88GB SO-DIMM DDR4

Processors
Processor : Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz (4C 8T 4.33GHz/4.8GHz, 4GHz/4.54GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC BGA1356/1528

Chipset
Memory Controller : Dell Core8U (Whiskylake-U 4C) ULV Host Bridge/DRAM Registers 101MHz, 16GB SO-DIMM DDR4 2.42GHz 64-bit, Integrated Graphics

Memory Module(s)
Memory Module : Hynix (Hyundai) HMA82GS6DJR8N-VK 16GB SO-DIMM DDR4 2Rx8 PC4-21300SO DDR4-2666 (19-19-19-44 4-63-21-7)

Video System
Monitor/Panel : Dell Computer DELL 2405FPW
(1920x1200, 24.1")
Monitor/Panel : AU Optronics Generic PnP Monitor (1920x1080, F87J3€B140HAN, 14.0")
Video Adapter : Intel(R) UHD Graphics 620 (192S 24C SM6.4 1.15GHz, 768kB L2, 128MB DDR4 2.4GHz 64-bit, Integrated Graphics)

Graphics Processor
OpenCL : Intel(R) UHD Graphics 620 (192S 24C SM3.0 1.15GHz, 512kB L2, 6.4GB DDR4 2.4GHz 64-bit, Integrated Graphics)
D3D 11 : Intel(R) UHD Graphics 620 (192S 24C SM12.1 1.15GHz, 768kB L2, 128MB DDR4 2.4GHz 64-bit, Integrated Graphics)
OpenGL : Intel(R) UHD Graphics 620 (192S 24C SM4.60 1.15GHz, 768kB L2, 128MB DDR4 2.4GHz 64-bit, Integrated Graphics)

Storage Devices
Disk : PM991 NVMe Samsung 512GB (512.1GB, RAID, SCSI-6)

Logical Storage Devices
RECOVERY : 529MB (NTFS, 4kB) @ PM991 NVMe Samsung 512GB (512.1GB, RAID, SCSI-6)
Hard Disk (C:) (BitLocker/AES128+XTS) : 475GB (NTFS, 4kB) @ PM991 NVMe Samsung 512GB (512.1GB, RAID, SCSI-6)
Hard Disk : 996MB (FAT32, 4kB) @ PM991 NVMe Samsung 512GB (512.1GB, RAID, SCSI-6)

Peripherals
LPC Hub Controller : Dell ICH300 (Cannon Point-LP) LPC Controller
Audio Device : Dell ICH300 (Cannon Point-LP) High Definition Audio Controller
Serial Port(s) : 1
Disk Controller : Dell ICH300 (Cannon Point-LP) Shared SRAM
Disk Controller : Dell ICH8 Mobile SATA RAID Controller
USB Controller : Dell ICH300 (Cannon Point-LP) USB 3.1 xHCI Controller
SMBus/i2c Controller : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : PDF995 Printer Driver (4000x4000, Colour)
Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Printer : HP OfficeJet 3830 series (300x300, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Scanners & Cameras
Scanner : Microsoft dhcppc51 (HP OfficeJet 3830 series) (Scanner, USB)

Biometrics
Voice : Analog NUI Voice Virtual Sensor (Voice)
Fingerprint Touch : Control Vault (Fingerprint Touch)

Network Services
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Network Adapter : Intel(R) Ethernet Connection (6) I219-LM (Ethernet)
Network Adapter : Realtek USB GbE Family Controller (Ethernet)
Wireless Adapter : Intel(R) Wireless-AC 9560 160MHz (Wifi4 (802.11n/HT), AES-CCMP, 86.65Mbps / 43.3Mbps)

Power Management
Battery : SMP DELL C5GV285 68.00Wh/8.14Ah

Operating System
Windows System : Microsoft Windows 10 Professional 10.0.18363
Platform Compliance : x64
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  #5  
Old 03-24-2021, 09:23 AM
klobe24 klobe24 is offline
Member
 
Join Date: Feb 2020
Location: USA
Posts: 9
Default Re: Aae 9178

Here are my specs

SiSoftware Sandra

ID
Host Name : CMA-N-WRK-999
Workgroup : WORKGROUP

Computer
Model : Dell Latitude 5400
Serial Number : JXB****
Chassis : Dell Notebook
Mainboard : Dell 0PD9KD
Serial Number : /JXBN2X2/CNC************
BIOS : Dell 1.6.5 12/26/2019
TPM - Trusted Platform Module : STMicroElectronics 2.0 2017 (24PCR 64Ses 24Obj 8Ctr)
Intel Management Engine (ME) : 12.0.47.1524
Total Memory : 15.88GB SO-DIMM DDR4

Processors
Processor : Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz (4C 8T 4.33GHz/4.8GHz, 4GHz/4.54GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC BGA1356/1528

Chipset
Memory Controller : Dell Core8U (Whiskylake-U 4C) ULV Host Bridge/DRAM Registers 101MHz, 16GB SO-DIMM DDR4 2.42GHz 64-bit, Integrated Graphics

Memory Module(s)
Memory Module : Hynix (Hyundai) HMA82GS6DJR8N-VK 16GB SO-DIMM DDR4 2Rx8 PC4-21300SO DDR4-2666 (19-19-19-44 4-63-21-7)

Video System
Monitor/Panel : Dell Computer DELL 2405FPW
(1920x1200, 24.1")
Monitor/Panel : AU Optronics Generic PnP Monitor (1920x1080, F87J3€B140HAN, 14.0")
Video Adapter : Intel(R) UHD Graphics 620 (192S 24C SM6.4 1.15GHz, 768kB L2, 128MB DDR4 2.4GHz 64-bit, Integrated Graphics)

Graphics Processor
OpenCL : Intel(R) UHD Graphics 620 (192S 24C SM3.0 1.15GHz, 512kB L2, 6.4GB DDR4 2.4GHz 64-bit, Integrated Graphics)
D3D 11 : Intel(R) UHD Graphics 620 (192S 24C SM12.1 1.15GHz, 768kB L2, 128MB DDR4 2.4GHz 64-bit, Integrated Graphics)
OpenGL : Intel(R) UHD Graphics 620 (192S 24C SM4.60 1.15GHz, 768kB L2, 128MB DDR4 2.4GHz 64-bit, Integrated Graphics)

Storage Devices
Disk : PM991 NVMe Samsung 512GB (512.1GB, RAID, SCSI-6)

Logical Storage Devices
RECOVERY : 529MB (NTFS, 4kB) @ PM991 NVMe Samsung 512GB (512.1GB, RAID, SCSI-6)
Hard Disk (C:) (BitLocker/AES128+XTS) : 475GB (NTFS, 4kB) @ PM991 NVMe Samsung 512GB (512.1GB, RAID, SCSI-6)
Hard Disk : 996MB (FAT32, 4kB) @ PM991 NVMe Samsung 512GB (512.1GB, RAID, SCSI-6)

Peripherals
LPC Hub Controller : Dell ICH300 (Cannon Point-LP) LPC Controller
Audio Device : Dell ICH300 (Cannon Point-LP) High Definition Audio Controller
Serial Port(s) : 1
Disk Controller : Dell ICH300 (Cannon Point-LP) Shared SRAM
Disk Controller : Dell ICH8 Mobile SATA RAID Controller
USB Controller : Dell ICH300 (Cannon Point-LP) USB 3.1 xHCI Controller
SMBus/i2c Controller : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : PDF995 Printer Driver (4000x4000, Colour)
Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Printer : HP OfficeJet 3830 series (300x300, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Scanners & Cameras
Scanner : Microsoft dhcppc51 (HP OfficeJet 3830 series) (Scanner, USB)

Biometrics
Voice : Analog NUI Voice Virtual Sensor (Voice)
Fingerprint Touch : Control Vault (Fingerprint Touch)

Network Services
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Network Adapter : Intel(R) Ethernet Connection (6) I219-LM (Ethernet)
Network Adapter : Realtek USB GbE Family Controller (Ethernet)
Wireless Adapter : Intel(R) Wireless-AC 9560 160MHz (Wifi4 (802.11n/HT), AES-CCMP, 86.65Mbps / 43.3Mbps)

Power Management
Battery : SMP DELL C5GV285 68.00Wh/8.14Ah

Operating System
Windows System : Microsoft Windows 10 Professional 10.0.18363
Platform Compliance : x64
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