Avid Support Portal

[Digi_User.]

Hello,

I have a valid support subscription for Pro Tools and bought two controllers from you just last week yet I only received a registration confirmation email for one of them and up till now, I am still unable to contact Avid support via the website despite having an active subscription with you.

Is there a way for me to email support to get assistance with the products I just purchased from you, please?

[jeffro]

Originally Posted by Digi_User.

Hello,

I have a valid support subscription for Pro Tools and bought two controllers from you just last week yet I only received a registration confirmation email for one of them and up till now, I am still unable to contact Avid support via the website despite having an active subscription with you.

Is there a way for me to email support to get assistance with the products I just purchased from you, please?

Confirmed - your Update Plan is current so the Support Center link should be functional - noted this on your support case so that should get resolved as well.

[Digi_User.]

It has been 17 days since my last post regarding this
Just wanted to know if there have been any updates regarding this?

Just to add I can’t actually renew my subscription due to this I am just bounced back to the My Account page