new procontrol user... help!

[dither]

I just installed ProControl on my new ProTools mixplus on a new G4 Dual Processor Machine. I'm using the red labeled cable, appletalk is set to ethernet, but when I go to enable ProControl in ProTools, I get ethernet ports, but my main unit never shows up... any thoughts? solutions? something stupid i'm missing?

Thanks.

[DigiTechSupt]

dither
After scanning for ethernet devices,
you need to select the first "pop-up" menu
#1 and you should see Main Unit.
Let me know? Also make sure that "appletalk control panel" is set for ethernet
MJ
Digidesign tech Support

[dither]

yeah, I tried selecting the #1 pop-up menu, and Main Unit doesn't show up... It just says 'none'. I checked all the Appletalk settings, and they seem to be correct.

[Ang1970]

Ethernet connectors are a little touchy. They don't like to get moved, and even a tiny bit of dust between prongs can screw up a connection. Try re-seating both sides of the cable. If you've already tried that, do it again. Make sure the cable is clamped down so it will never move, ever.

Hope that helps,


------------------
Angelo Quaglia
AQ Productions

[dither]

thanks for the tips, but it just occured to me that these new G4s have gigabit ethernet instead of 10/100BaseT. could this be the problem? has this not been tested yet? i'm running a dual 500MHz G4.

[DigiTechSupt]

Dither,
The new Dual G4's are qualified for use with Pro Tools and Procontrol. You have appletalk set to ethernet? There are a number of ethernet tests that Procontrol has. Please see page 194 of the Procontrol users guide.
MJ
Digidesign tech support

[Greg Malcangi]

I seem to remember having a similar problem. If I remember correctly, I discovered that the main unit, unlike the fader pack, needs a certain type of ethernet cable rather than a standard ethernet cable. This special ethernet cable was supplied with the Pro-Control but it took me a while to figure it out.

Greg

[Jules]

Is Apple talk 'ON" ?? it needs to be check on your control strip.

I never saw a 'set to ethernet' setting before...whats that?

powercycle all units several times.

my dealer said there can be a certain amount of voodoo to get PC going at times...

Are you on the correct extension set for Pro Tools?

Have you clicked on the box that says 'enable'? a tapping hand should appear while it searches for units, then click n drag on the empty boxes to reveal Main unit...

Jules



[This message has been edited by Jules (edited September 16, 2000).]

[DigiTechSupt]

Jules,
You said,"I never saw a 'set to ethernet' setting before...whats that?"
Appletalk control panel "Connect via" select Ethernet".
You said,"my dealer said there can be a crtain anount of voodoo to get P going at times...
Who is your dealer? I dont think voodoo is
really much of an issue with Pro Tools setup.

dither:
Please give us a call if you still cannot
connect to Procontrol after checking the earlier posts.
650-842-6699
MJ
Digidesign Tech Support.

[This message has been edited by TechSupt (edited September 16, 2000).]

[Jules]

If that doesn't work I will give you the number of my witch doctor / dealer!

Carumba! The smooner we get a spel cheker on thiz news grup the better!