Eleven Rack Won't Connect

[bloodbath666]

I recently rebuilt my system and had to install my pro tools/eleven rack software again. I installed pro tools version 8.0.3 and have the latest firmware update for my eleven rack. Well everytime I open pro tools I get the "communication error" box and it asks me if I'd like to re-connect. I say ok, but the same result.

I've installed the 8.0.4 then the 8.0.5 updates and still the same result. I haven't been able to use my eleven rack with pro tools since I rebuilt my machine. I've tried rebuilding several times and reinstalling, but the same exact result. The strange thing is that pro tools worked perfectly with eleven rack before I rebuilt my machine. I was running 8.0.3 with 1.0.3 firmware. Any ideas?

BTW- I'm running this with Windows XP.

[zedhed]

You will need to supply more information for anyone to be able to help;

"Windows users need to provide a Sandra report"

- Please - Use SiSoftware's Sandra Lite application to generate a full system profile:

www.sisoftware.co.uk

Under SiSoftware Sandra, click on "Download & Buy" to download the free Sandra Lite version or purchase other versions. After installing Sandra, click on the 'Hardware' tab and run the 'Computer Overview', then copy and paste into your post here on the DUC.


The more information you can provide, the easier it will be for Tech Support and other users to assist you - take the time now to document everything you can and you'll save time in the long run. We can't express enough the importance of describing everything in extreme detail - remember, no one here can see how your gear is configured, so we need an accurate description by you to get a clear picture. The better we can envision your setup, the easier it will be to troubleshoot.