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#1
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Annual Subscription: Standard to Ultimate?
Does anyone know:
I am about six months into my current annual subscription, paid monthly, for PT Standard. I just upgraded to PT Ultimate, annual subscription, paid in advance. How can I cancel my subscription to PT Standard? Or am I stuck paying for it? I assumed I would be able to sort it out in my Avid account portal but see now that was a bad assumption. Thanks for any knowledge. |
#2
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Re: Annual Subscription: Standard to Ultimate?
Damn, was really hoping some Avid rep would pop in here & be like “let me help you out”. Ha ha
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#3
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Re: Annual Subscription: Standard to Ultimate?
Sounds like you bought a second subscription since there isn't an upgrade path between subscriptions. Please start a support case via Access The Support Center > Equipment in my.avid.com to provide Avid CS with your account info and System IDs to see what can be done. Thanks!
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#4
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Re: Annual Subscription: Standard to Ultimate?
Did that and the case is resolved. Thank you for your help.
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