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#1
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Registration problems - unable to extend Update Plan or get 3P plugins
Title says it all. I love this thing. Sound quality is really good, IMO, and the hybrid engine is a really clever implementation.
However... I tried three times to register the damn thing and it kept failing. Yes I opened a ticket. Third time it took, but it would not let me extend my perpetual license as I had planned. It kept telling me I wasn’t qualified to extend. Don’t get that. I am current until like the end of ‘21. Ok not a huge thing I guess, so now I have a license of HEAT, and the complete plugin bundle, but none of the bonus software. I already have most of the plugins from the complete bundle, except for like the “Pro” series..(Pro multiband comp etc.) and I do like Smack on certain sources though. I wasn’t sure if it had to be registered before firing it up to allow firmware update. I guess not, because after two failed attempts at registering I said screw it, let’s see if it’ll run. It does, and does so very well. The long and short of it is; I think I got it registered, but I got none of the additional software that was supposed to come with it.
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"If the grass looks greener on the other side of the fence, well, it is likely due to the amount of manure being spread on that side of the fence." Cowboy Bob Squaw Creek Road Studio Pro Tools Ultimate (2024.3.1)| Pro Tools Carbon | Sibelius Ultimate (2024.3.1) | M2 Max Mac Studio w/64GB RAM | 1TB SSD | Mac OS 14.4.1| (Main Rig) | 3.6GHz 8-core 9th-generation Intel Core i9 processor iMac w/40GB RAM | 1TB SSD | macOS Ventura 13.3.1 | Avid Eleven Rack ERXP | Focusrite Clarett 8Pre X | Last edited by jeffro; 01-22-2021 at 12:55 AM. Reason: Similar threads merged and subject updated for visibility. |
#2
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Re: Love Carbon but registering sucks!
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But the registration thing is a concern. I too am wanting to extend my current perpetual (until Jan 30) Ultimate license. Not quite clear on what you are saying though , so the license you had was PT Regular or Ultimate ? And it is a perpetual license and is current on the annual "Support and Update Plan" until the the "end of 21" yes ? And before this registration you did not have Heat or the complete Plugin bundle but now you do ? And to clarify in Your Avid Account "My Products page you have only one (your old PT perpetual) license in your account ? And do not have a second Carbon bundled PT Regular subscription license with the additional 3rd party plugins So have you checked the expiration date on your PT license My Products page to see if it is now until the end of 2022 (1 year extension on current license) If it doesn't say that,,,, then I sounds like it was not "extended " and you will definitely want to get ahold of Avid Customer support.
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System : Studio - Avid Carbon interface , PT Ultimate 2023.12 Mid 2020 (intel) iMac 27" Ventura 13.2 .1 Mobile - 2021 14 " MBP M1 Pro PT Ultimate 2024.3.0 --Sonoma 14.4 Enjoy the Journey.... Kev... |
#3
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Re: Love Carbon but registering sucks!
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I really wanted to extend my support plan, and I most likely would have renewed the complete bundle. I didn’t really want HEAT, but I do want the 3rd party plugs offered. I am sure Avid can sort it. Only the first issue I’ve had in all these years with Avid (Digidesign), so while a PITA, I am not too upset. The unit itself is stellar in my opinion. It really does sound good. I’ve always been a fan of the tighter integration with Avid software and hardware, when the hardware can meet my needs. Even though I’ve only had the unit a few days, I’ve explored it enough to really appreciate how clever the hybrid engine is. HDX was not on the horizon for me, but with Carbon, I can use DSP when I need to, and native when not. It fits my growing workflow extremely well. Quote:
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"If the grass looks greener on the other side of the fence, well, it is likely due to the amount of manure being spread on that side of the fence." Cowboy Bob Squaw Creek Road Studio Pro Tools Ultimate (2024.3.1)| Pro Tools Carbon | Sibelius Ultimate (2024.3.1) | M2 Max Mac Studio w/64GB RAM | 1TB SSD | Mac OS 14.4.1| (Main Rig) | 3.6GHz 8-core 9th-generation Intel Core i9 processor iMac w/40GB RAM | 1TB SSD | macOS Ventura 13.3.1 | Avid Eleven Rack ERXP | Focusrite Clarett 8Pre X | Last edited by Cowboy Bob; 01-20-2021 at 05:58 AM. |
#4
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Re: Love Carbon but registering sucks!
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and heard stated on several videos that you will have the choice to choose either the Bundled PT regular license which is 1 year (subscription) license but will revert to a perpetual at the end of the year if you do not re-subscribe, But if you do not re-subscribe, it will revert to a perpetual license at what ever update level it is at that time However as I understand it you will lose the Complete Plugin Bundle and the additional 3rd party plugins unless you buy them Or you choose to keep both the bundled license and your current license Or you can extend your current license PT Reg or Ultimate for 1 additional which is what I am going to do Quote:
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BTW when I was downloading all my Products to go on my new iMac I had the same issue with Meoldyne Essential for like three or 4 tries it kept saying the serial number was in the wrong format then the next day I tried it again and it accepted it ??????????????? [QUOTE] Quote:
This is all very encouraging can't wait
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System : Studio - Avid Carbon interface , PT Ultimate 2023.12 Mid 2020 (intel) iMac 27" Ventura 13.2 .1 Mobile - 2021 14 " MBP M1 Pro PT Ultimate 2024.3.0 --Sonoma 14.4 Enjoy the Journey.... Kev... |
#5
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Re: Love Carbon but registering sucks!
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- The permanent Pro Tools Carbon hardware registration with links for Pro Tools Plug-ins, UVI Plug-ins and the Avid Complete Plug-in Bundle. - The Pro Tools Carbon subscription registration area with links for Pro Tools 2020.12, Pro Tools Drivers, Pro Tools Plug-ins, Pro Tools Demo Session, and then the same three links sections from the hardware area. - The third party redemption section with codes and links for the bundled software from Arturia, Embody, McDSP, NI, Plugin Alliance, and UVI. The only software that ends with the subscription after one year is HEAT, Falcon and the Complete Plug-in Bundle. It appears the third party redemption codes are all for permanent licenses, including UVI Model D, though you'd need to use that with UVI workstation after Falcon expires. I rolled the dice on Carbon as I use an unapproved mid-2014 MacBook Pro 15" quad-core 2.5, but it showed up immediately after enabling AVB in AMS. Carbon shows up both as a system interface and a 'Reserved for Pro Tools' interface, so I'm able to share it between Pro Tools and another DAW simultaneously, which I didn't realize was possible. |
#6
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Re: Love Carbon but registering sucks!
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I have gone back and forth on this because I have a current Ultimate license for which I get a good discount for annual renewal from my Pro Audio and Avid reseller dealer, and with that plan I get the Complete Plugin Bundle included. So I am leaning towards just extending that. I guess am not sure that additional 3 party plugins are really worth the price I would have to pay to keep my Ultimate license current again for a year at the end of this month. That and the fact that choosing the option to add the bundled license and both licenses makes little sense unless you have two complete PT systems (which I don't) given you can only run one license on any one system.
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System : Studio - Avid Carbon interface , PT Ultimate 2023.12 Mid 2020 (intel) iMac 27" Ventura 13.2 .1 Mobile - 2021 14 " MBP M1 Pro PT Ultimate 2024.3.0 --Sonoma 14.4 Enjoy the Journey.... Kev... Last edited by K Roche; 01-03-2021 at 10:25 AM. |
#7
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Re: Love Carbon but registering sucks! SOLVED...KINDA
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It still told me that I did not have a current plan to extend, BUT I CLEARLY DO AND AM CURRENT as I have said before. There was no way to quit or back out of the registration to try to correct anything. NOW I have two Carbons in My Products section. This first one with no SW and the second one with the correct serial number of the unit, AND all of the SW AND and new Pro Tools subscription which I did NOT want. As stated before I wanted to extend my current support plan. At this point however, I'd be happy if they just get the registration straightened out so no one else has issues. Using HEAT for 12 months, and the complete plugin package for 12 months ALMOST is a wash for me. I still would have rather my current support plan have been extended though. I really do love this unit though. Well done Avid
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"If the grass looks greener on the other side of the fence, well, it is likely due to the amount of manure being spread on that side of the fence." Cowboy Bob Squaw Creek Road Studio Pro Tools Ultimate (2024.3.1)| Pro Tools Carbon | Sibelius Ultimate (2024.3.1) | M2 Max Mac Studio w/64GB RAM | 1TB SSD | Mac OS 14.4.1| (Main Rig) | 3.6GHz 8-core 9th-generation Intel Core i9 processor iMac w/40GB RAM | 1TB SSD | macOS Ventura 13.3.1 | Avid Eleven Rack ERXP | Focusrite Clarett 8Pre X | |
#8
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Registration problem
Hi, just received Carbon so I went to my Avid account to register then as expected got the window to activate Protools by I have only the option to activate a new Protools, the one to "extend my existing Protools..." is greyed and below: "you do not have any eligible Protools Plan" but I DO have a Protools Ultimate active plan and I absolutely want to extend it.Can someone got this already? Thanks a lot.
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#9
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Re: Registration problem
If you can see your current Ultimate license in Avid>My Products, you should be able to “Extend current Subscription or Perpetual Support plan by 1 year” - (option 3b) – as described here:
https://avid.secure.force.com/pkb/ar...n-Registration If you’re selecting the purple button “Extend my existing Pro Tools by one year – view options” and nothing is happening, Avid’s Kyle Splittgerber can fix this for you – hopefully tomorrow, as it’s about 9pm in CA right now (and about 6am in France!)
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Pro Tools Studio 2024.3 * Studio One Pro 6.6 * Harrison Mixbus 10 Pro * SSL UC-1 * Digidesign Command 8 * TECH 21 SansAmp 2.0 * Xvive U3 2.4Ghz Wireless Microphone * Shure SM57 & Rode NT2-A * Fender 30 & Champ 12 valve amps * M-Audio Axiom Pro 49 & Air 32 MINI * PreSonus Speakers & Monitor Station V2 * Lenovo W520 laptop Type 427637U (32 GB RAM) with extra-Ports Dock * 3 TB Samsung SSDs * 3 Screens: 15.6” Laptop & 24” BENQ LED GL2450-B & Samsung 27” CT550 curved Monitor |
#10
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Re: Registration problem
Yes man I know that.As I said I DO have an active Protools Ultimate plan but for some reason the registration thing does not see it, it happened to other customer, there is a topic here that I saw only after posting.Thanks
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